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Experience Level
Experience
Qualifications
Proven experience in a customer-facing technical role, with a focus on customer success or support. Strong technical background, preferably in cloud computing, APIs, or microservices. Exceptional communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical audiences. Experience with customer relationship management tools and techniques. Ability to work independently and collaboratively in a fast-paced environment.
About the job
The Technical Customer Success Manager at Kong Inc. serves as the primary point of contact for clients in Karnataka, India. This position centers on helping customers achieve their objectives with Kong’s products, guiding them through each stage of implementation and adoption.
What you will do
Support customers as they integrate and use Kong’s solutions in their environments.
Act as a trusted advisor, offering guidance to ensure clients gain the most value from their investment.
Build and maintain strong relationships with customers, addressing their needs and questions as they arise.
Requirements
Experience working with clients in a technical capacity.
Strong communication skills and the ability to build lasting partnerships.
Located in Karnataka, India.
About Kong Inc.
Kong Inc. is a leader in cloud-native API management, providing solutions that drive digital transformation for businesses worldwide. We are committed to empowering our customers with the tools and support they need to thrive in a digital-first world. Our innovative platform simplifies the complexities of managing APIs, enabling companies to scale and adapt to ever-changing market demands.
Full-time|₹1M/yr - ₹1.5M/yr|On-site|Bengaluru, Karnataka, India
Join our client's innovative team in Bengaluru!We are looking for a dynamic Customer Success Manager specializing in Partnerships and Implementation for a leading voice AI startup. This company is pioneering the development of autonomous voice AI agents that efficiently handle millions of real-time calls for top-tier clients including PhysicsWallah, Vedantu,…
Role overview The Technical Customer Success Manager at Kong Inc. serves as the primary point of contact for clients in Karnataka, India. This position centers on helping customers achieve their objectives with Kong’s products, guiding them through each stage of implementation and adoption. What you will do Support customers as they integrate and use Kong’s solutions in their environments. Act as a trusted advisor, offering guidance to ensure clients gain the most value from their investment. Build and maintain strong relationships with customers, addressing their needs and questions as they arise. Requirements Experience working with clients in a technical capacity. Strong communication skills and the ability to build lasting partnerships. Located in Karnataka, India.
ZeroFox is on the lookout for a dedicated Customer Success Manager (CSM) to enhance our partnerships with Original Equipment Manufacturers (OEMs) and Managed Security Service Providers (MSSPs). The primary focus of this role is to foster long-term success, encourage product adoption, and improve retention rates among our strategic partners who integrate, resell, or operationalize ZeroFox capabilities within their security solutions.This position is distinct from traditional customer success roles, as it emphasizes partner empowerment, technical integration, operational scalability, and commercial alignment. The CSM acts as a trusted advisor to OEM and MSSP partners, ensuring that ZeroFox solutions are seamlessly integrated into partner workflows, consistently delivered at scale, and set up for future growth.The perfect candidate will possess strong technical skills, operational discipline, and the ability to collaborate effectively with partners managing security services for their clients. A background in supporting API-driven solutions, data feeds, and scalable service delivery models is essential for success in this role.Partner Success & EnablementOversee post-sales success for a portfolio of OEM and MSSP partners, emphasizing long-term adoption, retention, and growth.Serve as the primary contact for partner enablement, platform optimization, and ongoing technical support.Forge strong relationships with partner stakeholders across product, engineering, security operations, and service delivery teams.Assist partners in operationalizing ZeroFox capabilities within their managed services or embedded offerings.Technical Integration & Platform ExpertiseAct as a subject matter expert on ZeroFox platform capabilities, integrations, and data delivery models.Provide guidance on API-based integrations, data feeds, and platform configurations tailored to partner use cases.Facilitate communication between partners and ZeroFox technical teams for configuration changes, enhancements, and issue resolution.Help partners design scalable and repeatable implementations that support the growth of their downstream customer base.Operational Excellence & ScaleImplement customer success strategies using standardized playbooks, documentation, and repeatable engagement models.Identify operational risks related to scale, performance, data quality, or service delivery and proactively mitigate them.Assist partners in defining and refining workflows, service level agreements (SLAs), and success metrics associated with their ZeroFox-powered offerings.Contribute to the creation of best practices, internal documentation, and partner-facing enablement resources.Cross-Functional CollaborationWork closely with Product, Engineering, Support, Services, Sales Engineering, and Account Management teams.Advocate for partner needs by identifying potential enhancements and ensuring alignment with ZeroFox capabilities.
WHO WE AREBalbix stands at the forefront of cybersecurity posture automation, empowering organizations to uncover, prioritize, and address hidden risks and vulnerabilities with remarkable speed. Our robust platform facilitates seamless data collection and extensive analysis, ensuring rapid deployment and immediate reduction of breach risks.With a clientele that includes numerous Fortune 1000 companies, Balbix is backed by prominent figures such as John Chambers, the former CEO and Chairman of Cisco, and leading Silicon Valley VCs and global investors. Our innovative approach has garnered accolades, being described as magical, and has received glowing reviews along with customer testimonials, multiple industry awards, and recognition as a Gartner Cool Vendor, as well as accolades from Frost & Sullivan.About this Role:As a Customer Success Manager at Balbix, you will play a pivotal role in collaborating with clients to understand their Cyber Risk management needs. You will guide them in leveraging Balbix's solutions to achieve their objectives, ensuring effective implementation and fostering positive outcomes. This is a highly consultative position, directly impacting adoption, growth, and customer advocacy.
ZeroFox is on the lookout for a dedicated Customer Success Manager (CSM) to cultivate and maintain robust post-sales relationships with our diverse clientele across various industries. Our CSMs are pivotal in driving value for our customers, acting as trusted technical advisors and key support contacts. Your role will involve exceeding customer expectations through proactive platform updates, insightful reporting that demonstrates the effectiveness of their solutions, continuous education, and robust advocacy for their needs. You will collaborate with customers to outline their business and technical requirements while supporting our product and services teams in defining the scope of work. The ideal candidate will excel in nurturing relationships, both internally and externally, provide amicable solutions, and possess technical expertise in the ZeroFox SaaS platform. Candidates with backgrounds in Customer Success Management, Project Management, Business Analysis, or Systems/Software Development, particularly with experience in the setup and delivery of similar SaaS products, will be given priority consideration.
OPPORTUNITY OVERVIEWJoin ZeroFox as a Digital Customer Success Manager (CSM) dedicated to supporting our tech-touch customer segment. This role focuses on enhancing post-sales engagement through innovative, scalable solutions, automation, and proactive customer education. As a CSM, you will be a trusted advisor to clients, helping them maximize their platform usage and resolve challenges through effective digital engagement. This position requires technical proficiency, a strong customer advocacy mindset, and the capability to deliver value through data-driven insights and programmatic support.The ideal candidate will possess a proven history of managing multiple customer accounts in a SaaS environment, combining technical expertise with consultative skills to enhance customer engagement and success.
ZeroFox is on the lookout for a dynamic Customer Success Manager (CSM) to strengthen and nurture post-sales relationships with a diverse clientele across various industries. As a CSM, your role will be pivotal in driving value by acting as a trusted technical advisor and support contact for ZeroFox customers. You will surpass customer expectations by proactively updating their platforms, generating insightful reports demonstrating the effectiveness of their solutions, offering continuous education, and advocating for their unique needs.The ideal candidate will collaborate with customers to define both business and technical requirements while assisting the product and services teams in outlining the scope of work. Successful CSMs will have a knack for relationship-building, both internally and externally, delivering amicable customer solutions, and possessing a strong technical proficiency on the ZeroFox SaaS platform. Candidates with backgrounds in Customer Success Management, Project Management, Business Analysis, Systems or Software Development, or those familiar with the setup and delivery of similar SaaS products, will be given preferential consideration.
Join our dynamic team at weekday-1 as a Customer Success Executive. In this role, you will be pivotal in ensuring our clients achieve their desired outcomes while utilizing our products and services. You will act as the primary point of contact for our clients, offering support and guidance, addressing concerns, and fostering a positive relationship that drives customer satisfaction and retention.
As a Customer Success Executive at weekday-1, you will play a crucial role in enhancing customer satisfaction and loyalty. Your primary responsibilities will include onboarding new clients, addressing their queries, and ensuring they derive maximum value from our products. You will collaborate closely with cross-functional teams to drive customer success initiatives and foster lasting relationships with our clients.
Safe is hiring a Customer Success Advisor based in Bengaluru or New Delhi. This role centers on supporting clients and building strong relationships to help them succeed with our platform. Role overview The Customer Success Advisor acts as a key point of contact for customers. The main focus is to engage with clients, understand their needs, and deliver attentive service. By guiding customers through the platform, the advisor helps them get the most value from Safe’s products. What you will do Communicate with clients to understand their goals and challenges Provide support and guidance on using the Safe platform Work to resolve issues and answer questions promptly Build and maintain positive, long-term relationships with customers Location This position is open in Bengaluru or New Delhi.
About Fortanix Fortanix specializes in data-centric cybersecurity for hybrid multicloud environments. The company focuses on cryptography, encryption, and confidential AI to help organizations address persistent cyber threats. With data now spread across clouds and devices, Fortanix provides a unified security platform to manage data exposure, discover and remedy risks, and support frameworks like Zero Trust. The company has earned multiple Cybersecurity Excellence and Innovation Awards, along with recognition from NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake. The Fortanix team includes industry leaders and cryptography experts. The culture values trust, innovation, and collaboration, and the company has been recognized as a Great Place to Work. Role Overview: Customer Success Manager - APJ (Hybrid) Location: Bengaluru, Karnataka, India Fortanix is hiring a Customer Success Manager for the APJ region. This role ensures clients receive strong support and guidance throughout their journey with Fortanix. The Customer Success Manager acts as the primary contact and trusted advisor for a portfolio of customers, working closely with Customer Success Engineering, Support, and Sales teams. What You Will Do Serve as the main point of contact for assigned customers in the APJ region. Guide clients through the post-sale journey, collaborating with internal teams to address needs and resolve issues. Build and maintain strong relationships with customers to ensure they achieve value from Fortanix’s DSM solutions. Support clients as they adopt and use Fortanix products, helping them realize initial value and ongoing success. Who We’re Looking For Experience in customer success, account management, or a related client-facing role. Ability to develop and maintain relationships with enterprise customers. Strong communication and collaboration skills. Interest in data security, cloud environments, or cybersecurity is a plus. Why Join Fortanix? Work with a team of recognized experts in cryptography and cybersecurity. Contribute to solutions that help organizations secure sensitive data worldwide. Be part of a company recognized for innovation and a strong workplace culture.
About MixpanelMixpanel is an innovative event analytics platform designed for creators who seek immediate insights from their data—no SQL skills needed. By empowering every team within the organization to visualize and understand the effects of their contributions on product, marketing, and revenue outcomes, we enable informed decision-making.With over 9,000 satisfied clients, including industry leaders like Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel is dedicated to providing an analytics solution that is comprehensive, reliable, and accessible to all.About the Customer Success Team:Our Customer Success and Solutions Engineering teams function as analytical consultants who immerse themselves within our enterprise client teams to ensure successful business outcomes. We collaborate with prospects and clients throughout their journey to discern value drivers and act as the technical liaison to our Sales team, facilitating the delivery of that value. You will work closely with Account Executives, Account Managers, Product, Engineering, and Support to implement self-service analytics effectively, assist clients in managing transitions, execute technical projects that delight our customers, and ultimately enhance the ROI of their Mixpanel investment.About the Role:As a Customer Success Architect, you will engage with customers throughout their journey, starting with pre-sales by conducting proof of concepts that showcase rapid value, and continuing through post-sales onboarding and implementation to set clients up for enduring success with scalable solutions and best practices in data governance. Throughout the customer lifecycle, your role will involve understanding how analytics can generate business value and advising clients on how to optimize Mixpanel's utility, including managing change during its rollout, defining and achieving ROI, and identifying enhancements in their analytics usage. For large enterprise accounts, you will work alongside Account Managers post-onboarding to foster data trust and product adoption across hundreds of end-user teams through a structured change management approach.
We are seeking a dynamic and strategic Alliances and Partnerships Manager to join our team at weekday-1 in Bengaluru. In this role, you will be responsible for developing, managing, and growing relationships with Global System Integrators (GSI), Regional System Integrators (RSI), System Integrators (SI), and international partnerships. Your expertise will be essential in enhancing our market presence and driving collaborative opportunities.
ZeroFox has developed a robust Digital Customer Success organization dedicated to enhancing the experience of our expanding global clientele through impactful, data-driven, and scalable engagement strategies. We are on the lookout for a dynamic Director of Digital Customer Success to spearhead our India Center of Excellence (CoE), taking charge of regional execution, team leadership, and operational excellence across our Digital Customer Success Managers, Configuration Specialists, and Customer Success Operations teams.This pivotal role will significantly contribute to the enhancement, operationalization, and scalability of our digital customer success initiatives, collaborating closely with our Customer Success leadership in the United States and London to ensure alignment with global strategies, outcomes, and benchmarks. The position combines strategic oversight with hands-on operational responsibilities, critical for maintaining consistency, quality, and measurable results as ZeroFox continues its trajectory of growth.As the Director of Digital Customer Success, your key responsibilities will include:Enhancing and expanding an effective Digital Customer Success organization within the India CoE.Leading and mentoring in-region teams, focusing on performance management and career development.Translating global Customer Success strategies into actionable regional execution.Fostering consistency, accountability, and measurable results across digital customer success, configuration, and operations.Serving as a strategic ally to global Customer Success leadership while being the primary owner of execution within India.
Full-time|₹1M/yr - ₹2M/yr|On-site|Bengaluru, Karnataka, India
This position is with one of Weekday's esteemed clients.Salary range: INR 1,000,000 - INR 2,000,000 (10-20 LPA)Minimum Experience Required: 1 yearJob Type: Full-timeAs a Business and Partnership Manager, you will play a pivotal role in ensuring the effective execution and growth of partnerships. Your focus will be on coordinating with various stakeholders, resolving dependencies, and ensuring operational readiness. Collaborating closely with external partners such as lenders, NBFCs, and payment gateways, as well as internal cross-functional teams, you will oversee integrations, onboarding, and the continuous operation of partnerships, ensuring they run smoothly and without delays.Your role will bridge business, product, and partner teams, facilitating a seamless transition from onboarding to post-launch phases. This position demands strong execution capabilities, meticulous attention to detail, and the ability to juggle multiple tasks in a dynamic, fast-paced environment.
Join Razorpay Software Private Limited as the Manager of Banking Partnerships, where you will play a pivotal role in developing and nurturing strategic alliances with banks and financial institutions. Your leadership will drive innovation in payment solutions, ensuring that we stay ahead in the evolving fintech landscape.
Join Razorpay Software Private Limited as a Manager, Enterprise Partnerships and take the lead in fostering strategic partnerships with key enterprise clients. In this role, you will leverage your expertise in relationship management, sales strategy, and business development to enhance our enterprise offerings and drive growth.
Join our dynamic Enterprise business unit at Apna, where we are dedicated to driving revenue, enhancing sales, and ensuring customer retention. Our team is structured into three key areas: Sales, Marketing, and Revenue Operations, which includes Customer Success Management. Each sales team is tailored to specific industry expertise, while our customer support and marketing teams operate horizontally. Together, we play a crucial role in maintaining a healthy job marketplace, leveraging our brand partnerships to improve candidate retention and attract new talent. By securing larger mandates from new clients, we provide strategic insights that guide both growth and product development.As a Customer Success Manager, you will be responsible for providing exceptional support, nurturing relationships, and expanding business opportunities for 400-500 Tier 5 enterprises, with the goal of elevating these organizations to higher tiers. Depending on workload, you will manage 150-300 organizations. Tier 5 enterprises typically exhibit SMB-like purchasing behaviors, with smaller ticket sizes and engagement levels, often interacting with junior to mid-management clients.Your career path within the team is designed for growth; you will progressively manage Tier 1 to Tier 4 clients and collaborate closely with Pod leads and the CSM head on major accounts.Responsibilities Include:Conducting proactive and periodic outreach to recruiters to gauge account health.Executing extensive telephonic outreach to recruiters and administrators, adhering to our outreach SOPs to resolve client issues and foster Apna’s growth.Identifying reasons for low consumption and Net Promoter Score (NPS) and addressing these challenges through self-initiatives or by engaging our priority support team.Maintaining comprehensive documentation and closing the loop on red flags, while regularly sharing the “Voice of the Customer.”Owning Net Revenue Retention (NRR) for assigned organizations.Focusing on existing accounts with a client-centric retention strategy, identifying the best products suited for varying roles and locations.Recognizing training needs and creating timely tickets for product webinars, along with sharing tutorial resources via WhatsApp.Analyzing client requirements and proposing tailored solutions for talent acquisition and branding needs.Supporting large sales initiatives led by the Enterprise Pod.Highlighting significant upsell and cross-sell opportunities to Pod leads by identifying key decision-makers within organizations.For select clients, performing sales analysis, usage reviews, and product analysis on a monthly basis to identify usage patterns and hiring trends.Managing complex sales scenarios and securing clients based on delivered value.
As an Implementation Specialist, you will play a crucial role in the successful deployment and integration of our innovative solutions. Your primary responsibility will involve collaborating with clients to understand their needs, configuring our systems accordingly, and ensuring seamless implementation.We are looking for a detail-oriented individual who possesses excellent problem-solving skills, technical expertise, and a passion for delivering exceptional service. Join us to help shape the future of our clients' operations with your expertise!
Join our team as an Implementation Consultant where you will play a vital role in guiding clients through the implementation of our innovative solutions. You will leverage your expertise to ensure successful adoption and integration of services, providing exceptional support and insights throughout the process.
