About the job
Our Mission
As the foremost end-to-end investment platform for single-family rental homes (SFR), we are dedicated to transforming the rental housing ecosystem for the benefit of everyone involved. Our goal is to combine our enthusiasm for assisting investors in building wealth through real estate with innovative technology that revolutionizes the investment process.
Growth and Expansion
With over 750 talented Roofsters, our collaborative and proactive culture drives our growth. In 2022, we successfully raised $240 million in our Series E funding round, and we proudly operate offices in the Bay Area and New York City. Our growth trajectory includes the recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service), and Mynd (property management platform for both retail and institutional investors). Additionally, in 2025, Roofstock acquired a stake in Casago (short-term rental management services), further enhancing our platform to support both long-term and short-term rental investment services.
Role Overview
The Team Lead, Maintenance, plays a crucial role in ensuring seamless, high-quality field operations. This position focuses on managing the workforce lifecycle and administrative functions, combining field oversight, administrative management, and team development.
Key Responsibilities
- Lead a team of in-house technicians and portfolio associates.
- Primarily administrative role with occasional site visits for quality assurance and coaching.
- Coordinate comprehensive maintenance efforts for multi-family and single-family properties, ensuring operational efficiency across routine, preventive, and emergency work orders.
- Act as the primary contact for emergency responses, addressing urgent situations decisively to mitigate risks and protect properties.
- Oversee the interviewing and selection process for team members, ensuring alignment with organizational standards and values.
- Facilitate the onboarding of new hires, providing training and resources for a smooth transition into field operations.
- Analyze daily and weekly reports to identify risks and guide the team proactively.
- Manage termination processes in compliance with company policies.
- Review and approve maintenance budgets and expenditures.
