Technical Business Analyst (Documents)

About Acturis Acturis is a Software-as-a-Service provider specializing in general insurance solutions. Founded in 2000, Acturis serves more than 95,000 users in over 40 countries. The platform supports transactions exceeding £10bn each year. Since opening the Victoria, BC office in 2019, Acturis has continued to expand its presence in Canada. Why Join Acturis Canada? Work alongside a skilled, supportive team. Learn how innovation and technology shape new business models, guided by leadership with experience at McKinsey. Access structured training and mentorship from experienced colleagues. Receive quarterly feedback to support ongoing professional growth. Take ownership of projects as readiness and experience grow. Earn a competitive salary with annual reviews based on performance. Participate in annual bonus and share incentive programs, linked to performance and seniority. Start with 20 days of vacation, increasing to 25 days with tenure. Work remotely up to three days per week after probation. During probation, work full-time in the Victoria office. Role Overview: Senior Technical Business Analyst This role offers clear goals, regular feedback, and a defined career path focused on both personal and professional development. Location: Victoria, British Columbia, Canada (hybrid: 2 days in office, 3 days remote after probation) Salary: $70,000 to $80,000 per year, depending on experience. What to Expect in Your First Three Months Work closely with the Products team and collaborate with insurers, primarily in Western Canada, to improve Personal Lines products. Help clients navigate and make the most of the customizable Acturis System.

Role overview Qantas Airways Limited is looking for a Business Analyst based in Melbourne. The position centers on examining business operations and providing insights that support performance improvements. The Business Analyst partners with teams throughout the company to understand their needs, create reports, and inform important decisions. Key responsibilities Analyze business operations to spot trends and highlight opportunities for improvement Work closely with various teams to gather and clarify requirements Develop and deliver reports that present findings clearly for decision-makers Offer strategic insights aimed at improving efficiency and business results Who will thrive in this role This role fits someone who enjoys working with data and aims to make a clear impact on how the business operates.

THE ROLEJoin our rapidly growing team at FreshWorks Studio in Victoria as a talented Business Analyst. In this pivotal role, you will create and document precise requirements, including use cases, user stories, process models, and software requirement specifications. Your responsibilities will include generating interface designs, prototypes, data flow diagrams, and comprehensive system models.As a Business Analyst, you will lead the requirement-gathering process and collaborate closely with clients to refine their ideas and address their business challenges. You will facilitate meetings and workshops to extract both functional and technical requirements, transforming these insights into clear project specifications.Your expertise will be crucial in shaping our technology roadmap, identifying viable solutions, and discussing any technical constraints with our clients. You will also work closely with our development and IT teams to ensure that all business, technical, and hardware needs are met.

About Red Energy Red Energy supplies electricity to more than 1.5 million customers across Australia. As part of Snowy Hydro, the company is fully Australian-owned and operates with a strong focus on customer service. Red Energy has earned 14 consecutive Canstar Blue Awards for best overall customer satisfaction among electricity providers in Victoria. Role Overview The Project Business Analyst - Finance will join the Technology and Development team on a 12-month fixed-term contract. This role supports a major business initiative focused on financial reporting for Red Energy's new Core Retail Platform (CRP). What You Will Do Design, develop, and implement financial reporting requirements for the CRP project Act as a key liaison between Finance and Technology Implementation teams Ensure financial data and reporting processes are reliable and ready for future analysis Work Location and Arrangement This position is based at the historic Bryant & May Building in Cremorne, Richmond, Victoria. The role follows a hybrid model: three days in the office, two days remote each week.

About the Role Valsoft Corporation is hiring an IT Business Analyst in Pakenham, Victoria. This position focuses on supporting technology projects and improving business processes. The analyst works closely with stakeholders to collect requirements, review workflows, and help ensure IT solutions support company objectives. What You Will Do Work with stakeholders to understand and document business needs Analyze existing processes and identify areas for improvement Help align IT solutions with organizational goals Support technology initiatives from planning through implementation Location This role is based in Pakenham, Victoria, Australia.

About Red Energy Red Energy serves over 1 million customers across Australia, with a strong focus on customer service. Backed by Snowy Hydro and fully Australian-owned, Red Energy has earned 14 consecutive Canstar Blue Awards for best overall service among Victorian electricity providers. Role Overview The Corporate Development team is looking for a Business Analyst - Data & Reporting for a 12-month fixed-term contract. This position will support the Core Retail Platform transformation project, a key initiative in Australia’s evolving energy market. Location and Flexibility This role is based at the Bryant & May Building in Cremorne, Richmond, Victoria. The team works on a hybrid schedule: three days in the office and two days remote each week. What You Will Do Support the implementation of the Core Retail Platform transformation project Map and improve business processes, with a focus on enhancing data capabilities Work closely with stakeholders to understand their priorities and align them with commercial objectives Assess and document information flows within the organization to help establish future capabilities Apply your understanding of data models and data architecture to support complex, data-driven projects Ensure data integrity and reliability across reporting and analytics initiatives Adapt quickly to shifting priorities in a changing business environment What We’re Looking For Strong technical expertise in data and reporting, with hands-on experience in data models and architecture Proven track record delivering projects focused on data and reporting Excellent interpersonal and stakeholder engagement skills Solid business process knowledge Ability to work proactively, remain calm under pressure, and make informed decisions Comfort working in a setting where priorities and requirements may shift frequently

Join the Humecity Council as a Business Analyst, where your analytical skills will drive our Digital Transformation Program to new heights. In this role, you will collaborate with cross-functional teams to identify business needs and translate those into actionable insights that will help shape the future of our digital initiatives.Your expertise will enhance decision-making processes and contribute to the successful implementation of projects that impact the community. If you are passionate about leveraging data to improve operations and have a knack for problem-solving, we want to hear from you!

Greetings! We are Fever, a pioneering technology platform dedicated to culture and live entertainment.Our mission is to democratize access to culture and entertainment. With our innovative proprietary technology and data-driven strategies, we are transforming the way individuals interact with live entertainment. Each month, our platform captivates over 300 million users across more than 40 countries, inspiring unforgettable experiences while empowering event creators with our technology and insights to expand their reach, innovate, and enhance their offerings.Our achievements? Collaborating with renowned industry leaders such as Netflix, F.C. Barcelona, and Primavera Sound, delivering internationally recognized experiences, and receiving backing from several top global investors! Impressive, isn't it? To fulfill our mission, we seek passionate individuals with a proactive mindset, ready to shape the future of entertainment!Excited to join us in this journey?Now, let's delve into the specifics of this role and your contributions towards Fever's mission.About the Role:In this position, you will spearhead Fever’s expansion into key Asia-Pacific (APAC) markets, focusing on driving growth and marketing with our partner portfolio. You will manage high-impact projects as part of our APAC growth team, scaling our business model throughout the region.You will be responsible for:Market Growth: Propel Fever’s business plan in vital Asia-Pacific (APAC) expansion zones by cultivating key partnerships, conducting market sizing analysis, prioritizing product initiatives, refining pricing strategies, and developing revenue growth plans.Data-Driven Strategy: Guide our largest strategic marketing partners on growth opportunities and best practices by leveraging Fever’s proprietary data alongside marketing and ticketing technology.Strategic Impact: Define and implement growth strategies that enhance key business metrics, providing the analytical backbone for high-impact projects to transform data into an actionable end-to-end strategy.Operational Leadership: Assist in creating and managing new business streams and workflows that elevate performance across various departments within the company.Cross-Border Collaboration: Engage with a large international team (spanning over 40 countries), working collaboratively to execute growth initiatives.

Role overview The Technical Writer at Kaluza in Melbourne plays a key part in how technical information is communicated within the company and to customers. This position focuses on making complex subjects easier to understand and more accessible for different audiences. What you will do Collaborate with engineers and product managers to collect technical details and requirements Develop and update user manuals, API documentation, and training materials Convert technical concepts into straightforward, concise language suitable for various readers Enhance documentation to support both internal development teams and external users

About Acturis CanadaActuris is a premier Software-as-a-Service provider specializing in general insurance. Established in 2000, we have witnessed remarkable growth over the past two decades. Currently, over 95,000 users across more than 40 countries leverage Acturis solutions to enhance their businesses. Our platform facilitates over $17 billion in transactions annually, and we work collaboratively with brokers, insurers, and Managing General Agents (MGAs) to shape today's insurance market. In 2019, we expanded our operations to Canada, paving the way for exciting growth opportunities in this new market. Our headquarters is located in vibrant Victoria, BC.At Acturis, we strongly believe in investing in talent recruitment, development, and promotion. Joining our team means:Collaborating with a skilled, motivated, and friendly group of colleagues who share your visionLearning to merge innovation with technology to forge new business models under the guidance of a management team comprised of former McKinsey partnersReceiving comprehensive support and encouragement to advance your skills through structured training and mentorship from experienced peersEnjoying regular, constructive performance feedback every quarter, empowering you to continuously improve—this level of support is quite rare!Taking on meaningful responsibilities for your own projects as soon as you are readyWhy Join The Acturis Team?Conveniently located just a 15-minute walk from downtown Victoria, our office features a patio and quick access to fitness facilities to promote your physical healthAttractive salary package, along with annual performance-based evaluations20 paid vacation days each yearComprehensive employer-paid benefits after three months of employmentEligibility for annual bonuses and participation in company share incentive programs based on performance and seniorityFlexible hybrid work model: work from home up to 3 days a week post-probation, with full-time office presence required during initial onboardingThe PositionAs a Technical Support Analyst, your role will be pivotal in supporting Acturis's expansion into a new business sector. You will be provided with structured objectives, regular feedback, and an annual performance appraisal. Furthermore, you will navigate a clearly defined career trajectory that acknowledges personal growth and development.

Join our dynamic team at System Canada Technologies as a Senior Business Analyst. In this pivotal role, you will leverage your analytical skills to drive strategic initiatives and enhance business processes. Collaborate with cross-functional teams to identify opportunities for improvement and implement effective solutions that align with our organizational goals.

Join our talent pipeline as we seek exceptional Product Owners and Business Analysts! At Kogan.com, we may not have immediate openings, but we are continuously eager to connect with skilled professionals for future opportunities.As a trailblazer in Australian eCommerce, Kogan.com is committed to harnessing technology to provide personalized, innovative, and rapid customer experiences. We prioritize practical solutions, scalable architecture, and exceptional quality, while fostering an environment where our team is empowered to drive change, voice their ideas, and enhance each other's capabilities.We are searching for passionate Business Analysts and Product professionals who are dedicated to simplifying and enriching the online shopping experience for millions of customers.In this role, you will work closely with engineers, designers, and business stakeholders to transform concepts into impactful features. By analyzing data and customer insights, you will guide decision-making, prioritize initiatives, and contribute to shaping our product roadmap. This is an exciting opportunity to experiment, learn, and continually enhance our product development processes.We value individuals who are proactive, strategic thinkers and can effectively balance business objectives with user experience.

About Us:At Red Energy, we pride ourselves on delivering exceptional customer service to over 1 million customers nationwide. As a wholly Australian owned company under the Snowy Hydro umbrella, our commitment to our customers is unwavering. Our team’s dedication has earned us 13 consecutive Canstar Blue Awards for best customer satisfaction among electricity providers in Victoria. Ready for a career transformation? Join our award-winning team!About the Role:An exciting opportunity awaits for a Business Analyst to become part of our expanding Technology and Development team on a 12-month fixed-term contract. You will possess not only technical proficiency but also exceptional interpersonal skills and a deep understanding of business processes. As a proactive self-starter, you thrive under pressure and maintain composure while interpreting stakeholder priorities, aligning them with commercial objectives to drive business success. Your role will include providing a stellar stakeholder experience while making informed decisions that benefit the organization.You have a solid background in Information Technology, with expertise in navigating competitive market dynamics. Your responsibilities will include gathering business requirements, drafting functional specifications for system enhancements, and collaborating closely with various departments.This position is based in the iconic Bryant & May Building in Cremorne, Melbourne, with flexible work arrangements including 3 days in the office and 2 days remote.

As a Business Insights Analyst at Bellroy, you will play a pivotal role in shaping our strategic direction by providing data-driven insights. You will work collaboratively with cross-functional teams to analyze trends and inform decision-making that drives performance and growth.

About Acturis Acturis is a Software-as-a-Service (SaaS) provider focused on general insurance solutions. Founded in 2000, Acturis supports over 95,000 users in more than 40 countries and handles over $17 billion in transactions each year. The company works closely with brokers, insurers, and managing general agents (MGAs) to modernize the insurance industry. Acturis began its Canadian operations in 2019, with its main office in Victoria, British Columbia. What to Expect at Acturis Work alongside a skilled and supportive team. Learn how technology and innovation drive new business models, guided by experienced leaders. Receive thorough training and mentorship from industry professionals. Get regular feedback and encouragement each quarter to support your growth. Take responsibility for projects as soon as you are ready. Why Join Acturis? Central Victoria location, a short walk from downtown. The office includes a patio and is close to fitness facilities. Competitive salary with annual performance reviews. 20 paid vacation days per year. 100% employer-paid benefits after three months of employment. Eligibility for annual bonus and company share incentive plans, depending on performance and job level. Hybrid work model: after probation, work from home up to three days a week. The probation period requires full-time presence in the Victoria office. About the Role: Bilingual Technical Support Analyst - French Speaking The Technical Support Analyst (French Speaking) will help Acturis grow into new markets, with a focus on serving the French Canadian sector. This position is key to supporting the company’s expansion in Canada.

Join one of London's leading SaaS scale-ups and make a meaningful impact:At PredictX, we view AI and data analytics not as trends, but as core to our mission. With over a decade of experience in AI and machine learning, we integrate these technologies into every aspect of our product.As a premier provider of enterprise SaaS solutions, we are changing how the world's largest organizations, including three FAANGs, approach critical decision-making through our innovative AI technology and predictive analytics. Step into the AI Revolution with PredictX!Are you eager to transform Travel & Expense management?In your role as our Business Intelligence Analyst for Travel & Expense, you will spearhead the optimization of our global T&E initiatives. You will be critical in onboarding clients to the PredictX platform while ensuring their ongoing success through your technical expertise. Ideal Candidate ProfileThis position is perfect for a detail-oriented, inquisitive, and analytical individual. If you enjoy working with data, identifying trends, and maintaining data integrity, you will thrive here. A knack for technology and a desire to learn are essential, alongside strong collaboration and communication skills. Handling sensitive financial data with integrity and discretion is a must, as is a proactive and self-driven approach in our dynamic, innovative atmosphere. Why Choose PredictX?Innovation is Our Core: We allocate 50% of our revenue towards R&D, fostering advancements in business intelligence that empower our clients.Leading the Charge: Assist us in creating insightful reports and dashboards that highlight unseen trends and enhance cost efficiency.

Feverup seeks a Growth Strategy Analyst in Melbourne to help guide business decisions through data-driven insights. This role centers on examining business data, spotting trends, and working closely with colleagues from multiple departments to shape strategies that drive growth. Key responsibilities Analyze a variety of data sets to identify business opportunities and challenges Create recommendations to support new growth initiatives Work with teams across different functions to help develop and refine company strategies Location This position is based in Melbourne.

LivePerson’s Engage Australia division specializes in Contact Centre technology and operations. Since 2009, the team has supported organizations across Australia, helping them deliver consistent customer experiences. Engage Australia combines local expertise with end-to-end solutions, from initial design through to 24/7 technical support, for CCaaS clients. The group is known for translating complex business needs into practical technical solutions for some of the country’s most recognized brands. Role Overview The Service Desk Analyst serves as the main contact point for enterprise clients. This role focuses on delivering strong customer service by quickly diagnosing technical incidents and managing their resolution. The main objective: minimize client downtime by ensuring every service request is triaged correctly, documented thoroughly, and resolved within agreed SLAs. Each ticket represents a commitment to maintaining the trust of Australia’s leading brands through reliable technical support. Team Structure This position reports to the Senior Manager of Business Operations. Collaboration is key, with regular interaction alongside Technical Engineering teams and Client Service Desks to ensure smooth, effective support. Main Responsibilities Incident Management and Technical Support Act as the first point of contact for Engage customers via phone, email, and portal, performing detailed diagnostics to identify root causes. Oversee the entire ticket lifecycle, from creation and categorization through to resolution, providing proactive updates to clients throughout. Meet strict Service Level Agreements (SLAs), escalating unresolved issues to the appropriate Engage technical teams while maintaining ownership of the customer experience. Take part in a rotating after-hours support roster. Documentation and Knowledge Sharing Create and update technical documentation, internal runbooks, and product guides to support team efficiency. Develop and revise training materials and client-facing product manuals to help users and reduce repeat support requests. Location: Melbourne, Australia

Join our dynamic team as a Manager in the Business & Tax Advisory division, focusing on our China Business Practice. In this role, you will leverage your expertise to provide exceptional advisory services, helping clients navigate the complexities of business operations and tax regulations in China. Your strategic insights will directly contribute to the growth and success of our clients in this vital market.