Systems Engineer

AnexinetBlue Bell

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Required Qualifications:Outstanding customer service and communication skills. Proven troubleshooting techniques and analytical abilities. Deep knowledge of server operating systems including Linux, Unix, and Windows. Creative problem-solving skills and strong organizational capabilities. A collaborative team player who thrives under pressure and can manage multiple projects simultaneously. Experience with cloud technologies such as AWS, Azure, Google GCP, Office 365, and G-Suite. Flexibility to multi-task and work effectively in a diverse, results-oriented environment. Experience:Minimum of 5 years of experience in a NOC, server support, or network administration role. Associate's degree or equivalent experience preferred.

About the job

Key Responsibilities:

Deliver multi-tiered support by diagnosing, troubleshooting, and resolving server and network challenges.
Respond promptly to incoming support requests, assessing whether issues are related to users, software, or hardware.
Utilize ITSM tools to manage alerts and incidents effectively.
Collaborate with the NOC Team Lead and Director of Managed Operations to address technical issues across multiple platforms.
Handle incoming support requests through phone, email, and ticketing systems.
Execute various administrative tasks across different operating systems.
Efficiently escalate issues in alignment with our Service Level Objectives.
Engage in proactive maintenance activities as needed.
Be available for occasional late shifts and scheduled on-call support.
Uphold excellent customer service standards while interfacing with clients, vendors, and Anexinet personnel.
Keep management informed of client support issues and recurring technical challenges.

About Anexinet

At Anexinet, you will join a team dedicated to delivering award-winning digital applications and the robust infrastructure to support them. We pride ourselves on engaging front-end design, rapid development, and a reliable back-end, all backed by data-driven insights and strategic partnerships with leading tech vendors. Our managed services and DevOps teams ensure everything runs smoothly. Recognized for a decade with the Best Place to Work award from the Philadelphia Business Journal, our Blue Bell, PA-based team enjoys a technology-focused, team-oriented culture that fosters collaboration and innovation.

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Role Overview: As a NOC Engineer at Anexinet, you will play a crucial role in providing multi-level support to ensure the seamless operation of our Server and Network infrastructure. You will thrive in a fast-paced and dynamic environment, where your skills in diagnosing, troubleshooting, and resolving technical issues will be put to the test.Key Responsibilities:Diagnose and resolve hardware, software, and network issues, offering technical support through various channels, including phone, email, and ticketing systems.Manage alerts and incidents generated by our monitoring tools from the ITSM queue.Collaborate with the NOC Team Lead and Director of Managed Operations to troubleshoot and escalate issues effectively.Perform administrative tasks across multiple operating systems.Maintain high levels of customer service when interacting with clients and internal teams.Provide proactive maintenance and support as required.Be available for on-call support and occasional late shifts.

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