Technical Customer Support Manager

Join Our Creative TeamAt Bardel Entertainment, we have been pioneers in the animation industry for over 35 years. Our foundation is built on creativity and collaboration, where innovative ideas and cutting-edge techniques thrive. If you are eager to be part of a dynamic environment that encourages experimentation and growth, we invite you to join us on exciting projects that redefine animated storytelling.Job OverviewAre you a lighting enthusiast with a talent for technical problem-solving? We are seeking a Lighting Technical Assistant (Lighting TA) to become a vital member of our Vancouver studio. You will support our talented team on an exhilarating 3D animated feature, ensuring the efficiency, stability, and quality of our lighting pipeline and tools, allowing artists to focus on bringing cinematic narratives to life.

Bardel Entertainment has produced animated content for over 35 years, earning recognition for quality and creativity. With studios in Vancouver and Montreal, the team has contributed to projects such as The Dragon Prince, Rick and Morty, Teen Titans Go!, and Diary of a Wimpy Kid. Role overview The feature animation group in Vancouver is hiring a Production Coordinator. This position focuses on supporting both creative and logistical aspects of animated feature projects. Strong organizational skills and attention to detail are essential, as the coordinator helps maintain schedules and clear communication across teams. Main responsibilities Oversee and monitor departmental production schedules to ensure deadlines are met and workflows stay efficient. Track weekly progress on tasks and artist submissions to help maintain project momentum. Act as the primary contact between artists and production management regarding schedules and project updates. Organize regular meetings and check-ins to keep teams informed and aligned. Address production challenges as they occur, assisting with quick resolution. Maintain accurate records of project milestones, artist deliverables, and quotas. Collaborate with the department lead to assign tasks to artists as needed. Manage the review process, including note-taking and updating shot statuses. Share updates on production status and upcoming deadlines with the team and stakeholders. Location This role is based in Vancouver, British Columbia, Canada.

Bardel Entertainment, located in Vancouver, British Columbia, has been part of the animation industry for over 35 years. The studio is known for its collaborative spirit and commitment to creative exploration, producing animated features that combine artistic tradition with new ideas. Role overview The Colour Key Artist plays a central part in defining the visual style and emotional tone of animated feature productions. Working closely with art and animation teams, this position sets the color palette and atmosphere, shaping the overall look and feel of each project. Main responsibilities Develop color schemes that support the story, choosing palettes for characters, backgrounds, and props to express emotion and theme. Collaborate with the art director and design team to ensure color choices align with the project's artistic goals. Coordinate with technical directors on lighting setups to achieve the desired visual effects. Create and maintain a detailed color style guide for the production. Produce color keys for the lighting crew to reference during production. Maintain color consistency across scenes and episodes, following the established style guide. Communicate creative ideas clearly to the creative director and team, and remain open to feedback for ongoing refinement. Revise artwork based on input while continuing to contribute new ideas. Stay current with industry trends and advancements in color theory, animation, and visual storytelling to enhance skills and bring fresh perspectives.

Join Our Creative JourneyBardel Entertainment boasts over 35 years of growth and innovation in the animation industry. At our heart, we remain committed to the art of animation, driven by our passion for creativity and collaboration. We invite you to be part of an empowering environment where experimentation and contribution to exciting projects are not just encouraged but celebrated.Your RoleAs a Senior Digital Matte Painter, you will play a pivotal role in crafting breathtaking digital matte paintings that intricately blend with computer-generated scenes. Your artistic vision and technical prowess will greatly influence the visual aesthetics of our projects. You will collaborate closely with the CG Supervisor, Art Director, and Matte Painting Lead to uphold the highest standards of quality and artistic integrity. A strong portfolio showcasing your painting abilities is essential for this role.Key Responsibilities:Create exceptional digital matte paintings across various artistic styles to align with the visual tone of the show.Ensure that all matte paintings fulfill the technical specifications required for each production, with a focus on color space management.Develop comprehensive Comp scripts in Nuke, integrating multiple projections and 2.5D setups for seamless handoff to Lighting and Compositing teams.Engage in proactive communication and collaboration with team members across departments.Align with project leads to meet both technical and artistic objectives.Consistently adhere to project deadlines and assist in mentoring junior artists when necessary.Collaboration and Workflow:Work closely with leadership and production teams to troubleshoot issues and provide creative insights.Participate in daily reviews and team discussions to foster creative and technical advancements.Follow established pipeline workflows to ensure smooth integration into the production process.For senior artists, mentor junior artists by offering constructive feedback and guidance.Time Management and Communication:Maintain high quality while meeting production demands.Effectively manage time to stay on schedule and communicate progress, challenges, and solutions to the team.

WHAT MAKES US EPIC?At the heart of Epic's achievements are our dedicated and passionate team members. We take pride in fostering a collaborative, inclusive, and innovative environment. Whether we are developing award-winning games or creating cutting-edge engine technology that empowers others to craft visually stunning interactive experiences, our commitment to innovation is unwavering.Being part of Epic means contributing to a team that continuously seeks to serve our community and enhance user experiences. We are consistently pushing the boundaries of engine and game development.ARTWhat We DoUnleash your artistic potential alongside a team of elite environment, character, and concept artists who are dedicated to innovation and inspiration.Your ResponsibilitiesEpic Games is on the lookout for a Senior Technical Designer in Animation (TDiA) to join our dynamic team, focusing on various animation systems. In this role, you will leverage your expertise in character animation to design and develop gameplay animation systems that deliver captivating, high-quality character movements. You will serve as the primary resource for resolving animation implementation issues and technical challenges. Collaborating closely with Animation, Design, and Programming teams, you will ensure the animation pipeline runs smoothly and effectively. Your technical knowledge will also play a critical role in facilitating communication between the animation team and other departments.In this position, you will:Create advanced animation behavior tools, techniques, and methodologies to construct intricate movement systems.Design and implement animation state machines, behaviors, and runtime solutions.Work collaboratively with Animation, Design, and Programming teams to analyze, troubleshoot, and resolve in-game animation implementation issues.Collaborate with animation leadership to uphold the style and quality standards for animations in the project.Identify opportunities to enhance the animation pipeline and workflow, providing solutions for technical animation challenges, including training and documentation for the animation team.What We SeekA strong sense of animation with a comprehensive understanding of realistic and stylized character motion and the ability to achieve them using modern animation techniques.Deep expertise in animation pipelines, including source content management, animation tools, and implementation processes.

About Bardel Entertainment Bardel Entertainment has shaped the animation industry for over 35 years. Based in Vancouver, the studio values collaboration, creative exploration, and steady growth. The team works on a range of projects, blending experience with fresh ideas. Role Overview: 2D Animator (Adobe Animate) This is a short-term contract position for 2-3 months, with an immediate start. The animator will focus on 2D character and prop animation using Adobe Animate, working closely with leads, directors, and fellow artists. Location Vancouver, British Columbia, Canada What You Will Do Create engaging 2D animations for characters and props that align with the project's artistic direction and quality standards. Revise animations in response to feedback from leads and directors. Handle animation sequences of varying complexity. Work closely with team members and leadership to solve challenges and exchange ideas. Join daily reviews and discussions to support creative and technical development. Follow established pipeline workflows for smooth integration into production. Maintain consistent quality while meeting production deadlines. Communicate progress and any issues clearly with the team and production staff. Contract Details Start Date: ASAP Duration: 2-3 months

Bardel Entertainment seeks a 3D Animation Supervisor to lead TV featurette projects in Vancouver, British Columbia. This role guides a team of animators through every phase of the animation pipeline, ensuring the studio’s quality and artistic standards are met from concept to final delivery. Key Responsibilities Oversee the complete 3D animation workflow for TV featurettes, from initial concept through to finished product. Lead and mentor a team of animators, offering creative direction and technical support. Develop and introduce new animation techniques and styles that align with project objectives. Collaborate with directors and production staff to bring story ideas to life through engaging animated sequences. Monitor quality control throughout production to ensure all animation aligns with studio expectations. Location This position is based in Vancouver, British Columbia, Canada.

Join Our Team as a VFX Technical Production Assistant! This entry-level role is an exciting opportunity for individuals looking to start their career in the visual effects industry. Our Vancouver studio is a dynamic and collaborative environment where creativity meets technical expertise.As a VFX Technical PA, you will play a critical role in facilitating smooth operations between production and artistic teams. Your main responsibilities will include coordinating schedules, tracking project progress, and optimizing workflows. You'll also support artists with daily tasks such as troubleshooting minor issues, organizing files, and ensuring that projects move efficiently through the pipeline. This position provides a unique blend of creative and logistical insights into the VFX process.We are seeking a proactive, adaptable individual who is eager to learn and grow within a vibrant studio. The ideal candidate is enthusiastic about helping others, has a keen attention to detail, and takes ownership of their responsibilities. This role offers a fantastic opportunity to gain a comprehensive understanding of the VFX pipeline and advance in the industry.We are committed to providing training for the right candidates.Our studio offers extended health benefits and fosters an open, creative environment for all employees.

CD Projekt Red is seeking a Senior Animation Programmer (R&D) to join the Vancouver studio. This position focuses on building advanced animation systems that support interactive storytelling in games. Role overview As a Senior Animation Programmer, collaboration with artists and designers will be central. The goal is to develop new animation technologies that improve how players experience and interact with game worlds. What you will do Create and refine animation systems for in-game characters and environments Work closely with creative teams to ensure animation tools meet artistic and gameplay needs Contribute to research and development efforts that push the boundaries of interactive storytelling Location This role is based in Vancouver.

Why join usAt Brex, we are revolutionizing the spending landscape with our AI-driven platform. Our suite of integrated corporate cards, banking services, and global payment solutions empowers companies to manage their budgets with confidence. From innovative startups to established enterprises like DoorDash and Flexport, thousands of organizations rely on Brex to optimize their spending, reduce costs, and enhance operational efficiency on a global scale.Joining Brex means stepping into an environment where you can challenge the norms, collaborate with visionary thinkers, and unlock your potential. We are dedicated to fostering a diverse and inclusive workplace, ensuring that your growth is only limited by your aspirations. We equip you with the necessary tools, resources, and support for your professional development.Recruiting at BrexOur recruitment team is where every career at Brex begins. We are the gateway for future innovators and leaders, showing candidates the possibilities that lie ahead. Collaborating with leaders across the organization, we seek out exceptional talent to build high-performing teams. We pride ourselves on our strategic approach, swift execution, and commitment to creating a thoughtful and welcoming candidate experience from the initial interaction. We don’t just fill vacancies; we actively shape the culture at Brex by identifying the next wave of builders and leaders.What you’ll doAs a Senior Technical Sourcer, you will become a strategic partner in talent acquisition, focusing on identifying, engaging, and cultivating a pipeline of elite technical professionals. Collaborating closely with recruiters, hiring managers, and technical leaders, you will gain a deep understanding of role requirements and develop proactive sourcing strategies to meet immediate hiring needs and support long-term growth.Utilizing advanced sourcing techniques, data analysis, and market insights, you will discover exceptional talent across various technical domains, including engineering, data science, product management, AI, and other emerging fields. This position requires creativity, persistence, and strong business acumen to effectively engage passive candidates and position Brex as an employer of choice. Additionally, you will play a crucial role in enhancing our diversity sourcing strategies and continually refining our sourcing processes and tools.Where you’ll workThis position is based in our Vancouver office, operating in a hybrid environment that fosters collaboration while offering the flexibility of remote work. We require at least three coordinated days in the office each week (Monday, Wednesday, and Thursday). Enjoy the added benefit of up to four weeks of fully remote work annually!

Why join us?At Brex, we are revolutionizing the way businesses manage their spending through our AI-driven platform. Our integrated suite of financial tools—including corporate cards, banking, and global payments—empowers companies to spend confidently and efficiently. From startups to established enterprises like DoorDash and Flexport, thousands of organizations trust Brex to streamline their financial operations.Joining Brex means embracing a culture of innovation and collaboration, working alongside some of the industry's brightest minds. We are dedicated to fostering a diverse and inclusive environment where your aspirations can flourish. With the right tools, resources, and support, we ensure you have everything you need to advance your career.Recruiting at BrexRecruiting is the cornerstone of Brex, serving as the gateway for future innovators and leaders. We collaborate closely with company leaders to identify and attract exceptional talent, building high-performing teams that drive our mission forward. Our approach is fast-paced and strategic, with a focus on creating a welcoming candidate experience from the very first interaction. We don’t just fill positions—we shape Brex's culture by discovering the next generation of builders and leaders.Your RoleAs a Senior Technical Recruiter, you will work in partnership with hiring managers and technical leaders to define team requirements and align recruitment goals. Your responsibilities will include sourcing, engaging, and evaluating candidates through diverse channels, managing the entire recruitment process from outreach to onboarding. You'll develop strategies to attract and retain diverse technical talent, proactively creating talent pipelines for both current and future needs. Additionally, you will analyze key hiring metrics to enhance processes, collaborate with cross-functional teams to ensure fairness and efficiency, and promote Brex's employer brand at events and on social media platforms.Your Work EnvironmentThis position is based in our Vancouver office. We embrace a hybrid work model, blending in-office engagement with the flexibility of remote work. Currently, we require a minimum of three coordinated in-office days each week—Monday, Wednesday, and Thursday. Additionally, we offer up to four weeks of fully remote work per year!

Join our dynamic team at Interactive Brokers as a Technical Operations Specialist (TOPS). In this pivotal role, you will be responsible for ensuring the seamless operation of our technical systems, troubleshooting issues, and supporting our clients with their technical needs. Your expertise will contribute to optimizing our operations and enhancing the client experience.

Join our innovative Custom Tech Services team at twocircles as a Technical Delivery Manager, where you will spearhead client-focused technical projects across the KORE Intelligence Platform, with a particular emphasis on Partnership Intelligence.Your role will bridge the gap between client relationship management, technical solutions development, and structured project execution. You will oversee initiatives from initial opportunity assessment and solution design to comprehensive scoping, sprint execution, and successful project launch.Your responsibilities will entail managing integration and extension use cases, including finance integrations through APIs, CRM consulting engagements, custom extensions within Partnership Intelligence, and workflow automation, along with occasionally delivering bespoke solutions that are adjacent to or beyond the core platform.You will collaborate directly with client stakeholders while coordinating with globally distributed engineering teams across Vancouver, London, India, and Australia. This position requires a comfort level with a follow-the-sun delivery model and the flexibility to work across multiple time zones.This is an exceptional opportunity for a candidate who possesses technical expertise, disciplined project leadership skills, thrives in client-facing situations, and enjoys creating clarity and structure in complex, integration-focused projects.

Blackbird Interactive Inc. is looking for a Senior Technical Director in Vancouver, BC, Canada. Role Overview This senior leadership role guides the technical team, shaping the direction and execution of technology across studio projects. The Senior Technical Director steers projects from early planning stages through delivery, ensuring technical goals align with creative vision and production needs. What You Will Do Lead and mentor a team of technical professionals Oversee the development and implementation of new technologies for studio projects Support projects through all phases, from concept to completion Maintain high technical standards to help keep the studio at the forefront of the gaming industry

Dialpad Inc. seeks a Senior Technical Recruiter in Vancouver, Canada to help grow its engineering team. This position centers on identifying, attracting, and hiring skilled technical professionals who will support ongoing projects and contribute to a diverse workplace. Key responsibilities Work closely with hiring managers to understand team needs and define ideal candidate profiles Create and implement recruitment strategies tailored for technical roles Source candidates through social media, networking, job fairs, and additional channels Represent and promote Dialpad’s employer brand throughout the hiring process Impact of this role The Senior Technical Recruiter plays a central role in shaping the future of Dialpad’s engineering team. This work directly supports company growth and helps maintain a talented, diverse group of professionals.

Parallel Domain builds virtual environments that help autonomous vehicles and robots prove their capabilities before operating in the real world. These simulated landscapes must meet strict physical, geometric, and sensor-level standards, providing a reliable space for clients to test and validate advanced autonomous systems. To achieve this, the team relies on a sophisticated content and rendering pipeline. The work goes beyond traditional AAA game development, using methods like Gaussian splat scene reconstruction, neural rendering, AI-powered content workflows, and modern procedural systems. These approaches are reshaping what it means to be a technical artist in this field. Role overview The Principal Technical Artist will lead the development of new workflows for building high-fidelity virtual environments. This is a senior individual contributor role based in Vancouver, BC. The position involves close collaboration with rendering, simulation, and content engineering teams to solve complex challenges in content creation and pipeline design. What you will do Develop and implement advanced workflows for environment creation using Unreal Engine, Houdini, Python, shader programming, and AI technologies. Work alongside multidisciplinary teams to address technical and creative challenges in content pipelines. Apply innovative techniques to push the fidelity and scalability of simulation environments. Requirements Expertise with tools such as Unreal Engine, Houdini, Python, and shader code. Experience with advanced content creation techniques, including neural rendering and procedural systems. Ability to collaborate effectively with engineering and creative teams. Strong background in technical art for high-fidelity environments.

Join TrackVFX as a Technical Artist in Vancouver! This is a remarkable chance to contribute to the establishment of a robust VFX pipeline while transitioning into a more technical role.As a part of our dynamic team, you will have the unique opportunity to shape the early years of our burgeoning studio. Our diverse projects range from feature films to commercials, allowing you to collaborate with seasoned artists who bring a wealth of experience from various productions. We seek passionate artists eager to grow and make a significant impact in a fast-paced environment.The Technical Artist plays a crucial role in enhancing the efficiency of daily tasks for our artists. Responsibilities include identifying and resolving issues, contributing to the development of advanced VFX pipeline solutions, and creating essential software tools. Proficiency in writing plugins and scripts for DCC packages is required, alongside a comprehensive understanding of the VFX production pipeline.We proudly offer extended health benefits, flexible working hours, and an inspiring creative environment for all our team members.

Role overview Kaseya seeks a Senior Technical Program Manager based in Vancouver, British Columbia. This position centers on guiding technical projects from initial planning through final delivery. The Senior Technical Program Manager collaborates with teams across the organization to coordinate work, track progress, and ensure projects move forward as planned. What you will do Lead technical programs aimed at improving both product offerings and internal processes Collaborate with engineers, product managers, and other stakeholders to align on goals and set priorities Manage project schedules and deliverables, working to meet established deadlines Oversee delivery of solutions that address customer requirements and uphold quality standards Requirements Significant experience in technical program management Ability to coordinate efforts across cross-functional teams History of delivering projects that support business objectives and customer needs

Join MongoDB as a Technical Services Engineer dedicated to Named Accounts, where you'll be at the forefront of providing exceptional technical support and solutions to our clients. Your expertise will empower customers to utilize our innovative database technologies effectively, ensuring their success and satisfaction.