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Tech Lead - Micro-Mobility Operations in Denver

VeoDenver, Colorado, United States
On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Conduct field operations, including battery swapping, vehicle rebalancing, and responding to on-demand requests for locating and retrieving vehicles. Resolve customer complaints received via email or Zendesk, either by directly addressing the issue or escalating it to a field technician. Train new technicians on shift priorities, standard operating procedures for start and end of shifts, and usage of company systems (upkeep, WIW, TechApp). Maintain an organized warehouse that meets operational standards. Ensure proper cycling of batteries and accurate placement of vehicles. Assist with additional tasks as assigned by the Operations Manager.

About the job

Join Veo as we prepare to launch our innovative mobility solutions to the Denver community in Spring 2026! Are you ready to be part of this exciting journey? Apply now to learn more as we approach our launch date.

Company Overview

At Veo, we are redefining mobility sharing globally with our advanced dockless pedal bikes, e-bikes, and e-scooters. Our diverse fleet also includes fat-tire bikes, cargo bikes, and ADA-compliant bikes, making us the most comprehensive shared mobility provider in the market. We pride ourselves on designing and engineering our own vehicles as well as developing hardware and software systems to deliver eco-friendly, sustainable transportation solutions. Our mission is to provide an unparalleled combination of multi-modal sharing technology and outstanding customer service to enhance the daily lives of our users. Our headquarters is in Chicago, IL, but we are expanding our reach across the U. S. Come join our dynamic team!

As the Tech Lead at Veo, you will oversee our cutting-edge dockless micro-mobility program. Your contributions will be crucial to the program's success, from leading the team to managing daily operations and addressing customer service inquiries. We seek a proactive individual with exceptional customer service abilities.

About Veo

Veo is a pioneering company in the mobility sharing sector, committed to innovating transportation solutions that cater to urban and campus environments. Our commitment to sustainability and customer satisfaction sets us apart, and we are actively seeking passionate individuals to join our mission.

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