Team Lead, Customer Care

ZayzoonCalgary

On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in a customer service or support roleDemonstrated leadership skills with the ability to manage and inspire a teamStrong communication and interpersonal abilitiesAbility to analyze data and implement process improvementsFamiliarity with customer service software and tools

About the job

Zayzoon is hiring a Team Lead, Customer Care in Calgary. This position centers on guiding a group of customer care specialists and ensuring clients receive timely, effective support. Leadership in this role directly influences team performance and overall customer satisfaction.

Role overview

The Team Lead, Customer Care takes responsibility for day-to-day oversight of the customer care team. The focus is on maintaining high service standards and supporting team members as they assist clients with their needs.

What you will do

Guide and support a team of customer care specialists
Ensure customers receive prompt and effective assistance
Help shape team performance through leadership and coaching

Location

This role is based in Calgary.

About Zayzoon

Zayzoon is a forward-thinking financial technology company dedicated to improving financial wellness for individuals and businesses. We pride ourselves on our innovative solutions and commitment to customer satisfaction.

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May 4, 2026

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Team Lead, Customer Care

Experience Level

Qualifications

About the job

Role overview

What you will do

Location

About Zayzoon

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