About the job
Our Mission
At Datacom, we collaborate with organizations and communities throughout Australia and New Zealand to create meaningful change in people's lives, empowering organizations to harness technology for innovation and growth.
About the Position
We are part of the Tech Cloud Operations team, the heart of our Cloud Operations capability, dedicated to ensuring our cloud platforms and services operate smoothly for our clients. We are on the lookout for a Team Manager who is not only an accomplished leader but also a highly skilled engineer with Level 3 expertise in Infrastructure as Code, DevOps, and cloud platforms such as Azure and/or AWS. This position merges leadership with hands-on technical execution, guiding a team of 12 direct reports, addressing complex operational challenges, and fostering continuous improvement. You will also have the opportunity to delve into emerging technologies, including agentic AI.
This is a 12-month fixed-term contract, with the potential for extension, allowing you to significantly influence the operational side of our business.
Our office is located in Auckland, New Zealand. We value in-person interactions while also recognizing the importance of remote work for a balanced lifestyle. Therefore, we encourage you and your team to determine the best working arrangement!
Your Responsibilities
As the Team Manager – Tech Cloud Operations, you will concentrate on:
- Guiding and mentoring a large team of engineers in the Business as Usual (BAU) operations
- Actively engaging in Level 3 engineering tasks, including troubleshooting and problem resolution
- Overseeing operational delivery to ensure the optimal performance, reliability, and security of our Azure and AWS cloud platforms
- Implementing Infrastructure as Code and employing DevOps practices for enhanced operational efficiency
- Building and maintaining relationships with key stakeholders both within our customer base and the wider Datacom team
- Leading continuous improvement initiatives while exploring innovative technologies, including the potential applications of agentic AI
- Fostering a high-performance, collaborative team culture that balances technical excellence with effective people management
We pride ourselves on being an agile organization, ready to adapt to the evolving needs of our customers, technology, and internal stakeholders, meaning your role may evolve as necessary.

