Team Lead, Learning & Development

Role Overview Team Lead, Enterprise Customer Success at studytube guides the Enterprise Customer Success Managers (CSMs) serving our largest clients in the Benelux region. This role combines team leadership with direct client engagement, ensuring both the team's growth and the delivery of value to enterprise accounts. Reporting to the VP of Customer Success, this position balances hands-on coaching, operational oversight, and a personal portfolio of key accounts. The goal: empower the team, maintain high standards, and support client success at scale. What You Will Do Lead and Coach: Guide a team of Enterprise CSMs, providing individual coaching, support during challenges, and acting as the main point of contact for escalations. Portfolio Management: Deliver analytical insights on the Benelux enterprise portfolio at set intervals. Assess churn, contraction, and expansion (both known and at-risk), and help steer Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Quality Assurance: Oversee Quarterly Business Reviews (QBRs), Strategic Reviews, and senior-level escalations to ensure high-quality outcomes and uphold team standards. Client Engagement: Manage a select group of enterprise accounts directly, keeping close to client needs and challenges to inform your coaching. Cross-Functional Collaboration: Work with Sales and Account Management on cross-sell and upsell opportunities, coordinate with Implementation for smooth client handovers, and share strategic insights with the VP of Customer Success. Location This position is based in Amsterdam, Noord-Holland, Netherlands.

At Trustpilot, we are embarking on an extraordinary journey as a profitable, high-growth FTSE-250 company with a bold vision: to become the universal symbol of trust. As the world's largest independent consumer review platform, we've achieved remarkable milestones, yet there remains much thrilling work ahead. Join us at the forefront of fostering trust!As the Enterprise Customer Success Manager, you will serve as the primary value driver and strategic partner for Trustpilot’s most complex, high-tier accounts within the Benelux market. Transitioning from tactical management to a trusted advisor role, you will ensure Trustpilot's integration into the long-term business strategies and digital ecosystems of our customers.Your objective is to architect success across your portfolio—from onboarding and adoption to measurable outcomes and advocacy—by converting intricate business challenges into quantifiable product value. You will be pivotal in promoting high-impact adoption and securing long-lasting retention through executive-level partnerships and a profound understanding of the digital landscape.Key Responsibilities:Lead critical post-sale alignment and executive onboarding for high-tier accounts, ensuring a seamless transition from New Business and establishing a strong foundation for adoption, while creating a multi-level relationship map to secure strategic buy-in from the outset.Proactively translate technical usage data into persuasive ROI narratives, showcasing how Trustpilot impacts every stage of the digital marketing funnel—from driving top-of-funnel traffic to enhancing bottom-of-funnel conversion and long-term brand advocacy.Achieve a high Gross Renewal Rate (GRR) by monitoring customer health and addressing potential risks proactively.Maintain the holistic health of your portfolio, designing tailored success plans to mitigate complex churn risks and uncover strategic growth opportunities.Drive customer satisfaction and advocacy, achieving impressive Net Promoter Score (NPS) results across your portfolio.Act as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s leadership, diagnosing complex product value or onboarding issues while strategically triaging commercial matters to Account Managers for a seamless partnership.Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves in alignment with the most sophisticated market players.

As an Enterprise Customer Success Manager at CyberArk, you will play a pivotal role in ensuring our enterprise customers achieve their desired outcomes while using our cutting-edge security solutions. You will collaborate with cross-functional teams to drive customer satisfaction, retention, and growth, leveraging your expertise in customer success and technology.Your responsibilities will include proactively managing customer relationships, conducting regular check-ins, and identifying opportunities for upselling and cross-selling our solutions. You will analyze customer feedback to inform product development and enhance the overall customer experience.

Faciliteer groei en waardecreatie voor onze grootste klantenAls expert in leren geloof je dat onderwijs pas echt impact heeft als het bijdraagt aan de doelstellingen van de organisatie.In de rol van Senior Enterprise Customer Success Manager ben jij verantwoordelijk voor het waarborgen van continue waardecreatie voor onze enterprise-klanten met Studytube. Je fungeert als strategische partner voor directie- en HR/L&D-belanghebbenden, leidt adoptie- en veranderprocessen en verzekert succes gedurende de gehele samenwerking: van onboarding en waardecreatie tot aan verlenging en uitbreiding.Jouw verantwoordelijkhedenJe geeft sturing, creëert momentum en maakt resultaten zichtbaar — zowel bij klanten als intern.Als Senior Enterprise Customer Success Manager ben jij de schakel die impact creëert bij jouw klanten en binnen Studytube. Je bent de expert en adviseur voor jouw klanten: je brengt focus aan in doelstellingen, vertaalt ambities naar concrete plannen en toont de behaalde resultaten aan. Binnen Studytube vertaal je klantfeedback naar productverbeteringen en coach je andere Customer Success Managers. Je werkt nauw samen met diverse teams, zoals het implementatieteam, onze service agents, product owners en de marketing- en salesafdelingen. Concreet omvat dit:Strategisch accountbeheer: bouw en onderhoud complexe relaties (HR/L&D, IT, Finance, MT). Ontwikkel gezamenlijke succesplannen met duidelijke doelstellingen en meetpunten, en bied op gezette momenten inzichten en advies over optimalisatie van het platformgebruik.Adoptie & verandermanagement: Je schakelt moeiteloos tussen strategie en uitvoering — jouw ervaring met Customer Success, projectmanagement of software-implementaties helpt je om klantprojecten succesvol te implementeren.Waardecreatie: vertaal L&D-ambities naar KPI’s en resultaten (adoptie, vaardighedenontwikkeling, efficiëntie, compliance). Onderbouw ROI met data en klantcases.Business reviews: voer kwartaal- en jaarlijkse reviews uit met duidelijke voortgang op doelstellingen, risico’s, kansen en vervolgstappen; stuur proactief bij met experimenten en pilots.Klanten gezondheid beheer: monitor gebruik en gezondheidssignalen, escaleer tijdig, activeer playbooks en betrek de juiste interne specialisten.Commerciële groei: identificeer uitbreidingsmogelijkheden op basis van bewezen waarde (use cases, modules, licenties). Werk nauw samen met het Account Management voor verlengings- en uitbreidingsstrategieën.Klantenstem: vertaal klantinzichten naar product- en procesverbeteringen; prioriteer samen met Product, Implementatie, Technische Ondersteuning en Marketing.Kennisdeling: documenteer en schaal best practices via playbooks, onze klantcommunity en coach andere CSM’s binnen ons team.Succes in deze rol betekentVersnelde time-to-value voor nieuwe klanten/gebruikers.Verhoogde klanttevredenheid en retentie.Continue verbetering van klantrelaties en platformgebruik.

Effectory stands out as Europe's premier employee feedback solution. Our innovative platform empowers HR and management to gather invaluable employee feedback throughout their journey. This feedback is translated into insightful people analytics that drive strategies aimed at enhancing productivity, engagement, and retention. With 25 years of expertise, our dedicated team of 200 professionals located in Amsterdam and Munich supports over 800 organizations across more than 70 countries. In today's landscape, HR plays a crucial role in shaping business strategy, which is why our feedback solution is meticulously designed to support strategic HR initiatives.Our mission is clear: to enhance the workplace experience by amplifying employee voices and ensuring their feedback leads to meaningful change.Role OverviewAs the Senior Customer Success Manager for Enterprise accounts, you will serve as the primary value driver and strategic partner for Effectory's most intricate and high-value clients. Your role transcends traditional account management, positioning you as a trusted advisor and ensuring that our solutions are deeply integrated into each client's long-term business strategy and digital landscape.Your objective is to architect success for your portfolio, facilitating adoption, measurable outcomes, and client advocacy. You will adeptly bridge complex business challenges with quantifiable product value, driving high-impact adoption and fostering long-term retention through robust partnerships and an in-depth understanding of HR and people analytics.

Join Adyen as a Team Lead for Customer Due Diligence (CDD) Risk in Customer Onboarding. In this pivotal role, you will guide our team in assessing risks associated with onboarding new customers, ensuring compliance with regulatory requirements while maintaining a seamless onboarding process. Your expertise will be key in fostering a culture of risk awareness and continuous improvement within our customer onboarding operations.

As the Lead Customer Support Specialist at Funda, you will do more than just address customer inquiries; you will identify patterns, seize opportunities, and implement improvements. Your mission is to ensure customers receive prompt and effective support while actively contributing to the enhancement of our service for the future. You will maintain a close connection to day-to-day operations, possess a commercial mindset, and stay attuned to the needs of both Funda and our clients. Seamlessly collaborating with stakeholders from Product, Marketing, and Sales, you will translate insights from customer interactions into concrete enhancements.Your Role at a GlanceIn this pivotal position, you will lead the Customer Support team, driving the quality and efficiency of our service forward. Your active involvement in daily operations will enable you to identify growth opportunities and foster an environment where team members take ownership and excel.You will navigate a diverse and sometimes complex landscape of systems, processes, and customer inquiries, remaining organized, agile, and focused on prioritizing effectively.Simultaneously, you will serve as the crucial link between our customers and Funda. By translating inquiries, feedback, and trends from real estate agents and consumers into actionable improvements across our products, processes, and commercial strategies, you will help us not only respond to current needs but also anticipate future ones.Your ResponsibilitiesLead the Customer Support team, focusing on KPIs such as customer satisfaction, response times, and service quality.Coach and develop team members, ensuring efficient use of their time to provide optimal customer assistance through regular check-ins and development discussions.Transform customer data into insights and enhancements for our Product, Marketing, and Commercial teams.Continuously improve processes and tools to align with practical applications.Identify trends, bottlenecks, and commercial opportunities, ensuring they are addressed.Participate in operational tasks as needed and represent Funda to partners and real estate organizations.Your TeamYou will be part of the Customer Success domain, leading a team of seven dedicated Customer Support professionals. Together, you are the first line of support and the intelligent filter for Funda, collaborating daily with colleagues from various departments.

Over VandebronVandebron begon zijn avontuur in 2014 met het doel de energietransitie transparanter te maken door consumenten rechtstreeks te verbinden met lokale, groene energieproducenten. In ons tweede hoofdstuk streven we ernaar om 100% groene energie, altijd en overal beschikbaar te maken. Dit doen we met innovatieve oplossingen zoals het flexibele gebruik van wind- en zonne-energie, slim opladen van elektrische voertuigen en efficiënte energieopslag. Bij Vandebron wachten we niet af; we nemen een actieve rol in het creëren van een duurzame toekomst met een vleugje rebellie.Jouw rolAls Team Lead Special Care ben je verantwoordelijk voor het aansturen van een team dat zich richt op de financiële afhandeling en ondersteuning van klanten in kwetsbare situaties. Gedurende het grootste deel van je tijd (80%+) coach je een team van 6 vaste en 2 flexibele Special Care medewerkers, waarbij je samenwerkt met de Manager Special Care en HR-verantwoordelijk bent voor jouw team.Je fungeert ook als inhoudelijk specialist door complexe processen zoals incasso, schuldhulpverlening en betalingsregelingen te analyseren, structurele knelpunten te signaleren en bij te dragen aan duurzame verbeteringen. Dit alles combineer je met mensgericht leiderschap en het waarborgen van Vandebrons financiële gezondheid, wat directe maatschappelijke impact heeft.VerantwoordelijkhedenAansturen en ontwikkelen van Special Care medewerkers met focus op empathie, kwaliteit en financiële processen.Monitoren van prestaties en KPI’s (zoals service levels en incassoresultaten) en hier actief op bijsturen.Analyseren en verbeteren van werkprocessen binnen het Special Care domein.Uitvoeren van kwaliteitsmonitoring op gesprekken en dossiers met gerichte feedback.Bewaken van compliance met wet- en regelgeving rondom incasso en kwetsbare klanten.Beheren van de dagplanning en bezetting in samenwerking met Workforce Management.Wat breng je mee?Minimaal 2 jaar ervaring in een financiële operations of klantcontactomgeving.Leidinggevende ervaring is een pluspunt, maar niet verplicht.Kennis van facturatie-, incasso- en betalingsregelingen (ervaring met schuldhulpverlening is een pré).Ervaring met CRM- en backofficesystemen (zoals Salesforce, Zendesk of Ecedo).Vloeiende beheersing van de Nederlandse taal in woord en geschrift.

Join our dynamic team at imc as an HRIS Team Lead, where you will spearhead our HR technology initiatives with a primary focus on leadership, technical proficiency, and global team guidance. This role integrates extensive expertise in HRIS and Workday with a commitment to inspiring leadership and decisive action. As the leader of a globally distributed HRIS team, you will set strategic priorities and guarantee the reliability, scalability, and effective management of our HR systems. Your influence will be crucial in defining how HR technology enhances the business landscape and employee experience while fostering a high-performing team across diverse regions. This position is ideal for a hands-on leader who thrives on developing talent, optimizing systems and processes, and guiding teams in a dynamic and evolving environment.

Join Amdax as a Customer Success Manager, where your primary responsibility will be to ensure our clients achieve their goals and maximize the value of our products. You will act as a trusted advisor, guiding clients through their journey and addressing any challenges they may face.In this role, you will collaborate closely with cross-functional teams to deliver exceptional service and drive customer satisfaction. Your expertise will be vital in identifying opportunities for growth and improvement.

About ValiantysValiantys redefines organizational efficiency by offering specialized solutions that enhance both enterprise and team agility. We help clients harness the full potential of Atlassian’s System of Work, enabling them to transform product development, optimize enterprise service management (ESM), and expedite cloud migration. Federal and highly regulated entities rely on Valiantys to unlock the capabilities of Atlassian solutions and achieve their strategic objectives. Discover more about us at www.valiantys.com.Position OverviewAs the Enterprise Sales Lead, you will serve as a trusted advisor to C-suite executives, taking charge of positioning and selling our premium consulting and professional services that facilitate digital, agile, and organizational transformation. Your role will involve identifying strategic opportunities, crafting customized service offerings, and coordinating our internal consulting and delivery teams to drive substantial value and sustainable revenue growth.Your responsibilities will include fostering and managing relationships with senior stakeholders, ensuring alignment between service delivery and client expectations, and contributing to our overarching commercial strategy. Utilizing a value-based selling approach and a Win-Win-Win (Client-Atlassian-Valiantys) strategy, you will create tangible impact for clients, your organization, and our partners. This position demands advanced networking and complex sales skills (beyond mere transactional or license sales) to expand accounts exceeding €2M, along with exceptional communication abilities to effectively engage C-level stakeholders.Consultative Sales & Transformation Leadership- Initiate discovery and advisory sessions with senior stakeholders to pinpoint business challenges and transformation priorities.- Collaborate with consultants to formulate service proposals aligned with customer goals.Sales and Revenue Generation- Create and implement a territory plan by identifying key prospects, establishing objectives, and allocating resources (e.g., marketing initiatives) to maximize sales opportunities.- Target new business within strategic enterprise accounts and whitespace prospects (75%).- Identify, qualify, and shape intricate consulting and service opportunities within strategic accounts, partnering closely with our consulting leadership to design impactful transformation programs.Client Relationship Management- Cultivate and maintain enduring client relationships through consistent communication, fostering trust, loyalty, and satisfaction.- Lead complex sales scenarios, ensuring seamless collaboration across teams.

At OMRT, we are at the forefront of revolutionizing the real estate industry's approach to technology. Our mission transitions from project-based engagements to profound, long-lasting partnerships that fundamentally change how our clients leverage tech solutions. As our inaugural Customer Success Manager (CSM), you will not just fill a position; you will act as an entrepreneurial leader, collaborating closely with our Founders to define this role. Your primary responsibility will be to serve as a critical connector among our commercial, engineering, product, and tech teams, ensuring our clients achieve their business objectives promptly and effectively. If you possess a bold spirit, a touch of rebelliousness, and a desire to set new benchmarks in the industry, we invite you to lead our expansion efforts.Key ResponsibilitiesIdentify and persuade clients to initiate comprehensive implementations with OMRT.Perform in-depth client evaluations and develop detailed implementation strategies.Co-manage operational structures to ensure optimal and efficient project delivery.Cultivate and maintain strong client relationships by enhancing satisfaction levels, ensuring sustained value, and keeping OMRT top-of-mind.Pursue continuous enhancements and explore new avenues, including parametric design initiatives and software integrations.Drive growth by boosting client revenues across various platforms while ensuring long-term client retention.Lead and facilitate multidisciplinary teams within a matrix environment for commercial and operational synergy.

At Commify, we are more than just a company; we are a globally interconnected team of innovators dedicated to our mission. As a leader in the Communication Platform as a Service (CPaaS) sector, we boast 25 years of pioneering experience, facilitating over 5 billion customer interactions annually. Our innovative solutions empower businesses worldwide to engage with their audiences through advanced channels such as SMS, RCS, and intricate mobile journeys.Our culture is our greatest asset. With operations spanning the UK, EMEA, the USA, and Australia, we have cultivated a genuinely diverse and connected environment, consistently earning a culture score of 4 out of 5 in our employee engagement surveys. Join our dynamic team where your unique experiences contribute to a significant global impact every day.We are on the lookout for talented individuals to help us expand our global reach, ensuring that every team member feels a sense of belonging and purpose as we collectively shape the digital future.About The Role:Our Netherlands hub, Spryng, is seeking a Customer Success Intern. This role is ideal for someone eager to gain practical experience in an international company that prioritizes customer satisfaction. We are looking for a motivated individual who is ready to make a meaningful impact in customer support and marketing. You should be comfortable making mistakes, as we believe that’s how real learning occurs! If you are tech-savvy or willing to learn, and are prepared to bring positive energy to our passionate Customer Experience (CEX) team, we would love to have you on board to elevate our Customer Support & Experience to new heights.If you are enthusiastic about personal growth and contributing to maintaining our exceptional customer experience ratings, we would be thrilled to welcome you!

Wil jij bijdragen aan de revolutie in de afvalwereld?Bij Seenons, een trotse Bcorp, hebben we een heldere missie: een wereld zonder bedrijfsafval. Als een snelgroeiende tech-scaleup zijn we actief in vier landen, met een sterke focus op het verbeteren van de Nederlandse afvalmarkt.Ons innovatieve platform verenigt alle betrokken partijen in de afvalketen voor circulair beheer. We ondersteunen grote organisaties in hun streven om afval te verminderen en waardevolle grondstoffen te behouden, bij te dragen aan een circulaire economie. Voor ons team in Amsterdam zijn we op zoek naar een Customer Success Manager die onze grote klanten helpt bij het verduurzamen van hun afvalbeheer.Wat je kunt verwachten van deze rolJe fungeert als het primaire aanspreekpunt voor onze klanten en begeleidt hen in het optimaliseren en verduurzamen van hun afvalbeheer.Je bent verantwoordelijk voor de onboarding van nieuwe klanten en zorgt voor een zorgvuldige interne afstemming.Regelmatig bezoek je klanten op locatie om hun behoeften te begrijpen en ervoor te zorgen dat verbeteringen, zoals containerherinrichting en duurzame afvaloplossingen, succesvol worden geïmplementeerd.Je helpt klanten om het meeste uit het Seenons-platform te halen en gezamenlijke doelstellingen te bereiken.Met onze dashboards analyseer je de prestaties van klantlocaties en kom je proactief met verbeteringen. Jij identificeert kansen en weet wat er verbeterd kan worden voordat de klant daarom vraagt.Je signaleert mogelijkheden om onze impact bij bestaande klanten te vergroten en breidt onze dienstverlening succesvol uit door middel van upselling.Je bent een sparringpartner voor de klant en biedt deskundig advies over afvalbeheer en verduurzaming.Je bent de ideale kandidaat als jeMinimaal 2 jaar ervaring hebt in een Customer Success of Account Management rol, met ervaring in het beheren van een complexe en diverse klantenportefeuille.De afvalmarkt goed begrijpt, of een sterke ambitie hebt om onze wereld duurzamer te maken.

About Adyen Adyen stands as the premier financial technology platform, empowering leading enterprises with comprehensive payment solutions, insightful data analytics, and a suite of financial products tailored for a global market. We partner with industry giants such as Meta, Uber, H&M, eBay, and Microsoft to facilitate their growth and efficiency. Join us as we continue to innovate and tackle unique challenges in the payments landscape. Position Overview As the Technical Support Team Lead based in Amsterdam, you will spearhead a dedicated team serving as the primary contact for Adyen's global merchants. You will be responsible for mentoring and developing your team to address complex technical and operational inquiries. Daily, you will collaborate with various departments, including Operations, Engineering, Product, Account Management, and Sales, to ensure exceptional service delivery. Our team prides itself on being merchant-focused, highly motivated, and committed to collective success. You will work within an international group that values diverse skills and backgrounds, operating around the clock to support our global clientele with a 'follow the sun' approach.

Are you a dynamic team leader who thrives on managing numbers and motivating people? Do you want to build robust financial processes while making a significant impact during a SAP implementation? As a Team Lead at Feenstra, you will oversee two essential teams within Finance Operations. Your mission is to ensure our accounts receivable and accounts payable processes run smoothly, efficiently, and are future-proof.You will enjoy a high level of responsibility, ample freedom, and work in a fast-paced organization.This is how you will make a difference!As a Team Lead, you stand at the intersection of people, processes, and numbers. You begin your day with a brief meeting with your teams to discuss priorities and areas needing extra attention. You quickly identify where energy is high and where adjustments are needed, responding immediately.You maintain oversight of workload, ensuring that outstanding items do not accumulate unnecessarily and that invoices flow smoothly through the workflow. Not by doing everything yourself, but by empowering your team members. You coach, ask questions, and challenge them to work smarter.Simultaneously, you look beyond the immediate tasks. Where can the process be more efficient? Which steps can be simplified? How do we ensure that the SAP implementation is not only technically sound but also practical for the team? You regularly communicate with other leaders within Feenstra, who see you as a reliable partner that contributes ideas and takes responsibility. Thanks to your approach, the administrative burden stays low, and we maintain control over our financial flows.You will lead two teams of 7 colleagues each within Finance Operations, playing a crucial role in our financial processes.Accounts Receivable: This team focuses on both the business and private sectors. They handle reminders and collections, collaborate with a collection agency, address customer inquiries, and set up payment arrangements. They also conduct credit checks and manage bank guarantees, merging results-oriented and customer-focused approaches.Accounts Payable: This team processes approximately 250,000 invoices annually, from data entry and coding to guiding invoices through the approval and payment workflow. Here, accuracy, structure, and efficient processes are paramount, especially with the ongoing SAP implementation. Both teams consist of dedicated professionals, and you provide direction, connection, and continuous improvement.

As the Fraud Operations Team Lead at bunq, your primary objective is to spearhead our frontline defense against fraudulent activities. You will oversee and expand our Fraud Operations team, ensuring swift and precise resolutions to all types of fraud threats, thereby safeguarding our users and their finances.Importance of Your Role:At bunq, we prioritize user convenience. When our customers encounter potential fraud threats, they rely on us to respond with speed, empathy, and accuracy. You will lead the team on the front lines, guaranteeing that every case is treated with diligence and efficiency, upholding user trust and security.Key Responsibilities:Enhance operational excellence: Cultivate a high-performing team by establishing clear objectives, streamlining processes for efficiency and accuracy, and proactively eliminating obstacles.Take charge of the entire fraud case lifecycle: You will have complete ownership, from the initial detection and investigation to the final resolution, including all communications with users and third parties.Champion quality and empathy: Ensure every investigation adheres to the highest standards and that all user interactions reflect empathy and care.Ideal Candidate Profile:You possess strong empathy and emotional intelligence, enabling you to comprehend our users' needs and concerns.You are a methodical thinker, capable of making independent and confident decisions.You demonstrate tenacity and a relentless pursuit of excellence, ensuring user satisfaction.You have a proactive mindset oriented towards AI, eager to leverage technology for smarter processes.

Hello! We appreciate your visit! Are you on the lookout for an exciting new challenge? Or merely exploring your options in the job market? You're in the right spot! We are in search of a Customer Adoption and Success Manager to become an integral part of our Launch team in London. In this role, you will architect and lead a dynamic Adoption function that serves as a crucial link between Product Innovation and Customer Value. You will be tasked with developing a 'Digital by Default, Human by Design' engagement model from scratch, ensuring that customers across all segments fully leverage the Lightspeed platform. Your mission will be to convert 'Feature Usage' into a strategic advantage for Net Revenue Retention (NRR) and Customer Lifetime Value (LTV). You will orchestrate a team that combines scalable tech-touch automation with targeted, high-impact human interactions, accelerating adoption rates and establishing strong defenses against churn.

Join Our Team as a Regional SEO Team LeadTransPerfect’s Digital department is in search of a seasoned Regional SEO Team Lead to spearhead the delivery, expansion, and operational excellence of SEO services across a vital global region.This senior operational leadership role encompasses the management of all SEO services, including Technical SEO, On-Page SEO, and AIO/GEO/LLM, within the designated region (Americas & LATAM or EMEA & APAC).The Regional SEO Team Lead will supervise a dedicated SEO team, ensuring high-quality outcomes within the global SEO frameworks, fostering innovation, enhancing operational efficiency, and sustaining robust commercial health across client relationships.Reporting directly to the Global Director of Digital Strategy, this role aligns strategic direction with regional execution, ensuring SEO strategies meet global best practices while being tailored to regional requirements.In this capacity, the Regional SEO Team Lead will share responsibility for expanding existing client accounts, supporting retention efforts, and achieving defined margin objectives, directly contributing to the agency's profitability and overall success.