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Technical Account Manager, German Speaking

StripeBerlin
On-site Full-time

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Qualifications

Who You AreWe are seeking an enthusiastic professional who meets the minimum qualifications outlined below. If you possess these qualifications, we encourage you to apply. Preferred qualifications are advantageous, but not mandatory. Minimum RequirementsAt least 3 years of experience in a client-facing role at the enterprise level. Strong product acumen and a passion for tackling complex user-related challenges. Excellent written and verbal communication skills in both German and English. Proven track record of fostering and maintaining client relationships. Ability to understand technical concepts and communicate them effectively to diverse audiences.

About the job

Who We Are

About Stripe

Stripe is revolutionizing the financial infrastructure landscape, empowering businesses of all sizes, from Fortune 500 companies to passionate startups, to effortlessly manage payments, drive revenue growth, and unlock new opportunities. With a mission to enhance the GDP of the internet, we are on a journey to make the global economy accessible to everyone, providing you with an unparalleled opportunity to engage in impactful work that shapes the future.

About the Team

As a Technical Account Manager, you will collaborate across various teams to support Stripe’s largest and most intricate clients. By building trusted partnerships, we deliver tailored, strategic guidance and proactively identify growth opportunities, enabling businesses to enhance customer value, streamline technical operations, and accelerate their global expansion with Stripe.

Your Responsibilities

Key Duties

  • Deliver a Gold Standard Experience to key stakeholders within your assigned accounts.
  • Collaborate with the Operations team to equip users with resources and insights, contributing to a cohesive Gold Standard Experience across all user interactions.
  • Develop long-lasting relationships that foster loyalty to Stripe and its products.
  • Work cross-functionally with both internal teams and client organizations to implement operational solutions addressing challenges like fraud/disputes, declines, product adoption, and global expansion.
  • Partner closely with Customer Success and other user-facing teams to enhance support for Stripe users.
  • Lead client meetings, both in-person and via video conferencing.
  • Contribute to the ongoing design and improvement of our support offerings.
  • Create user-facing content that provides long-term solutions.

About Stripe

Stripe is at the forefront of financial technology, providing a powerful platform for businesses worldwide. Our mission is to make economic opportunities accessible for everyone, and we work diligently to enhance the way businesses interact with the financial landscape. Join us to be part of a team that values innovation, collaboration, and making a meaningful impact on the global economy.

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