Technical Account Specialist - Customer Support

As a Technical Field Specialist at tsmg, you will play a crucial role under the guidance of the Field Operations Manager, closely collaborating with the Operations Lead. This position involves providing direct technical assistance in the development, preparation, execution, and post-processing of field data collection experiments and pilots.You will be the in-field coordinator for these initiatives, actively participating in data collection while overseeing less technical field operators to ensure operations align with the requirements set forth by the Field Operations Manager, Operations Lead, and Client Program Managers and Engineers.This position presents an exciting opportunity to contribute to groundbreaking projects at a leading technology firm.

Role overview The Field Support Specialist at SPS North America is based in Seattle, Washington. This role acts as the main point of contact for clients, addressing technical support needs and focusing on building and maintaining strong customer relationships. Key responsibilities Troubleshoot technical issues for clients on-site Lead training sessions at client locations Collaborate with internal teams to enhance service delivery Support customer satisfaction through direct communication and effective problem-solving

SPS North America seeks a Field Support Specialist based in Seattle, Washington. The position centers on hands-on support for clients, with a strong emphasis on technical troubleshooting and direct, on-site assistance. Building trust through clear communication and reliable problem-solving is key in this role. Main responsibilities Identify and resolve technical issues for clients, both remotely and in person Provide on-site assistance when required to address client needs Communicate solutions and updates to clients in a clear, professional manner Focus on delivering a positive experience for every customer through effective support Role focus This role requires practical troubleshooting skills and a commitment to customer satisfaction. Success depends on the ability to listen, respond promptly, and ensure clients feel supported throughout the process.

Position Summary:We are looking for an enthusiastic and driven Technical Sales and Field Service Engineer to join our dynamic sales team. This role will focus on expanding relationships with current clients while also identifying and developing new business opportunities. The ideal candidate will possess a strong aptitude for applications engineering, provide excellent sales support, and handle field service tasks. A successful Sales Engineer will thrive in a results-oriented, fast-paced environment.This position offers extensive formal training and mentorship to help you develop a deep understanding of CaptiveAire's product offerings, marketing strategies, application engineering protocols, and effective business development techniques.

The Field Property Adjuster Specialist role at Distro centers on handling complex property insurance claims throughout the Seattle area. This position involves investigating incidents, evaluating losses, and negotiating settlements while meeting regulatory standards. What you will do Investigate and assess property insurance claims, including on-site inspections using a company-provided vehicle. Confirm policy coverage and analyze details to determine liability exposure. Negotiate fair settlements with policyholders and other parties. Use virtual tools to conduct inspections and manage claims efficiently. Support clients during significant events with empathy and professionalism. Travel outside the local territory as needed to address claims in other regions. Requirements Experience managing property insurance claims in the field. Ability to interpret policy coverage and identify liability issues. Strong negotiation and communication skills. Comfort working with technology for virtual inspections and claims management. Willingness to travel within and occasionally outside the Seattle area.

Role Overview SPS North America is hiring a Field Support Specialist (also referred to as Office Support Specialist) in Seattle, Washington. This position reports to Client Services Leadership and is central to maintaining our service standards. The role covers a range of responsibilities, from managing shipping and print projects to being the welcoming presence at the front desk. Key Responsibilities Front Desk and Guest Services Welcome guests and clients, delivering a high-quality concierge experience. Oversee lobby operations, including security protocols and global call routing. Logistics and Mail Handling Coordinate all inbound and outbound shipments. Follow both manual and electronic chain-of-custody processes for priority packages. Production and Reprographics Operate Multi-Functional Devices (MFD) for printing, binding (GBC, Velo, Coil), and digital scanning tasks. Keep all equipment in top condition through proactive maintenance and toner management. Office and Facility Upkeep Keep conference rooms, pantries, and common areas ready for use at all times. Manage inventory and ensure supplies remain stocked.

Join Konecranes as a Field Sales Technical Associate in the vibrant Seattle/Spokane area. This is an exciting opportunity to engage with customers, providing technical solutions and building lasting relationships. Be a part of a team dedicated to innovation and excellence in the material handling industry.

Axon Enterprise, Inc. is hiring a Technical Field Deployment Engineer to support 911 systems. This remote position is based in Seattle, Washington. The role centers on helping public safety agencies deploy and integrate advanced emergency response technology. Key responsibilities Collaborate with internal teams and clients to deliver and implement 911 solutions Troubleshoot technical issues in the field to maintain system reliability Train and support clients using Axon's emergency response products Monitor and ensure the reliable operation of deployed systems in real-world settings Remote work This role is fully remote, with a home base in Seattle, Washington.

Gavin de Becker & Associates seeks a Field Executive Protection Specialist based in Seattle, WA. The team values applicants from all backgrounds and places a special emphasis on encouraging women to apply. This position focuses on delivering personal protection services in diverse environments, always prioritizing client safety and peace of mind. Key Responsibilities Assess risks for clients and their surroundings Create and carry out security plans tailored to individual client needs Apply protective measures to safeguard clients Work closely with colleagues to uphold strong professionalism and service quality Who Thrives Here This role suits those who are committed to security and the well-being of others. Women are strongly encouraged to apply and help shape the team’s approach to protection.

Join our dynamic team as a Field Service Support Engineer II at Intuitive Surgical, a leader in minimally invasive robotic-assisted surgery. In this role, you will provide exceptional technical support and guidance to our customers, ensuring the optimal performance of our innovative surgical systems.You will be responsible for diagnosing and resolving complex technical issues, collaborating with cross-functional teams to enhance our service delivery. Your expertise will contribute to our mission of improving patient outcomes and advancing the field of robotic surgery.

Join our dynamic team at brinc as a Technical Support Specialist. In this pivotal role, you will be the first line of support for our customers, ensuring they have the best experience with our products. Your responsibilities will include troubleshooting technical issues, providing detailed product information, and guiding customers through complex situations with patience and expertise.We are looking for someone who possesses a passion for technology, exceptional communication skills, and a desire to help others. If you enjoy problem-solving and thrive in a fast-paced environment, this is the perfect opportunity for you!

About UsFounded in 2013 and headquartered in New York, Service Measure (SM) is a leading field data collection firm that thrives on tackling challenges where automation falls short. Our dedicated teams operate across Europe and North America, specializing in the meticulous collection of data through counting features, capturing images, recording videos, and detailing surroundings to empower informed decision-making.Project OverviewWe aim to enhance a popular mapping service by conducting comprehensive field surveys at various public transport stations.Role ResponsibilitiesAs a Field Surveyor, you will be assigned specific stations to survey on designated days. Your primary tasks will involve utilizing a mobile device to gather station attributes and chart pathways from the entrance to the platforms. Attention to detail and proficiency with technology are essential for this role.Project DurationThis is an ongoing project, and we are eager to welcome a new member to our team.Work ScheduleThe work schedule is Monday through Friday, totaling 40 hours per week.

Join oumi as the Director of Field Engineering, where you will lead a dynamic team focused on delivering innovative engineering solutions. In this pivotal role, you will be responsible for overseeing field operations, ensuring project success, and driving technical excellence.Your leadership will help shape the future of our engineering practices, fostering an environment of collaboration and continuous improvement. You will work closely with cross-functional teams to align engineering strategies with business objectives.

Join WatchGuard Technologies as a Senior Field Marketing Manager, where you'll lead innovative marketing strategies across North America. In this pivotal role, you will collaborate with cross-functional teams to drive demand generation, enhance brand awareness, and support sales initiatives through targeted campaigns.Your expertise will be vital in developing and executing integrated marketing plans that resonate with our audience and contribute to our overall business objectives. If you're passionate about technology and have a proven track record in field marketing, we want to hear from you!

Join Our Team as a Field Surveyor in Public TransportAt Service Measure, we specialize in field data collection, providing insights where automation falls short. Founded in 2013 and headquartered in New York, our dedicated teams are equipped to gather crucial data across North America and Europe. We meticulously count features, capture images, record videos, and document speech to empower our clients with informed decision-making.Project ObjectiveWe are on a mission to enhance a popular mapping service by conducting thorough field surveys of public transport stations.Your RoleAs a Field Surveyor, you will be assigned specific public transport stations each day to collect vital data. Utilizing a mobile device, you will gather attributes from the stations and map pathways from entrances to platforms. We are seeking detail-oriented individuals who are comfortable with technology and have a passion for improving public transport accessibility.Project DurationThis is an ongoing project, and we are eager to welcome a new team member to our dynamic group.Work ScheduleYou will work Monday to Friday, committing to 8 hours a day, totaling 40 hours a week.

Join our dynamic team at Prosidian Consulting as an FSM Utilization Specialist in Seattle, WA. In this role, you will leverage your expertise to optimize the utilization of our Field Service Management (FSM) solutions. You will collaborate with various teams to enhance operational efficiency and improve client satisfaction.

Quadient seeks a Field Service Technician I based in Seattle. This entry-level position supports clients by installing, maintaining, and repairing Quadient's mailing and shipping equipment. The main goal is to keep client systems operating reliably and to deliver dependable service. Key Responsibilities Install mailing and shipping equipment at customer locations Carry out routine maintenance to ensure equipment remains in good working order Troubleshoot and repair technical problems as they come up Interact directly with clients to answer questions and support their needs Requirements Comfort with technical tasks and an eagerness to learn new systems Clear communication skills and a focus on customer service Strong attention to detail during installations and repairs

BRINC develops technology for public safety agencies, including advanced drones, rugged communication devices, and 911 response networks that deliver real-time visuals to emergency teams. With over 600 agencies relying on its solutions, BRINC supports first responders nationwide from its Seattle, WA location. Role overview The IT Support Specialist will establish and lead the IT Help Desk for BRINC’s engineering and manufacturing teams in Seattle. This position focuses on building IT processes from the ground up, shaping standards that will scale as the company grows. The specialist will implement an endpoint management platform, develop device images for macOS, Windows, and Linux, and provide support for devices on the manufacturing floor. Collaboration with the Security Engineer and HR is key to ensuring a smooth onboarding and offboarding experience for staff, as well as managing the full device lifecycle. What you will do Deploy and manage identity, access, and device management for macOS, Windows, and Linux systems, unifying device management, directory services, and patch management. Create and maintain standard operating system images for Windows, macOS, and Ubuntu Linux workstations. Set up software update policies, manage patching, and roll out Endpoint Detection and Response (EDR) solutions across all platforms. Establish application allowlisting and blocklisting, and manage software licensing. Administer the Service Management Help Desk, including building SLA schemes, defining request types, and setting routing rules for onboarding, offboarding, hardware, and access needs. Provide Tier 1 and Tier 2 support for hardware, operating system, and software issues for engineering, manufacturing, and corporate teams. Develop a self-service knowledge base to address common technical questions and issues. Manage virtual helpdesk support for remote staff. Oversee the full device provisioning process: imaging, software installation, account setup, and timely delivery to users.

Transforming the Future of Living.At Blueground, we envision a world where stability in living arrangements empowers individuals to explore and thrive. Our mission is to create the premier platform for modern living.With over 350 million people relocating annually between cities, the demand for adaptable housing solutions has never been greater. Blueground is at the forefront of this transformation.Boasting a portfolio of more than 40,000 residences worldwide, available for stays ranging from a few days to a year or longer, we are just beginning our journey. Our trajectory is one of rapid growth, set to revolutionize the concept of home with cutting-edge technology, operational excellence, and a dedicated team that executes with agility and precision.Our values are embedded in five core principles: Guests First – Every choice is guided by our commitment to guest experience. Move Fast – We prioritize speed, momentum, and proactive action. Dive In – We believe the magic lies in the details, and we engage deeply. Embrace Change – We view change as a catalyst for growth. Keep It Honest – Transparency fosters progress and enhances relationships. If you’re eager to contribute to an innovative environment and redefine how the world lives, we’d love to connect with you.The RoleWe are seeking a meticulous Field Operations Associate to join our dynamic Seattle team. In this pivotal role, you will be the heartbeat of our operations—preparing properties, resolving on-site challenges, and ensuring our apartments are consistently guest-ready.From conducting move-in inspections to troubleshooting WiFi issues and assembling furniture, your contributions will be vital in upholding Blueground’s exceptional standards and delivering a seamless guest experience.Your Responsibilities Unit Preparation & Maintenance: Collaborate with Operations Managers to ensure apartments are fully furnished, stocked, and ready for new guests, addressing everything from minor repairs to last-minute preparations. On-Site Support: Act as Blueground’s on-the-ground resource, swiftly addressing issues like guest lockouts, cosmetic repairs, and technical troubleshooting. Inspections & Quality Assurance: Conduct thorough pre-check-in and post-check-out inspections using a mobile checklist to guarantee that every home meets our high standards. Walkthroughs & Quality Assurance: Execute detailed property walkthroughs to confirm that furnishings, décor, and presentation align with our brand. Ad Hoc Projects: Assist with various local operations initiatives, including key inventory management, organizing storage units, and capturing check-in videos for guests. Team Coordination: Serve as the liaison between field operations, leadership, and the Customer Experience team, ensuring tight communication and prompt responses.