Astra logoAstra logo

Technical Account Manager at Astra | Remote

AstraRemote - US/UK/EU OK
Remote Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

We are looking for individuals with a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Experience in financial technology and familiarity with API integrations will be advantageous.

About the job

About Astra

At Astra, we are revolutionizing the landscape of financial technology by developing essential infrastructure that facilitates large-scale money transfers. Our innovative platform handles transactions worth billions annually with an impressive uptime of over 99.9%. We enable real-time payments, bank debits, card disbursements, and intricate financial compliance systems through our robust APIs and automation tools. We empower businesses to manage their financial transactions programmatically while ensuring adherence to strict regulatory standards.

The Role

We are seeking a dedicated Technical Account Manager to serve as the primary technical support resource for our customers. In this role, you will address incoming inquiries, troubleshoot integration challenges, assist with technical client configurations, and deliver clear guidance to both customers and internal teams. You will engage directly in technical environments to identify errors, diagnose issues, and escalate complex problems as needed. This position demands exceptional problem-solving abilities, familiarity with technical systems, and the capability to convert intricate technical concepts into straightforward solutions for our clients.

Schedule & Time Zone

This position requires working hours from 12:00 AM to 9:00 AM Eastern Time (ET), providing overnight support for Astra’s platform and clientele. This schedule is well-suited for candidates in the UK and EU time zones, although North American applicants who can commit to this shift are also encouraged to apply.

What You'll Do

  • Act as the primary technical contact by responding to customer inquiries, troubleshooting integration issues, and assisting with payment operations.

  • Collaborate with the Integrations team to facilitate the onboarding of new customers, ensuring their integrations are configured and validated effectively.

  • Enhance Astra’s knowledge base by creating and refining technical documentation, FAQs, and guides to improve customer self-service capabilities.

  • Work alongside the Integrations and Engineering teams on new product solutions, providing insights from customer feedback and assisting in testing and validation processes.

  • Conduct investigations into issues and technical environments, pinpointing root causes and escalating complex problems when necessary.

  • Serve as a liaison between customers and the integration and engineering teams, translating intricate technical details into clear and actionable communications.

What We're Looking For

Required Experience

  • 1–3 years of relevant experience in technical support or account management.

  • Proficiency in troubleshooting technical issues and providing effective solutions.

  • Strong communication skills to articulate technical concepts to non-technical audiences.

About Astra

Astra is at the forefront of financial technology, creating vital infrastructure for high-volume money transfers. Our platform is designed for reliability, speed, and compliance, making it a trusted choice for businesses needing efficient payment solutions.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.