Technical Customer Service Associate

Join Veeva Systems, a pioneering organization in the life sciences industry, as we revolutionize how therapies reach patients faster. As one of the fastest-growing SaaS companies, we achieved over $2 billion in revenue last fiscal year, showcasing our expansive growth potential.At Veeva, our core values are paramount: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history in 2021 by becoming a public benefit corporation, dedicated to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we offer the flexibility to work from home or in the office, empowering you to thrive in your preferred environment.Be part of our mission to transform the life sciences industry, and make a positive impact on our customers, employees, and communities.Role OverviewWe are seeking passionate customer service professionals who are bilingual in English and Spanish to provide exceptional guidance, advice, and technical support to our users. You will collaborate with the Customer Success team to understand customer success criteria and strengthen our partnerships with clients. If you are dedicated to delivering an outstanding customer experience and are eager to work with cutting-edge software, this is the perfect opportunity for you!

Join our dynamic team as a Bilingual Customer Service Representative, where your language skills will be valued and utilized! We are looking for enthusiastic individuals who possess a passion for helping others and providing top-tier customer service. In this role, you will communicate with customers in both English and Spanish, addressing inquiries, resolving issues, and ensuring customer satisfaction.Key responsibilities include:Engaging with customers through various channels to provide assistance and support.Utilizing your bilingual skills to effectively communicate with a diverse customer base.Maintaining accurate records of customer interactions and transactions.Collaborating with team members to enhance service delivery.

National Vision, Inc. seeks a part-time Bilingual Spanish Sales Associate for its Columbus location. This role focuses on helping customers find the right optical products while providing attentive service in both Spanish and English. Key responsibilities Guide customers as they select optical products and respond to questions about available options Communicate clearly and helpfully in both Spanish and English Contribute to a welcoming, inclusive store environment for all shoppers Requirements Fluency in Spanish and English Strong communication abilities Interest in delivering quality customer service

Role overview Lifted Up Work Company seeks a Customer Service and Technical Support Specialist to join the Learning & Development team in Columbus. The position focuses on helping clients use and benefit from the company’s learning and development platform. What you will do Respond to user questions and resolve issues related to the learning and development platform. Troubleshoot technical problems and walk clients through solutions step by step. Communicate clearly to ensure users feel heard and supported. Contribute to a positive and seamless learning experience for every client. Requirements Strong written and verbal communication skills. Patience and empathy when working with users and addressing their concerns. Previous experience in customer service or technical support roles.

Liniumit, a leading financial services firm, is on the lookout for a dedicated Customer Service Associate to enhance our expanding team in Columbus, OH.JOB SUMMARYIn this pivotal role, you will manage both incoming and outgoing communications related to BayMark Health Services, while adeptly promoting the most suitable treatment options and locations. As the first point of contact for potential patients, their families, and referral sources, you will provide essential information regarding our treatment programs. Your responsibilities include gathering and transferring information, utilizing online forms and databases for data entry, and scheduling services. Our ideal Care Advocate embodies warmth, compassion, and engagement, possessing outstanding listening and communication skills. You will understand the challenges faced by individuals with substance use disorders (SUD) as they contemplate the decision to seek treatment. Your role includes educating prospective patients and their support systems about available treatment options, emphasizing the critical nature of this life-altering decision. Through consultative sales techniques such as active listening, trust-building, and needs assessment, you will motivate patients to pursue treatment and help them secure appointments.

Join the pioneering realm of LG Electronics, where innovation meets technology. As a distinguished global leader, LG Electronics is committed to crafting cutting-edge solutions that enhance everyday life. Our brand ethos, 'Life's Good', reflects our dedication to fostering happiness for everyone. With a legacy spanning over 60 years and a presence in more than 290 locations worldwide, we offer a diverse range of products including Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, 'Jeong-do Management', highlights our adherence to ethical standards and transparent operations, driven by 'Customer-Value Creation' and 'People-Oriented Management'. At LG, we champion creativity, diversity, and integrity, believing in the collective power of an inclusive work environment. Be part of a company that is at the forefront of technological advancement and dedicated to making life better for all. At LG Electronics, we provide a thoughtfully designed employee experience that promotes professional development, prioritizes health and well-being, and fosters a supportive community for your success. We cultivate an environment where colleagues can showcase their talents, concentrate on their work, and generate value. We encourage creative problem-solving and emphasize performance, ensuring equal opportunities for all. Join us for an exciting career journey with tangible rewards for outstanding achievements and industry-leading benefits. Become a part of our dynamic team!

alphabeinsightinc is seeking a Client Service Associate based in Columbus. This role acts as the first point of contact for clients, handling questions and requests with care. The Client Service Associate collaborates closely with other teams to ensure clients receive prompt and accurate support. Key responsibilities Answer client inquiries and provide clear, accurate information Work with internal departments to resolve issues and follow up as needed Guide clients through their interactions with alphabeinsightinc Maintain a professional and approachable manner in every conversation Requirements Strong communication skills Keen attention to detail Positive attitude and a willingness to assist others Comfort working with various teams This position offers the chance to build relationships and directly influence client satisfaction at alphabeinsightinc.

About impact.com:impact.com stands at the forefront of the commerce partnership marketing landscape, revolutionizing how businesses expand by facilitating the discovery, management, and scaling of partnerships throughout the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to achieve performance-driven growth through authentic connections. Our award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—integrate all partner types into a singular platform. As consumers increasingly turn to trusted recommendations, impact.com ensures that brands appear in the most impactful moments. Currently, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, utilize impact.com to manage more than 225,000 partnerships that yield measurable business success.Your Role at impact.com:As the Technical Services Manager, you will spearhead a high-performing team dedicated to supporting clients throughout the complete technical lifecycle, from integration to post-launch optimization and ongoing support. This role demands a hands-on approach, requiring extensive technical knowledge, exceptional people leadership, operational excellence, a commitment to client service, and a strong proactive mindset.You will collaborate closely with Onboarding, Client Success, Product, Engineering, and various cross-functional teams to ensure efficient resolution of technical issues, effective management of escalations, and the identification and implementation of system improvements. You will establish the technical and operational standards for your team while actively engaging in complex client issues, critical integrations, and high-impact initiatives that enhance reliability, scalability, and overall client satisfaction.

Join City Wide as a Bilingual Evening Shift Manager in Cleaning Services! If you possess experience in building maintenance or janitorial services, coupled with strong management skills and excellent communication abilities, this is the perfect opportunity for you!This role requires travel within a localized area and offers a competitive pay rate based on experience and qualifications ($23/hr - $25/hr).The Bilingual Janitorial Compliance Night Manager will play a crucial role in overseeing contract compliance for building maintenance services, while fostering strong relationships with Independent Contractors. The ideal candidate will be adept at reviewing client contracts to ensure all work expectations are met.Key Responsibilities:Conduct evening site visits to verify compliance with account specifications and company policies.Handle inspections, address client grievances, and manage onboarding for new clients to ensure satisfaction.Forge strong partnerships with Independent Contractors through effective communication of client priorities and collaborative problem-solving.Maintain daily communication with the Facility Services Manager regarding urgent matters, including nightly summaries via email or phone.Ensure adherence to client policies, procedures, and proper use of approved cleaning tools and equipment.Perform additional duties as required.At City Wide, we are dedicated to making a positive impact within our community of franchisees, clients, employees, contractors, and vendors. We believe that every individual matters and that success should also include significance!

This position is based at our vibrant location at 1397 West Mound St, Columbus, OH 43223.About PLS:At PLS, which stands for People – Location – Service, we believe in providing our customers with better financial service options. As a premier retail provider of financial services, we prioritize our customers, ensuring they receive the utmost care and attention from our dedicated team. Established in 1997, PLS operates over 200 financial service centers across 12 states, offering convenient and transparent financial products that meet everyday needs. Our commitment to excellence is reflected in the growth and trust we have garnered over the years, led by our Co-Presidents, Bob and Dan Wolfberg.Position Overview:As a Customer Service Representative (CSR), you will be the friendly face of PLS, responsible for delivering exceptional customer service. Your role will involve educating customers about our diverse range of financial products and services, ensuring compliance with all policies and regulations, and maintaining our quality standards.

Alpha Insight Inc. is looking for a Customer Service Assistant based in Columbus. This position centers on helping clients by answering questions, managing support tickets, and resolving concerns to maintain a high level of customer satisfaction. Key Responsibilities Reply to customer inquiries with clear and helpful information Oversee support tickets from initial contact through resolution Collaborate with team members to find solutions that enhance the customer experience What Makes a Strong Candidate Clear and effective communication skills Consistent focus on understanding and meeting customer needs Ability to stay organized and manage multiple requests at once

Join Wing, a pioneering company on a mission to revolutionize the future of work! We are seeking a dynamic Remote Customer Service Representative to provide exceptional support and foster customer relationships. In this role, you will manage customer inquiries through various channels, resolve issues with efficiency, and ensure satisfaction in each interaction. You’ll play a vital part in our goal to build world-class teams for businesses around the globe. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we want to hear from you!

Join our team as a Customer Service Specialist at PLS, where you will be the vital link between our customers and our diverse financial services. Your role will involve providing exceptional service, educating clients about our products, and ensuring compliance with all regulations. As the face of PLS, you will contribute to a welcoming environment while maintaining high operational standards.

Role OverviewAs a pivotal member of our leadership team at Matic, we are in search of a dynamic Customer Service Manager. This individual will oversee a team of customer service representatives and licensed agents, focusing on enhancing operational efficiencies, improving customer retention, and enriching the overall customer experience. You will play a crucial role in shaping policies, procedures, and training initiatives that drive our customer service excellence. Key ResponsibilitiesMentor and cultivate a high-performing team of customer service representatives or licensed agents (P&C or Personal Lines license).Provide ongoing coaching, support, and training to ensure the success of each team member.Meet and exceed departmental objectives on a weekly, monthly, and quarterly basis.Enforce adherence to established processes and procedures among team members.Analyze processes to identify opportunities for improvement and present recommendations to leadership.Manage workforce efficiency to achieve service level benchmarks.Continuously audit processes to identify areas for enhancement.Effectively implement change through a structured change management framework.Address customer escalations with professionalism and efficiency.Collaborate across departments by providing valuable feedback to Sales, Learning and Development, Quality Assurance, Workforce Management, Agency Operations, and Talent Acquisition. QualificationsBachelor's degree is preferred.A minimum of 3 years of experience in a customer service leadership role within a call center environment.At least 3 years of experience in insurance sales, service, or underwriting, with progressively increasing responsibilities preferred.Preferred P&C or Personal Lines licensing.Strong analytical abilities to interpret data and drive impactful changes within the team.Excellent communication skills for effective internal and external interactions.Proven ability to prioritize tasks and thrive under pressure.Detail-oriented, persistent, and patient in approach.This position is based in Columbus, Ohio (100% On-Site), requiring daily attendance at our local office; remote work is not an option.

Join Alpha Insight Inc. as a Customer Service Trainer and play a pivotal role in enhancing our customer service team's skills and performance. In this dynamic position, you will develop and deliver training programs, facilitate workshops, and provide ongoing coaching to ensure our team meets the highest standards of customer service excellence.You will work closely with team members to identify training needs, create engaging training materials, and implement best practices that foster a culture of continuous improvement. If you are passionate about customer service and training, this is an opportunity to make a significant impact!

Join our dynamic team at Collabera as a Customer Service Representative! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will engage with customers to address inquiries, resolve issues, and ensure a positive experience. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you!

About impact.com: impact.com is the premier global platform for commerce partnership marketing, revolutionizing how businesses thrive by facilitating the discovery, management, and growth of partnerships throughout the customer journey. We empower brands to achieve reliable, performance-driven growth through authentic relationships with various partners, including affiliates, influencers, content publishers, brand ambassadors, and customer advocates. Our award-winning solutions—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—integrate all partner types into a cohesive platform. As consumers increasingly depend on trusted recommendations, impact.com positions brands prominently where it counts. Today, over 5,000 leading brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, utilize our platform to manage over 225,000 partnerships that yield measurable business outcomes. Your Role at impact.com: In the capacity of Lead Technical Services Engineer, you will serve as a senior technical expert and mentor, acting as a vital link between clients, Product, and Engineering teams. Your deep understanding of impact.com’s technology will enable you to assist your colleagues in navigating their most intricate challenges. You will be responsible for leading complex integrations for enterprise clients while also acting as the primary escalation point for the team, designing advanced solutions and ensuring that critical issues are resolved effectively. You will collaborate closely with leadership to shape technical best practices, enhance team processes, and drive innovations aimed at improving the platform’s scalability and reliability. We seek a deeply technical expert who is enthusiastic about amplifying their impact by uplifting the skills and quality of the entire team. What You’ll Do: Lead intricate integrations for enterprise clients, developing sophisticated technical solutions and authoring documentation to assure their success. Own and resolve high-priority escalations from peers and clients, addressing critical issues with urgency and implementing tools or preventive measures to deter future occurrences. Act as a principal technical liaison between clients, Product, and Engineering, translating business needs into technical specifications and advocating for platform enhancements. Mentor, coach, and provide technical guidance to all Technical Services Engineers, fostering their growth and development.

Role Overview Abercrombie & Fitch Co. is hiring an Associate Analyst, Customer. This remote position focuses on analyzing customer data to support key business decisions. The role contributes directly to efforts that improve customer experience and satisfaction. What You Will Do Analyze customer data to uncover trends and insights Support strategic decisions with data-driven recommendations Collaborate with teams across the company to improve customer experience Location This role is remote. The company is based in Columbus.

Technical Service Manager - Commercial Architecture Join ms consultants, a leader in providing innovative architecture, engineering, and planning consulting services. We are currently seeking a skilled and motivated Technical Service Manager to enhance our Building Systems team in Columbus, OH or Pittsburgh, PA. In this pivotal role, you will leverage your technical expertise to guide and mentor our architectural team, ensuring the delivery of exceptional technical solutions on schedule and within budget. At ms consultants, we pride ourselves on fostering a diverse and collaborative work environment. As part of our multidisciplinary in-house team, you will engage with a variety of projects, allowing for professional growth and the exchange of innovative ideas. About Our Building Systems Business Unit Our Building Systems Business Unit provides comprehensive architecture, engineering, and planning consulting services to a wide array of commercial and public clients, including those in financial services, retail, restaurants, office spaces, municipalities, and grocery markets.