About the job
Key Responsibilities
· Act as a trusted technical advisor and the primary post-sales contact for a portfolio of enterprise accounts, conducting regular business reviews, health checks, and strategic planning sessions.
· Initiate and cultivate in-person customer meetings to understand and assist with customer requirements, fostering deep relationships and treating every customer as a partner with shared goals for success.
· Drive platform adoption and value realization by guiding customers through onboarding, feature enablement, best practices for discovery, risk assessment, automated remediation (credentials, firmware, certificates, configurations), monitoring, and integrations.
· Proactively identify opportunities for expansion and renewal by demonstrating ROI, addressing emerging risks, and aligning platform capabilities with evolving customer needs within xIoT environments.
· Collaborate closely with customers' security, IT/OT, compliance, and operations teams to design and implement secure, scalable xIoT management strategies.
· Troubleshoot and resolve complex technical issues, liaising with engineering, support, and product teams to ensure rapid resolution and continuous improvement.
· Conduct technical workshops, demonstrations, and training sessions (both live and recorded) to educate customers on platform features, remediation workflows, and advanced use cases.
· Monitor customer health metrics, usage patterns, and satisfaction; escalate risks and champion customer feedback to influence product roadmap and enhancements.
· Maintain comprehensive records of customer interactions, success plans, and technical documentation in CRM and knowledge systems.
· Stay updated on xIoT threats, vulnerabilities, regulations (e.g., NDAA, compliance standards), and industry trends to provide informed advisory support.
· Partner with sales, marketing, product, and engineering teams to support new feature rollouts, case studies, and new device discovery and management.
