Technical Customer Success Manager - US

About the Opportunity Are you ready to make a significant impact in the rapidly evolving realm of identity security? Join Veza, a pioneering company redefining how organizations manage access through our cutting-edge Intelligent Access platform. Be a part of shaping the future of this transformative industry. In this role, you will drive customer success by …

Role overview Box, Inc. seeks a Solutions Engineer Architect based in Chicago, Illinois. This position centers on AI, API, and platform technologies. The main focus is to design and build solutions that align with specific client requirements. Strong technical skills are essential for success in this role. What you will do Design and implement solutions using expertise in AI, APIs, and platform technologies to meet client business needs. Collaborate with cross-functional teams to refine and improve product offerings. Support the integration of Box solutions into client workflows, working to ensure smooth adoption and minimal disruption.

Join our dynamic team at Canals as a Customer Success Manager. In this key role, you will be the advocate for our customers, ensuring they achieve their desired outcomes while using our products. Your expertise will help us build long-lasting relationships and drive retention and satisfaction.As a Customer Success Manager, you will work closely with clients to understand their needs, provide solutions, and ensure they are maximizing the value of our offerings. You will utilize your communication and problem-solving skills to help customers navigate challenges, contributing to their overall success.

The Customer Success Manager at AvePoint works from Chicago, IL, focusing on helping customers get the most out of AvePoint’s technology. This position blends sales knowledge with technical understanding to support clients throughout their journey. The role involves close collaboration with account managers, technical support engineers, and customers to ensure everyone stays aligned and informed. Key responsibilities Create and carry out strategies that help customers adopt AvePoint solutions effectively Act as a main point of contact, connecting internal teams with external customers Facilitate communication between sales, technical support, and client stakeholders What matters for this role Understanding of both the sales process and technical requirements in customer relationships Clear communication skills to connect teams and clients Dedication to supporting customer satisfaction and success Work environment AvePoint values growth, adaptability, and collaboration. Team members receive support for career development and are encouraged to contribute in meaningful ways.

Role Overview frontcareers is hiring a Senior Customer Success Manager in Chicago, IL. This role focuses on helping clients reach their goals with our services. The position centers on guiding onboarding, building strong client relationships, and encouraging engagement to support satisfaction and retention. What You Will Do Lead new client onboarding and ensure a smooth transition to our services Develop and refine customer success strategies tailored to client needs Conduct regular check-ins to monitor progress and address concerns Work closely with internal teams to suggest and implement improvements to our offerings Champion customer advocacy throughout the organization What We Look For Proactive approach to problem-solving and client support Experience building and maintaining customer relationships Strong communication and collaboration skills Commitment to customer satisfaction and long-term success

Join our dynamic team at frontcareers as a Customer Success Manager. In this pivotal role, you will be responsible for ensuring our customers derive maximum value from our products and services. You will build strong relationships, understand customer needs, and proactively address any issues to foster customer loyalty and satisfaction.As a Customer Success Manager, your key responsibilities will include onboarding new clients, conducting regular check-ins, and delivering tailored solutions that meet their business objectives. Your expertise will be crucial in driving customer engagement and retention.

LogicGate® stands at the forefront of AI-driven Governance, Risk, and Compliance (GRC) solutions for enterprises. Our platform empowers governance, risk, and compliance teams to minimize unexpected challenges, enhance resilience, improve program performance, and effectively measure impact and business value. With AI integrated throughout, LogicGate offers a centralized view of risk and compliance, delivering real-time insights and actionable data to support strategic business decisions while adapting to changing needs. Recognized as a leader in the GRC market, LogicGate is continually evolving to provide a top-tier platform.At LogicGate, our team is the cornerstone of our success. We are dedicated to creating an outstanding experience for both our employees and customers, fostering an environment that encourages ownership, impact, and excellence.The Role(Hybrid Role based in Chicago)We are seeking a Manager of Customer Success to lead our Customer Success Management (CSM) team. In this pivotal role, you will coach and scale a team of Customer Success Managers, overseeing the health, retention, and growth of our Mid-Market and International segments. Your expertise will bridge high-level strategy with tactical execution, ensuring your team effectively guides our customers through the complexities of GRC and translates these challenges into solutions within Risk Cloud.This cross-functional role will collaborate closely with Sales, Implementation, Marketing, and Product teams to guarantee our customers achieve significant outcomes and success with Risk Cloud.This is a hybrid role based at our Corporate Headquarters in Chicago, IL.

Ripple is seeking an experienced and passionate individual to lead our Customer Success and Support teams. As the Director of Customer Success and Support, you will be pivotal in ensuring our clients receive exceptional support and achieve their desired outcomes using our products. You will drive strategic initiatives, enhance customer engagement, and foster a culture of customer-centricity across the organization.

About MERGE MERGE is a marketing and technology agency focused on health and wellness. The team combines storytelling with advanced technology to create meaningful connections between people and brands. MERGE’s approach centers on understanding the full human experience and using AI to deliver relevant, seamless brand interactions. The agency’s mission is to help people and brands connect in ways that support healthier, happier lives. MERGE values human-centered innovation and a workplace where talented people can do their best work. Role Overview: Customer Success Supervisor (Emerging/SMB Accounts) Based in Chicago, IL, the Customer Success Supervisor manages a portfolio of Emerging and SMB clients. This position acts as a trusted advisor, guiding clients through the delivery of MERGE solutions and ensuring clients see real value, stay engaged, and grow their relationship with MERGE. The supervisor develops a deep understanding of each client’s goals, industry, and success metrics. The role requires a consultative mindset, strong executive presence, and the ability to work across teams. Responsibilities include leading project planning and execution, monitoring progress, and ensuring projects meet both agency and client standards. Ongoing relationship management is key. The supervisor nurtures client partnerships after the sale, helps clients achieve their objectives, and identifies new opportunities to expand MERGE’s services within each account. Key Responsibilities Manage the post-sale relationship for a portfolio of customers, focusing on retention and growth. Take ownership for the overall health and success of assigned accounts. Create and implement tailored success plans that align with each customer’s strategic goals and measurable outcomes. Build and maintain strong relationships with both business and technical stakeholders, including executive sponsors. Lead strategic business reviews to demonstrate value delivered and track performance against agreed goals.

Annually, businesses invest over a trillion dollars in freight transportation across the U.S., yet the process of connecting trucks with jobs remains slow, manual, and disjointed. FleetWorks is here to revolutionize that.We are developing cutting-edge voice agents that transform the disordered freight booking landscape into a streamlined, intelligent marketplace. Our agents eliminate the constant phone calls, texts, and emails, efficiently matching truckers eager to earn with loads that require transport.As a vital member of our customer success team, you will take full ownership of your responsibilities, nurturing our most essential relationships and shaping the customer success strategy from the ground up.

About the RoleAt CADDi, we are dedicated to revolutionizing the manufacturing industry, with our Customer Success team playing a pivotal role in delivering value and fostering growth on a large scale. As the Director of Customer Success, you will be responsible for the overall vision, strategic direction, and execution of our post-sales operations across the United States. This critical role will see you working closely with executive leadership in both the US and Japan to build a scalable, world-class organization.If you are a dynamic leader with a proven track record in navigating complex, high-growth environments, this is a unique opportunity to influence the future of a global manufacturing technology platform.Your ResponsibilitiesLead Team and Drive Organizational Outcomes: Formulate and oversee the Customer Success department's strategic goals and OKRs while mentoring and developing a high-performing team of Customer Success Managers (CSMs).Enhance Scalable Value and Growth: Shape the global customer journey and adoption framework. Collaborate with Sales Leadership to uncover and act on cross-sell and upsell opportunities, and analyze trends impacting customer health.Boost Customer Advocacy: Develop impactful customer narratives and case studies. Initiate programs that elevate CADDi and our customers as leaders in the industry.Shape Product and Global Strategy: Act as the executive Voice of the Customer (VOC) for Product and Engineering teams. Create foundational Customer Success playbooks and processes to support sustained hyper-growth in collaboration with our Japan headquarters.Strategic Account Management: Drive success for CADDi’s most valued accounts, fostering relationships with C-level executives and overseeing transformation initiatives.RequirementsWho You Are:Experience: 8+ years in leadership roles within Customer Success, Management Consulting, Strategy & Operations, or General Management.Proven Scalability: Demonstrated success in scaling post-sales or service organizations, achieving net revenue retention targets, and defining key performance metrics.Industry Expertise: Extensive experience within global manufacturing, complex industrial operations, or enterprise B2B SaaS ecosystems is highly advantageous.Strategic Vision: A visionary thinker capable of formulating multi-year organizational strategies and translating them into actionable initiatives.Exceptional Communication: A persuasive communicator able to distill complex operational challenges for C-level stakeholders.Position RequirementsWork Environment: Required to work in-office 5 days a week at our Chicago, IL location.Travel: Willingness to travel up to 50% of the time.

Join Stripe as a Customer Success Manager for Enterprise clients, where you will be at the forefront of ensuring our largest customers achieve their goals using our services. You will act as a trusted advisor, providing expert guidance and support while driving customer satisfaction and retention.Your responsibilities will include building strong relationships with key stakeholders, understanding their needs, and advocating for their success within Stripe. You will collaborate cross-functionally to deliver solutions tailored to their unique business challenges.

As a Customer Success Manager II at Intercom, you will play a pivotal role in fostering long-term relationships with our clients. Your primary responsibility will be to ensure customer satisfaction and retention by providing tailored support, guidance, and best practices to help them maximize the value of our products. You will collaborate closely with cross-functional teams to ensure a seamless customer experience and drive product adoption.

Role Overview The Customer Success Manager at Syndigo focuses on building and maintaining strong client relationships. Based in Chicago, this role works closely with clients to understand their needs and make sure they get the most value from Syndigo’s solutions. What You Will Do Develop and nurture trusted partnerships with clients Listen to client goals and challenges to tailor support Monitor account health and usage to spot opportunities for improvement Proactively suggest ways clients can grow and benefit further from Syndigo’s offerings

As a Strategic Customer Success Manager at Intercom, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. This involves building strong relationships with customers, understanding their needs, and providing tailored strategies that enhance their experience and satisfaction. Your expertise will contribute to customer retention and the overall success of our client partnerships.

As a Scaled Customer Success Manager at Culture Amp, you'll play a pivotal role in driving customer engagement and satisfaction. You'll leverage your expertise to ensure our clients maximize the value of our platform, fostering strong relationships and a deep understanding of their needs. Your analytical skills will help identify opportunities for growth and improvement, enabling our customers to achieve their goals.Join us in creating a culture of feedback and continuous improvement, where your insights will directly impact our customers' success.

Role Overview Front Careers is hiring a Strategic Customer Success Manager in Chicago, IL. This role centers on building strong client relationships and supporting customer satisfaction across key accounts. What You Will Do Onboard new clients and guide them through the setup process Support customers to ensure they achieve value from Front Careers products Spot opportunities for account growth and expansion Contribute strategic insights to improve customer engagement and experience

PatientIQ is seeking an Enterprise Customer Success Manager to join its remote team based in Chicago, Illinois. This position focuses on guiding enterprise clients after implementation, ensuring they reach their goals with the PatientIQ platform and services. Role overview The Enterprise Customer Success Manager manages a portfolio of key accounts, serving as the primary contact for clients. The role centers on client retention, satisfaction, and growth. By collaborating with product and development teams, the CSM helps shape platform improvements based on client feedback. Supporting clients in optimizing data collection and workflows is a core part of the job, helping them realize meaningful value from PatientIQ solutions. What you will do Develop and maintain strong relationships with executives, product owners, and stakeholders in your assigned territory. Prepare and deliver quarterly business reviews to highlight progress, value, and growth opportunities. Work toward achieving a positive net revenue retention rate within your geographic area. Act as a subject matter expert on the PatientIQ platform, connecting clients with resources and best practices. Collaborate with implementation, product, and engineering teams to share customer insights and influence the product roadmap. Update product documentation and internal wikis as needed. Mentor Customer Success Analysts in your territory to enhance client support. Identify new growth opportunities and address client challenges, supporting sales operations as needed. Assist with customer renewals, contract changes, and new product launches alongside the sales team.

About Honeycomb Insurance Honeycomb Insurance is reshaping commercial real estate insurance, combining technology and a mission-driven team to bring new ideas to the industry. With headquarters in Chicago and Tel Aviv, and five offices across the U.S., Honeycomb covers more than 20 major states and insures over $55 billion in assets. In 2025, Dun & Bradstreet named Honeycomb one of the Top 10 Best Start-Up Companies to Work For in Israel, and LinkedIn recognized the company among the Top 10 Startups in Chicago. The team values collaboration, innovation, and building strong connections among employees. Role Overview: Customer Success Representative Based in Chicago, the Customer Success Representative (CSR) is the main point of contact for Honeycomb’s agents and policyholders. This position centers on handling inquiries, resolving issues, and ensuring a positive experience for every customer. Most interactions take place over the phone, but email and chat support are also important. Staying organized and managing multiple conversations at once are key parts of the job. This role goes beyond routine support. As part of a growing Customer Success team, the CSR helps shape workflows and processes, making a real impact as Honeycomb scales. Main Responsibilities Respond quickly and professionally to inbound calls and emails, with a strong emphasis on phone support. Build strong relationships with agents and customers through clear communication and reliable follow-up. Gather and update information needed to complete or revise insurance quotes, and keep quote files current. Resolve issues efficiently while maintaining high customer satisfaction.