Technical Account Manager at aftership | London

Join Realtime Board Global as a Technical Account Manager and be the vital link between our company and our clients. In this role, you will leverage your technical expertise and strong communication skills to manage key accounts, ensuring customer satisfaction and product success. You will collaborate with cross-functional teams to deliver tailored solutions that meet client needs and drive business growth.

As a Technical Account Manager at Trainline, you will play a crucial role in fostering strong relationships with our key clients. You will be responsible for ensuring that they derive maximum value from our platform by providing exceptional technical support and guidance. Your expertise will enable clients to optimize their use of our services, ensuring their satisfaction and success.Your role will involve collaborating closely with various internal teams to deliver tailored solutions that meet client needs, addressing technical queries, and facilitating the onboarding process. You will be pivotal in identifying opportunities for upselling and cross-selling additional services.

Associate Technical Account Manager(London-based: 3 days in office)Our MissionAt Ben, we are more than just a benefits platform; we are a catalyst for positive change in people's lives. Our innovative technology integrates the entire benefits ecosystem, driving improved outcomes for employers, employees, brokers, and providers alike.Our mission is straightforward: to create a world where everything operates at peak efficiency, ensuring every employee receives the support essential for their success—both professionally and personally.Your RoleAs an Associate Technical Account Manager at Ben, you will be the go-to person for our customers when it comes to technical matters. You'll manage a portfolio of accounts, collaborating closely with Customer Success Managers (CSMs) to guarantee that clients derive genuine value from our platform. You'll step in to rectify issues, provide clarity, and propose enhancements.This position sits at the crossroads of customer relations and technical problem-solving. You will handle escalations, conduct enablement sessions, investigate recurring challenges, and empower our customers' administrative teams to use Ben with confidence. When issues arise, you'll diagnose the problem and ensure it doesn't reoccur.As we expand our Technical Account Management function at Ben, you will join at a pivotal time, helping to shape our approach to supporting our largest clients while advancing your skills in a setting that encourages ownership from day one.Your ResponsibilitiesAccount Management: You will oversee a portfolio of customers, manage Level 2 technical escalations, and work with CSMs to maintain account health. You'll keep a close watch on customer satisfaction, identify potential issues early, and proactively address them.Benefit Renewal Coordination: You will manage the end-to-end process of benefit renewals for your accounts, ensuring that no detail is overlooked during this critical phase of the customer journey.Technical Onboarding and Enablement: You will lead the technical onboarding process for new clients, conducting product demonstrations and workshops to facilitate smooth navigation of our platform for admin users.Technical Issue Investigation and Resolution: You will thoroughly investigate technical challenges, collaborating with Support, Engineering, and Product teams to identify root causes. When issues exceed your scope, you'll escalate them effectively.

Why Join PlayStation?At PlayStation, we pride ourselves on being not just the ultimate destination for gaming but also the premier workplace. As a global leader in entertainment, we are behind the PlayStation family of products and services, which includes PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and critically acclaimed software titles from PlayStation Studios.We are committed to fostering an inclusive environment where all employees feel empowered and diversity is celebrated. We invite individuals who are passionate about innovation, technology, and gaming to explore our openings and join our expanding global team.PlayStation is a subsidiary of Sony Group Corporation, enhancing our reach and innovation in the entertainment industry.Position Overview: Senior Technical Accounting ManagerLocation: London, UK (Hybrid)The Senior Technical Accounting Manager is a pivotal role where you will lead technical accounting initiatives to ensure compliance with applicable accounting standards and regulations. Reporting to the Director of Technical Accounting, Finance Governance, and Compliance, you will play a key role in our financial governance.Your responsibilities will include:Aligning, documenting, and maintaining accounting policies.Assessing accounting treatments and drafting comprehensive memorandums.Adopting new accounting standards, including ESG considerations.Coordinating with the "deals desk" to evaluate significant contracts and their accounting implications.Providing technical accounting insights for M&A activities, including contract reviews.Building cross-functional relationships to gather relevant details for accounting assessments.Collaborating with local and group external auditors during memorandum reviews.Reviewing and evaluating the assumptions used in estimations.Serving as the primary accounting contact for legal matters.Assisting FP&A and planning teams in forecasting and budgeting impacts due to accounting treatments.Executing SOX controls related to technical accounting activities.Addressing ad-hoc technical accounting inquiries.

HUMAN is looking for a Technical Account Manager to join the team in London, UK. This position centers on supporting customers throughout their journey, focusing on real-time client protection and ensuring customers gain meaningful value from HUMAN’s solutions. The role covers the full customer lifecycle, from onboarding to ongoing relationship management. Technical Account Managers at HUMAN serve as trusted partners to clients, combining technical knowledge with strong organizational skills. The position requires balancing multiple priorities, acting as the main point of contact for assigned accounts, and advocating for customer needs within the company. Building strong connections with clients helps shape HUMAN’s product direction, ensuring customer feedback influences both immediate and long-term improvements. Key Responsibilities Focus on customer satisfaction, retention, and building referenceable relationships across all assigned accounts. Serve as the primary contact for customers, developing and maintaining strong partnerships to support long-term success. Work with support teams to deliver high-quality service and act as the escalation point for customer issues. Collaborate with Sales, Tech Support, R&D, Finance, Product, and executive leadership to ensure a smooth customer experience. Gather and share customer feedback, advocating for product and service enhancements. Lead educational sessions and create materials to help customers understand and use HUMAN’s products effectively. Quickly learn about HUMAN’s Enterprise Security solutions, including Bot Defender, Code Defender, Credential Intelligence, and Account Defender, to support the Customer Success team. Organize and lead Executive Business Reviews with key customers and HUMAN stakeholders, including both leadership and technical teams. Requirements 5-7 years of client-facing experience in a similar role, with a proven record of managing and nurturing customer relationships.

Why Join Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach is not just incremental; we are transforming the entire process from end to end. By leveraging cutting-edge AI technology, a robust enterprise platform, and profound industry expertise, we are redefining the future of knowledge work for years to come.This is an exceptional opportunity to contribute to the growth of a generational company at a pivotal moment. With over 1000 customers spanning more than 60 countries, a strong product-market fit, and top-tier investor backing, we are rapidly scaling and creating a new market category. Our work is ambitious, our standards are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, driven individuals who are deeply committed to our mission. We operate with speed, intensity, and a strong sense of ownership over the challenges we face—from initial concepts to long-term solutions. We maintain close relationships with our customers—from leadership to engineering—and collaborate to address real issues with urgency and care. If you excel in uncertain environments, strive for excellence, and want to help shape the future of work alongside others who elevate the standard, we invite you to build with us.At Harvey, we are writing the future of professional services today—and we are just getting started.Role OverviewAs Harvey continues to expand its customer offerings for strategic clients, we are seeking a Technical Account Manager to join our Customer Success team. This position will act as a high-touch, technically skilled support resource for our most strategic customers, addressing complex, urgent, and sensitive issues swiftly and expertly.The Technical Account Manager will enhance Harvey’s post-sale support by closely collaborating with Customer Success Managers and internal teams to provide exceptional technical assistance, proactive incident management, and effective customer communication. This role is perfect for someone who thrives in high-pressure situations, enjoys in-depth problem-solving, and is dedicated to delivering a world-class customer experience.

Join our dynamic team at Released as a Technical Account Manager for the EMEA region. In this pivotal role, you will be the primary point of contact for our esteemed clients, ensuring their technical needs are met and exceeded. You will facilitate communication between clients and our internal teams, driving customer satisfaction and technical success.Your ability to understand complex technical challenges and deliver tailored solutions will be key to helping our clients thrive. If you are passionate about technology and client success, we want to hear from you!

About HighspotHighspot is at the forefront of transforming how organizations enhance their sales productivity. Our mission is to revolutionize the sales enablement landscape, empowering millions to work more effectively. We are dedicated to creating remarkable software infused with innovation and purpose. A great workplace is not just defined by the tasks at hand, but also by the values we uphold and how they resonate in the real world. With a strong emphasis on fostering equitable work environments, we strive for a culture where every employee experiences a profound sense of belonging and feels empowered to drive change, both personally and professionally.About The RoleEmbark on an exciting career journey as a Technical Account Manager, where your efforts will directly contribute to the success stories of our most significant clients. As an essential bridge between our cutting-edge software solutions and our esteemed customers, you will provide tailored product insights that align with their business objectives. Your role will involve delving into their technical needs, cultivating strong relationships, and advocating for their achievements using our products.

About Checkout.com Checkout.com builds digital payment solutions for businesses including eBay, ASOS, Klarna, Uber Eats, and Sony. The platform processes billions of transactions each year, focusing on speed, reliability, and simplicity for online payments. With 19 offices across six continents, Checkout.com’s headquarters are in London. The company values a diverse team and a collaborative culture, always working to advance fintech and deliver strong results for clients. Role Overview: Senior Technical Account Manager The Senior Technical Account Manager joins the Enterprise Technical Account Management (TAM) team to build and strengthen relationships with strategic clients. This role combines technical know-how with a consultative approach, helping clients get the most from their payment solutions and ensuring their ongoing satisfaction. Main Responsibilities Serve as the main technical contact for key clients, building and maintaining strong partnerships. Understand each client’s business needs and goals, and proactively optimize their payment solutions to support adoption and engagement. Offer technical support by troubleshooting and resolving client issues quickly, keeping payment services running smoothly. Assist with upselling by leading product demonstrations and technical training sessions, and keeping clients updated on new features. Oversee project management for new payment solution integrations and technical migrations as clients grow with Checkout.com. Location: London

Join the dynamic team at RTB House as a Technical Account Manager. In this pivotal role, you will be the main point of contact for our clients, ensuring they receive exceptional service and support. You will leverage your technical expertise to address client needs, optimize their campaigns, and foster strong relationships.

Join Datadog as a Senior Manager of Technical Account Management (TAM) for the EMEA region. In this pivotal role within our rapidly expanding Technical Post Sales (TPS) Team, you will lead and develop a team of first-line leaders and skilled TAM professionals. These technical experts deliver exceptional 'white glove' services to our largest clients, ensuring they effectively adopt and maximize the use of Datadog's extensive suite of products and features. As a TAM, you will be recognized as a trusted advisor, bridging the gap between IT Operations and business value.This hands-on management position encompasses overseeing customer-facing activities and engagements for key accounts across EMEA, while promoting our TPS offerings throughout the region.At Datadog, we cherish our office culture, which fosters collaboration and creativity. Our hybrid workplace model enables our team members to achieve a work-life balance that suits their individual needs.

About the RoleWe are seeking a seasoned Technical Account Manager to oversee and nurture our relationships with Payment Gateway merchants. The ideal candidate will possess a robust background in the payments and fintech sector, exceptional English communication skills, and the capability to collaborate effectively with merchants, product, tech, and compliance teams. Key Responsibilities:Foster and maintain client relationships at an institutional level.Develop personal connections with clients based in the UK.Address and manage daily requests and issues from clients.Assist the team in achieving growth and meeting targets.

About VerveAt Verve, we are dedicated to crafting a more efficient and privacy-focused advertising ecosystem. By seamlessly integrating premium data, supply, and demand across various screens and environments, we empower advertisers and publishers to engage in transactions with enhanced transparency, performance, and scalability.Our ecosystem encompasses leading Supply-Side Platforms (SSPs) such as Smaato, PubNative, and LKQD, offering omnichannel reach across Mobile, Desktop, Connected TV (CTV), and Digital Out Of Home (DOOH). With 30 offices worldwide and a rapidly expanding marketplace, Verve is trusted by 90 of the top 100 U.S. advertisers and over 4,000 publishers globally, including the industry's foremost demand-side platforms.The RoleWe are looking for a skilled Technical Account Manager to join our Marketplace team in London. In this pivotal role, you will manage and cultivate relationships with SSP and Publisher partners, ensuring robust technical execution and optimal marketplace performance.Positioned at the crossroads of commercial and technical operations, you will oversee partner integrations, troubleshoot technical issues, and drive performance enhancements across supply sources. You will serve as the primary liaison for partners, advocating for their success within Verve’s ecosystem.This hybrid role combines technical account management, partner support, and strategic growth initiatives. You will collaborate closely with internal teams, including Product, Yield, and Operations, to deliver exceptional partner experiences and maximize revenue potential.

Join Saviynt, a leader in Identity Security, as a Technical Account Manager. In this pivotal role, you will be responsible for managing client relationships and ensuring their success with our innovative identity solutions. You will work closely with technical teams to deliver high-quality support, drive customer engagement, and help clients maximize the value of our products. Your expertise will be vital in guiding customers through technical implementations and optimizations.

Join Wiz, the pioneering force in cloud security, and empower businesses to thrive in the digital realm. As the fastest-growing startup, we are on a mission to secure cloud environments that accelerate organizational growth. Trusted by security teams globally, we have a documented track record of success and cultivate a culture that values top-tier talent.Our diverse team of Wizards spans over 20 countries, collaborating to safeguard the infrastructure of hundreds of clients, including over 50% of the Fortune 100. With our ability to scan and secure over 230 billion files each day, we are leaders in a vast and expanding market. At Wiz, you’ll have the autonomy to innovate, dream big, and deploy your skills to contribute significantly to our rapid growth. Join us in crafting secure cloud environments that empower top companies to accelerate their progress.SummaryAs a Technical Account Manager (TAM), you will be instrumental in strategizing and executing plans to enhance customer adoption and utilization of the Wiz platform.Ideally based in London or the UK, you will deliver both strategic and hands-on technical support to customers throughout their Wiz journey, from onboarding through to operational success.Strong technical expertise combined with excellent customer-facing skills is essential to meet both the business and technical needs of our clients. Acting as the liaison between customers and the broader Wiz team, you will facilitate effective collaboration among Product Management, Sales, Engineering, and Support, ensuring a seamless customer experience.Join Wiz as a TAM and contribute to our customer success while being part of an innovative and collaborative environment that champions excellence and growth.

Datadog is seeking a Technical Account Manager 3 to join the team in either London or Dublin. This role centers on helping customers realize the full potential of Datadog’s monitoring solutions by offering expert guidance and building lasting relationships. Key Responsibilities Guide customers through the integration of Datadog products within their technology environments. Provide tailored technical advice based on each client’s requirements and challenges. Serve as the main point of contact for ongoing customer relationships, ensuring consistent communication and support. Lead onboarding efforts for new clients, helping them get started smoothly with Datadog’s tools. Offer recommendations on best practices to promote effective product adoption and long-term customer success. Location This position is available in Dublin, Ireland or London, United Kingdom.

About Checkout.com Checkout.com powers online payments for leading brands including eBay, ASOS, Klarna, Uber Eats, and Sony. The platform handles billions of digital transactions each year, helping businesses run smoother and keep customers coming back. With 19 offices on six continents, Checkout.com maintains a global reach while keeping its headquarters in London. The team values performance, continuous improvement, and a drive for excellence. Role Overview The Senior Manager of Technical Strategic Account Management acts as a technical leader for Checkout.com’s most important merchant partners. This role combines technical expertise with strategic thinking to strengthen relationships, drive merchant success, and support business growth. The position calls for someone who can advise on payment performance, lead during critical incidents, and build trust with major clients. What You Will Do Strategic Growth and Performance Build a deep understanding of each merchant’s business by analyzing payment data to identify trends, insights, and opportunities for growth. Serve as a payment performance consultant, leading initiatives to improve authorization rates, grow revenue, and encourage adoption of new Checkout.com products. Offer strategic advice during business reviews, translating technical metrics into clear, actionable business recommendations. Technical Ownership and Delivery Act as the main technical contact for assigned merchants, with a thorough grasp of their API integrations and technical infrastructure. Lead the response to critical incidents, coordinating internal teams to resolve issues quickly and communicate effectively with stakeholders. Oversee key technical projects, making sure they align with business goals and are delivered on schedule. Location This position is based in London.

Role Overview Delta Capita is seeking a Group Financial Reporting & Technical Accounting Manager to join its London office. This role holds key responsibility for the integrity of the Group’s balance sheet and statutory reporting framework. As part of the finance leadership team, this position provides technical accounting expertise and supports the ongoing improvement of financial reporting, balance sheet governance, and financial controls. Main Responsibilities Financial Reporting Assist in preparing comprehensive financial statements for the Group. Ensure all reporting complies with UK GAAP and other applicable standards. Review and analyze financial data to confirm accuracy and completeness. Oversee the consolidation of financial results across Group entities. Compliance and Controls Ensure statutory reporting requirements are met across the Group. Maintain strong internal controls over financial reporting processes. Work closely with auditors throughout external audit cycles. Monitor updates to accounting regulations and standards, ensuring timely compliance. Team Management Mentor and support the development of reporting and accounting staff. Allocate responsibilities and track progress to meet deadlines. Encourage a culture of continuous improvement within the finance team. Process Improvement Identify opportunities to enhance reporting processes. Promote automation and greater efficiency within financial systems. Contribute to finance transformation initiatives. Performance Metrics Achieve full reconciliation of balance sheet accounts each month. Deliver statutory accounts on schedule, in line with established timetables. Maintain a well-organized audit evidence library. Location: London, Greater London, United Kingdom

About AirwallexAirwallex is a groundbreaking unified payments and financial platform designed for global enterprises. Through our innovative proprietary technology and software solutions, we empower more than 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to effectively manage their financial operations, from business accounts and payments to spend management and treasury services, all at a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals spans 26 offices worldwide. With a valuation of US$8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the future of global financial services. If you are ready to engage in the most ambitious work of your career, we invite you to join us.Attributes We ValueWe seek dynamic builders with entrepreneurial spirit who desire substantial impact, rapid growth, and genuine ownership. You will bring extensive role-specific expertise and insightful thinking, motivated by our mission and operating principles. You thrive in a fast-paced environment, demonstrate good judgment, explore deeply with curiosity, and make decisions grounded in first principles, achieving a balance of speed and thoroughness.You embody humility and collaboration; transforming innovative ideas into tangible products, and you excel in executing projects from start to finish. Utilizing AI effectively enables you to work smarter and solve challenges more efficiently. Here, you will confront intricate, high-stakes challenges alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let’s collaborate to create what’s next.About the TeamThe Enterprise Business team partners with sophisticated and high-potential organizations across the globe, assisting them in leveraging Airwallex’s offerings to expand internationally. We collaborate closely with product, engineering, marketing, and operations teams to address complex customer challenges and deliver enduring value. You will become part of a supportive, ambitious team that thrives on ownership, customer satisfaction, and ongoing enhancement.ResponsibilitiesAs a Technical Account Manager, you will serve as a trusted technical advisor for a portfolio of enterprise and high-growth clients throughout Europe. You will navigate the intersection of product, engineering, and commercial teams, providing guidance on intricate API integrations, troubleshooting issues, and ensuring a seamless experience for our clients.

Join Entain as the Head of Technical Accounting, where you will lead a dynamic team in ensuring the accuracy and integrity of our financial reporting. In this pivotal role, you will oversee technical accounting practices and establish strong policies to enhance compliance and operational efficiency. Your expertise will guide strategic decisions and contribute to our commitment to excellence in financial management.