Tech Support Engineer - Advanced Troubleshooting

We are looking for a dedicated Support Engineer to join our team at inetum2. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met effectively and efficiently. You will work closely with cross-functional teams to troubleshoot issues and implement solutions, contributing to the overall success of our projects.

Join our dynamic team at NielsenIQ as a Support Engineer, where you'll play a crucial role in providing technical assistance and solutions to our clients. This is an exciting opportunity to work with cutting-edge technology and help our customers maximize their experience with our services. You will be responsible for troubleshooting issues, guiding clients through complex processes, and ensuring their satisfaction with our innovative solutions.

Join Vonage as a Technical Support Engineer where you will be the frontline for our customers, ensuring their technical issues are resolved promptly and efficiently. Your role will involve diagnosing and troubleshooting software and hardware problems, providing top-notch customer service, and collaborating with the engineering team to enhance our products. With your expertise, you'll help us deliver exceptional experiences to our clients.

Ebury is hiring a Technical Support Engineer for its Mexico City office. This hybrid role combines four days onsite with one day remote each week. Role overview The Technical Support Engineer will join a support-focused engineering team. Collaboration with specialists across different business areas is a key part of this position. The work centers on providing technical support to help keep business operations running smoothly. Work environment The team values innovation, practical problem-solving, and open collaboration. Ebury encourages team members to contribute ideas and develop their skills within a supportive environment. Location details Based in Mexico City Hybrid schedule: 4 days onsite, 1 day remote

Join our dynamic team at Stripe as an IT Support Engineer, where you will play a crucial role in ensuring the seamless operation of our IT infrastructure. You will be responsible for troubleshooting technical issues, providing support to our staff, and implementing solutions that enhance productivity. Your expertise will help us maintain an efficient and effective IT environment.

Join our dynamic team at inetum2 as a Technical Support Engineer, where you will play a crucial role in providing exceptional support to our clients. This position requires a deep understanding of technical troubleshooting and customer service.

Join AlertMedia as a Technical Support Engineer and be at the forefront of enhancing customer experiences through exceptional technical assistance. In this role, you will work closely with clients to resolve their issues, provide expert advice, and ensure seamless operation of our communication platform.

Role overview The Support Engineer position at NielsenIQ in Mexico City centers on providing technical support to clients and ensuring their needs are addressed promptly. This role plays a key part in maintaining the reliability of services and upholding client satisfaction. Collaboration is a regular part of the job. Support Engineers work with colleagues from various teams to resolve client issues and keep daily operations on track. Building and maintaining strong relationships with clients is also a core responsibility. What you will do Deliver technical support and solutions for clients Work closely with internal teams to resolve operational challenges Help sustain smooth business operations Support ongoing client relationships through effective communication Location This position is based in Mexico City.

Join QAD Inc. as a Principal Engineer in our Critical Support team, where your expertise will drive innovation and excellence in customer satisfaction. You will play an essential role in providing top-tier engineering solutions and support to our clients, ensuring their systems are running optimally and efficiently.

Role Overview Vonage is looking for a Technical Support Engineer focused on the Voice API. This role is based in Mexico City. The engineer will serve as the first point of contact for clients, helping them navigate and resolve technical issues with Vonage's communication solutions. What You Will Do Respond to client support requests related to the Voice API. Troubleshoot and resolve technical problems to maintain reliable service. Work to improve customer satisfaction by providing clear solutions and guidance. What You Bring Strong technical problem-solving skills. Ability to explain complex technical topics in a clear, helpful way. Experience supporting APIs or communication platforms is a plus.

Datadog is in search of a visionary and results-driven Director to spearhead and expand our Technical Support Engineering (TSE) division across the Latin America (LATAM) region. In this pivotal role, you will enhance our regional support operations, cultivate high-performing teams, and uphold operational excellence as we navigate our rapid growth trajectory. You will oversee a team of managers and support engineers in LATAM, collaborating across departments to ensure outstanding customer success and maintain consistent global standards. At Datadog, we cherish our office culture—the relationships and collaboration it fosters and the innovative spirit it inspires. We embrace a hybrid work model, allowing our Datadogs to achieve a work-life balance that suits their individual needs.

Role Overview Vonage is hiring a Video API Tech Support Engineer in Mexico City. This role focuses on helping clients use and integrate Vonage’s video API solutions. The position centers on technical support, troubleshooting, and ensuring customers get the most from our video technology. What You Will Do Provide technical assistance for Vonage’s video API products Support clients with integration and setup questions Troubleshoot issues to maintain smooth video API performance Work closely with team members to resolve complex technical problems Location This position is based in Mexico City, Mexico.

Join our dynamic team at Arketa as a Technical Support Engineer, where you'll be the cornerstone of our customer service excellence. In this role, you'll troubleshoot technical issues, provide solutions, and ensure customer satisfaction. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and helping users.

Join our dynamic team at Teltonika Networks as a Networking and IoT Technical Support Engineer in Mexico City, Mexico. In this pivotal role, you will collaborate with internal teams and clients, offering technical expertise to tackle complex networking challenges while supporting the integration of Teltonika's innovative products into customer solutions.Our networking solutions business unit specializes in manufacturing cutting-edge industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our devices are at the forefront of Industry 4.0, Smart City initiatives, and Green Energy projects, providing unparalleled connectivity in the most demanding environments.At Teltonika, you have the opportunity to enhance your technical skills and advance your career within a rapidly growing global IoT organization, working with state-of-the-art networking technologies.Your responsibilities will include:Engaging in pre-sales and post-sales communications with local market customers, both in-person and remotely.Independently resolving technical issues related to customer configurations, firmware/software, and other sources.Serving as a crucial link between Teltonika Networks' R&D/HQ and clients, facilitating the resolution of intricate technical challenges.Utilizing Linux-based operating systems, industrial protocols, and various networking services and protocols, including occasional interactions with third-party peripherals.Conducting training sessions for employees and clients on our products and solutions.

Join Cloudflare as a Technical Support Engineer specializing in Application Performance. In this dynamic role, you will be pivotal in ensuring optimal application performance for our users. Your expertise will help diagnose and resolve complex technical issues while collaborating with cross-functional teams to enhance our services.

Join our dynamic team at Clara as an IT Support Engineer! In this hybrid role, you will be responsible for providing exceptional technical support to our clients and internal teams. Your expertise will be vital in troubleshooting issues, maintaining IT systems, and ensuring smooth operation across various platforms.

Join our dynamic team at inetum2 as a BI/Data Engineer, specializing in Level 2 Support. This is an exciting opportunity for individuals looking to leverage their data engineering skills in a supportive environment. You will be responsible for troubleshooting and resolving data-related issues, ensuring optimal performance of BI tools, and collaborating closely with cross-functional teams to deliver exceptional data solutions.

Level 2 Production Support Engineer (Java, SQL, Linux) at Encora Inc. is a hybrid role based in Mexico City. This full-time position requires at least 6 years of experience and on-site presence three days per week. Role overview This engineer acts as the escalation point for complex production issues, working closely with senior clients, internal teams, and engineering departments. The role focuses on troubleshooting, process automation, and enhancing platform reliability and performance. Participation in on-call rotations and incident response is required. What you will do Investigate and resolve technical issues escalated from the Marquee Helpdesk (L1). Mentor junior team members to support effective issue resolution. Contribute to the Site Reliability Engineering (SRE) strategy, optimizing for scalability and reliability. Automate manual processes to boost operational efficiency and reduce risk. Collaborate with cross-functional teams to address client concerns and technical challenges. Continuously improve processes and systems to enhance reliability. Suggest roadmap enhancements to improve the Marquee client experience. Create and maintain documentation, runbooks, and code snippets for clients and engineering teams. Requirements 6+ years of relevant experience. Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or a related field. 3 to 5 years working with SDLC/DevOps on Linux platforms. Strong proficiency in Java or another object-oriented programming language, Linux, and SQL (at least one required). Experience with Linux scripting/development (Java, Python). Knowledge of Autosys/job scheduling (CRON, NIS), Apache, Tomcat, RDBMS (DB/MS-SQL/Oracle/Sybase), and cloud environments. Familiarity with SDLC methodologies, CVS, SVN, GIT, Maven, GITLAB, Docker, and Jenkins. Key skills and attributes Ability to code in Java and/or Python, debug API calls, and develop scripts for client needs. Basic understanding of UI and API integration. Strong presentation and communication skills, with empathy for clients and stakeholders. Proactive in addressing support issues and building automation for recurring problems. Job ID: 19964 Work mode: Hybrid (3 days per week in the Mexico City office)

This Level 3 Production Support Engineer role at Encora focuses on supporting complex Java-based applications in a hybrid work arrangement. The position requires three days per week onsite in Mexico City and calls for deep technical expertise in Java, SQL, Linux, and related technologies. Key Details Full-time position Hybrid: 3 days per week onsite in Mexico City Job ID: 19966 6+ years of experience required What You Will Do This role involves hands-on application support at the L3 level. Responsibilities include troubleshooting production issues, making code changes in live environments, and collaborating closely with development teams to resolve incidents and manage changes. Requirements 7-10 years of application development experience, with readiness for L3 support Advanced skills in Java/J2EE (REST API, Servlets, JavaScript/HTML, JSP, JDBC, Struts, Hibernate, Spring) Mid to advanced experience with AWS Cloud services (EC2, Lambda, CloudWatch, IAM, S3, RDS, DynamoDB/MongoDB), especially for support Familiarity with AI models in a support context Advanced knowledge of multi-server environments (Tomcat, JBoss, WebSphere, WebLogic) Extensive experience with databases (DB2, Oracle, Sybase, etc.) Mid to advanced Unix and scripting skills (Shell, Perl) Experience with job scheduler monitoring tools (Autosys, ProcMon, CronTab) Proficient with IDEs such as Eclipse and NetBeans Mid to advanced knowledge of version control and deployment tools (Git, Jenkins) Experience with production monitoring tools (Jira, ServiceNow) and incident, problem, and change management processes Ability to make and execute code changes in production (Java, Unix, DB) AWS certification preferred Bachelor’s degree in Computer Science, Information Technology, or related field Minimum 5 years in L3 support or similar roles Strong troubleshooting skills in system and application logs Solid understanding of distributed systems support Excellent communication skills for technical and functional collaboration Preferred Skills Experience with cloud platforms, especially AWS Familiarity with CI/CD pipelines and DevOps practices Encora brings together over 9,000 technology professionals across 47+ offices worldwide, supporting digital transformation and modernization for leading enterprises and digital-native companies.