Qualifications
Proven experience in a technical support environment, ideally in a leadership role. Strong problem-solving skills and a customer-oriented mindset. Excellent communication and interpersonal abilities. Familiarity with ITIL processes and methodologies is a plus. Fluency in both German and English, both written and spoken.
About the job
We are seeking a dedicated and skilled Team Lead for 3rd Level Support to join our dynamic team at Bosch Group in Gunzenhausen. In this pivotal role, you will lead a talented group of support professionals, ensuring exceptional service delivery and resolution of complex technical issues.
Your responsibilities will include mentoring team members, managing escalations, and collaborating with cross-functional teams to improve support processes. If you have a passion for technology and leadership, this is your opportunity to make an impact!
About Bosch Group
Bosch Group is a global leader in technology and services, committed to innovation and sustainability. With a diverse portfolio ranging from mobility solutions to industrial technology, consumer goods, and energy and building technology, Bosch aims to improve the quality of life for people around the world.
