Technical Account Manager - LATAM

dLocalMontevideo (Hybrid)

Hybrid Full-time

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Qualifications

Bachelor’s degree in a relevant field or equivalent experience.3+ years of experience in account management or client-facing technical roles. Strong understanding of payment processing systems and technologies. Excellent problem-solving skills and the ability to work independently. Exceptional communication and interpersonal skills, with fluency in English and Spanish. Proficient in project management tools and CRM software. A customer-centric mindset with a passion for helping clients succeed.

About the job

Why Join dLocal?

At dLocal, we empower leading global companies to collect payments seamlessly across 40 emerging markets. Our trusted solutions help renowned brands enhance conversion rates and facilitate effortless payment expansion. As both a payment processor and a merchant of record, we enable our partners to penetrate the world's fastest-growing markets.

By becoming part of our dynamic team, you'll collaborate with over 1,000 colleagues from more than 30 different nationalities, all while building an international career that influences millions of lives daily. We are innovators who embrace challenges, prioritize customer satisfaction, and if this resonates with you, we believe you will excel with us.

What is the Opportunity?

We are in search of a Technical Account Manager who will oversee all technical dimensions of our client relationships. As the primary point of contact for prospective merchants, you will guide them towards optimal solutions tailored to their unique requirements. Your daily collaboration with our Sales, Account Management, Product, and Development teams will ensure a merchant-centric focus.

About dLocal

About dLocaldLocal is a pioneering payment solutions provider that facilitates cross-border transactions for some of the world’s largest brands. Our innovative technology and local expertise allow businesses to thrive in diverse markets by simplifying the complexities of payment processes. Join us to be part of a forward-thinking organization that values teamwork, creativity, and a commitment to excellence.

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Senior Product Manager - Refunds & Chargebacks

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Why Join dLocal?At dLocal, we empower some of the world's largest companies to effortlessly collect payments across 40 countries in emerging markets. Our innovative approach helps global brands enhance conversion rates while simplifying their payment expansion strategies. As both a payment processor and a merchant of record, we facilitate our clients' access to the world's fastest-growing emerging markets.When you join our dynamic global team, you become part of a family of over 1,000 professionals from more than 30 nationalities. Your role will have a meaningful impact on millions of daily transactions, and you’ll find yourself in a culture of builders who embrace challenges and prioritize customer satisfaction. If you resonate with our values, you’ll thrive here at dLocal.We are on the lookout for a Senior Product Manager for Refunds & Chargebacks who will take charge of optimizing our post-transaction experience across various markets.Your mission includes:Crafting a best-in-class refund and chargeback experience for both buyers and merchants while enhancing user experience, transparency, and speed. Reducing operational overhead in the refunds and chargebacks domain through automation, standardization, and effective internal tools. Maximizing the chargeback win rate by leveraging data, processes, and technology to safeguard our merchants and dLocal.Integrating AI into every aspect of our operations, from decision-making and triage to agent assistance and insights.

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Technical Account Manager - LATAM

dLocal

Hybrid|Hybrid|Montevideo (Hybrid)

Why Join dLocal?At dLocal, we empower leading global companies to collect payments seamlessly across 40 emerging markets. Our trusted solutions help renowned brands enhance conversion rates and facilitate effortless payment expansion. As both a payment processor and a merchant of record, we enable our partners to penetrate the world's fastest-growing markets.By becoming part of our dynamic team, you'll collaborate with over 1,000 colleagues from more than 30 different nationalities, all while building an international career that influences millions of lives daily. We are innovators who embrace challenges, prioritize customer satisfaction, and if this resonates with you, we believe you will excel with us.What is the Opportunity?We are in search of a Technical Account Manager who will oversee all technical dimensions of our client relationships. As the primary point of contact for prospective merchants, you will guide them towards optimal solutions tailored to their unique requirements. Your daily collaboration with our Sales, Account Management, Product, and Development teams will ensure a merchant-centric focus.

Nov 26, 2024

Apply

Health, Safety, and Environment (HSE) Manager for Data Center Construction Projects

Turner Townsend

Full-time|On-site|Montevideo

We are seeking an experienced Health, Safety, and Environment (HSE) Manager to oversee our data center construction projects. The ideal candidate will ensure compliance with health and safety regulations, implement effective safety programs, and foster a culture of safety within our teams. You will be responsible for conducting risk assessments, delivering safety training, and collaborating with project managers to maintain a safe working environment.

Feb 16, 2026

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Talent Pool - Customer Success Manager

dLocal

Hybrid|Hybrid|Montevideo (Hybrid)

Why Choose dLocal?At dLocal, we empower some of the largest global brands to seamlessly collect payments across 40 emerging markets. Our innovative platform boosts conversion rates and simplifies payment expansion, enabling merchants to tap into the world’s fastest-growing economies. As both a payments processor and a merchant of record, we provide crucial support for businesses looking to make an impact.By joining our dynamic team, you will collaborate with over 1,000 professionals from 30+ nationalities, cultivating an international career that positively influences millions of lives daily. We are builders who embrace challenges, prioritize customer satisfaction, and thrive in teamwork-focused environments. If this resonates with you, you will excel at dLocal.What Awaits You?As a Customer Success Manager, you will be instrumental in establishing and nurturing robust relationships with our diverse clientele. You will act as a trusted advisor, providing guidance, support, and insights to maximize the value they derive from our solutions.If you are a proactive, analytical professional passionate about enhancing customer success in a vibrant, collaborative setting, we invite you to express your interest!This Talent Pool is your opportunity to indicate your interest in joining the Customer Success Team at dLocal as a Customer Success Manager. We will reach out to you when a suitable position becomes available!

Apr 23, 2025

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Technical Account Manager - LATAM

Qualifications

About the job

About dLocal

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