Technical Customer Service Representative

Join KPN as a Solution Designer specializing in Artificial Intelligence, where you'll be at the forefront of innovative technology. In this pivotal role, you will collaborate with cross-functional teams to design and implement AI-driven solutions that enhance our services and customer experiences.

About the Role KPN is looking for a Senior Machine Learning Engineer in Amsterdam. This role focuses on designing and building advanced machine learning models that support and improve KPN’s telecommunications and IT services. What You Will Do Create and implement machine learning solutions tailored to business needs Work closely with teams across disciplines to analyze data and extract insights Help shape technology decisions and contribute to ongoing innovation at KPN Location This position is based in Amsterdam.

KPN DeX Service offers a Software Engineering Internship based in Amsterdam. This internship provides practical experience in software development within the telecommunications sector. What you will do Work alongside experienced engineers on active projects Tackle real-world software challenges and contribute to ongoing development Participate in all stages of the software development lifecycle, including design, implementation, and testing What you will gain Hands-on experience with current software engineering practices Opportunities to develop and strengthen technical skills Insight into how software solutions support telecommunications innovation This role is based in Amsterdam and is designed for those interested in learning from professionals while actively contributing to meaningful projects.

Are you a skilled Platform Solution Designer eager to contribute to cutting-edge projects in a dynamic environment? Join KPN, a leading telecommunications company in the Netherlands, where innovation meets expertise. In this role, you'll collaborate with cross-functional teams to design and implement robust platform solutions that enhance our service offerings.

About XS4ALL and the Role XS4ALL, part of KPN, is a well-known internet service provider based in Amsterdam. The team focuses on delivering reliable service and support to customers across the Netherlands. What You Will Do Respond to customer questions and requests by phone, email, or chat Troubleshoot technical and account issues Offer clear solutions to help customers get the most from their service Work as part of a team to maintain high customer satisfaction Location This position is based in Amsterdam.

About the Content Creator Internship Simyo, part of KPN, is looking for a Content Creator Intern in Amsterdam. This internship offers hands-on experience in digital content creation. Work closely with a collaborative team and contribute to projects that reach a broad audience. What You Will Do Create engaging content tailored to Simyo’s diverse customer base Support the team in developing stories that strengthen the brand Help connect with customers through creative digital channels Location This internship is based in Amsterdam.

KPN is looking for a Data & AI Cost Governance Lead to drive cost optimization across data and artificial intelligence projects. This position focuses on building and applying governance frameworks that balance financial discipline with the goal of getting the most value from data assets. Role overview This role works closely with teams from different parts of the organization to put cost governance practices in place. The aim is to support smart spending and effective use of resources in all data and AI initiatives. What you will do Lead efforts to manage and reduce costs related to data and AI projects Collaborate with cross-functional teams to design and implement governance frameworks Help ensure that financial goals align with the strategic use of data assets Location This position is based in Amsterdam.

Role Overview KPN is looking for a Senior Machine Learning Engineer to join the team in Amsterdam. This role focuses on building and refining machine learning models that shape both internal operations and customer-facing services. What You Will Do Design, develop, and implement advanced machine learning algorithms Work closely with colleagues to create AI solutions that improve KPN’s offerings Contribute expertise to projects that directly influence customer experience and business processes Location This position is based in Amsterdam.

About the Role KPN is looking for a part-time Ethical Hacker in Amsterdam. This role focuses on protecting the company’s digital infrastructure by finding and reporting vulnerabilities in systems and networks. The work directly supports the security and integrity of KPN’s data. Key Responsibilities Identify security weaknesses in company systems and networks Report vulnerabilities to help maintain data integrity and protection

Join KPN as an intern in Channel Growth Management, where you will play a vital role in driving our growth initiatives. This internship offers you a unique opportunity to gain hands-on experience in a dynamic environment, working alongside experienced professionals who are passionate about innovation and customer engagement.

Role Overview KPN is looking for an Ethical Hacker based in Amsterdam. This role focuses on finding vulnerabilities across company systems and networks, helping safeguard digital infrastructure and client data. What You Will Do Perform penetration tests to uncover security gaps Conduct vulnerability assessments and security audits Collaborate with IT and security teams to develop risk mitigation strategies Support efforts to strengthen overall cybersecurity standards Location This position is based in Amsterdam.

Role Overview KPN is hiring a Customer Retention & Service Representative in Amsterdam. This role centers on building strong relationships with customers and supporting their needs. The position focuses on increasing customer loyalty and making sure each interaction leaves a positive impression. What You Will Do Respond to customer inquiries and concerns Work to resolve issues and answer questions clearly Promote customer satisfaction through attentive service Help retain customers by providing helpful solutions and support

KPN seeks a Product Manager / Product Analyst in Amsterdam. This position focuses on shaping product development and using market insights to drive improvements in customer satisfaction and business outcomes. Key responsibilities Oversee product development, guiding projects from initial concept to launch Study market data and trends to support informed product decisions Collaborate with teams across KPN to create solutions that address customer needs Location The role is based in Amsterdam.

KPN N.V. is offering a marketing internship within the TV & Entertainment division at its Amsterdam office. This position provides a close look at how entertainment marketing operates inside a major telecommunications company. Role overview The internship centers on supporting the team in several key areas. Expect to help develop marketing strategies, contribute to content creation, and review market trends. The work aims to strengthen KPN's outreach and connect with a wider audience. What you will do Assist with planning and refining marketing strategies for TV & Entertainment offerings Create and edit content designed to engage viewers and subscribers Analyze market data to spot trends and support campaign decisions Who this suits This internship suits those eager to gain practical experience in entertainment marketing. The role involves working with experienced professionals and contributing to ongoing projects in a collaborative setting.

About the Internship KPN is looking for an intern to join the Social Media & Content Team in Amsterdam. This role offers a close-up view of digital communication and content creation within a large organization. Work alongside experienced team members and contribute to projects that shape KPN’s online presence. What You Will Do Create content for KPN’s social media channels Help analyze audience engagement and performance metrics Support the team in putting social media strategies into action Who This Suits This internship fits those who enjoy working with social media, want to learn by doing, and are interested in digital communication. Expect to pick up practical skills and see how a major company manages its online voice.

Role overview KPN is looking for a Security Risk Manager based in Amsterdam. The main focus is to protect the company from security threats and enhance risk management practices across the organization. What you will do Assess and manage security risks throughout the business Create strategies to reduce risk and strengthen security controls Ensure compliance with industry standards Work with other departments to improve security practices Support incident response during security events Collaboration This role partners with teams across KPN to foster a strong security culture and address new threats as they arise.

KPN seeks a Digital Content Manager in Amsterdam to shape and deliver content strategies that connect with audiences across a range of digital platforms. The main objective is to strengthen KPN’s online presence and build deeper engagement with customers. Key responsibilities Create content plans tailored for various digital channels Run campaigns designed to boost audience interaction Keep all content consistent with KPN’s brand and business objectives Track performance and adjust strategies to expand reach and improve results Location This role is based in Amsterdam.

KPN offers a Sports Marketing Internship focused on TV and entertainment at its Amsterdam location. This internship provides direct exposure to marketing projects in the sports and entertainment sector. Interns collaborate with experienced professionals and take part in shaping campaigns for television and related entertainment services. What you will do Support marketing initiatives for sports and entertainment content Work with teams to help develop and execute campaigns Gain practical experience in a telecommunications company Learning environment This role offers the chance to build marketing skills and learn from industry experts. The internship takes place in a collaborative setting where new ideas are encouraged and hands-on involvement is central. Location The position is based in Amsterdam.

The Tech & Data Young Talent Program at KPN offers recent graduates and early-career professionals a structured path into the tech and data fields. Based in Amsterdam, this program introduces participants to real-world projects within a major telecommunications and IT service provider in the Netherlands. What you will do Work on practical assignments that contribute to ongoing technology and data initiatives Collaborate with experienced teams on projects that shape the future of telecommunications and IT Mentorship and development Participants receive guidance from industry experts, building both technical and professional skills. The program emphasizes learning through direct experience and one-on-one mentorship. Who this program is for Recent graduates or those early in their tech or data careers Individuals motivated to grow within the technology and IT sector