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Technical Account Manager - EU

On-site Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Manage and nurture relationships with a portfolio of strategic customers. Provide expert guidance and solutions to help clients achieve their goals. Drive customer success initiatives to enhance the value of TPS services. Handle operational issues with professionalism, following world-class standards. Experience and Skills Required:Strong interpersonal and communication skills. Proven experience in account management or customer success. Ability to work collaboratively in a team environment. Technical proficiency with APIs and online tools preferred.

About the job

About Us

At Trainline, we are passionate advocates for rail travel, dedicated to shaping a sustainable future in transportation. Our platform empowers millions of travelers to effortlessly discover and book the most affordable tickets across various carriers and journey options, all through our highly-rated mobile app, website, and B2B partner interfaces.

Join Us on Our Journey

As the leading downloaded rail app in Europe, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we partner with over 270 rail and coach companies across more than 40 countries. Our vision is to create an environment where travel is straightforward, seamless, eco-friendly, and budget-friendly.

Currently, we are a FTSE 250 company, driven by an exceptional team of over 1,000 professionals from more than 50 nationalities, with offices in London, Paris, Barcelona, Milan, Edinburgh, and Madrid. With a steadfast commitment to growth in the UK and Europe, now is the ideal time to embark on this exciting journey with us.

Service Delivery at Trainline Partner Solutions (TPS)

Trainline Partner Solutions serves as our B2B division. The Distribution sector within TPS collaborates with rail carriers to present their inventories via APIs and online tools to regional and global Travel Management Companies and Online Booking Tools, thereby facilitating business travel.

To learn more, visit our careers page.

Your Role as a Technical Account Manager at Trainline...

In your capacity as a member of the Service Delivery Technical Account Management (TAM) team, you will engage long-term with a dedicated portfolio of strategic clients, guiding them to achieve their objectives through TPS solutions. By championing customer success, you will also contribute to the growth and utilization of TPS services.

About Trainline

Trainline is a leading digital rail and coach travel platform, committed to promoting sustainable travel solutions. We connect travelers with the best ticket options and strive to make travel simple and accessible for all.

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