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Key ResponsibilitiesAct as the primary support contact for our users, including clinicians, staff, and administrators through Zendesk (email, chat, tickets, phone). Diagnose and troubleshoot user-reported issues, escalate bugs to product/engineering, and ensure resolution. Organize and categorize incoming tickets to enhance internal response efficiency and clarity. Convert user feedback into actionable insights to elevate product usability. Work closely with the Customer Success team to maintain a consistent and proactive support experience. Desired Skills and ExperienceAt least 3 years of experience in technical customer support or client-facing roles, preferably within a healthtech or healthcare SaaS environment. Proven ability to troubleshoot technical issues and conduct root cause analysis to understand the underlying problems. Ability to identify complex bugs and generate detailed reports for the Product and Engineering teams. Strong understanding of clinical workflows, home health, or EHR/EMR systems is a plus (experience with intake, charting, or QA is beneficial). Excellent written and verbal communication skills, with the capacity to simplify technical concepts for non-technical users. Adaptability to fast-paced environments and a proactive mindset. Experience with ticketing software such as Zendesk is preferred. Additional Preferred QualificationsKnowledge of HIPAA compliance, security protocols, and protected health information (PHI) management.
About the job
At Nestmed, we're revolutionizing healthcare documentation with our advanced AI platform, designed to empower clinicians and reclaim their valuable time.
In just a year, we’ve successfully scaled our support to tens of thousands of clinicians, assisting with over a million patient visits. We are proud to be the trusted partner for more than 60 home health agencies, including 7 of the top 10 enterprises in the United States.
Our founding team brings expertise from prestigious institutions such as Stanford, YC, Google, and Meta, with backing from the founders of PayPal and Plaid to establish the essential infrastructure for the promising $500B home healthcare industry.
About Nestmed
Nestmed is at the forefront of transforming healthcare documentation through innovative AI technology. Our mission is to provide healthcare professionals with the tools they need to optimize their workflow, resulting in improved patient care and operational efficiency.
Full-time|On-site|San Francisco, CA • New York, NY • United States
Join Figma as an Enterprise Support Specialist, where you will play a vital role in delivering exceptional support to our enterprise clients. Your expertise will help ensure that our clients have a seamless experience with our design collaboration platform.In this position, you will be responsible for addressing complex inquiries, troubleshooting issues, and…
Perplexity is an innovative AI-driven answer engine that resolves billions of inquiries each month. Our mission is to create precise and reliable AI that supports decision-making for inquisitive individuals and organizations globally.We are seeking a skilled Enterprise Customer Support Specialist who combines extensive product knowledge with a commitment to enhancing high-quality support through automation. As a primary advocate for our Enterprise Pro customers, you will assist them in deriving maximum value, troubleshooting intricate issues, and conveying their insights to influence future product enhancements.ResponsibilitiesEngage directly with enterprise customers through tickets, Slack, and occasionally calls to diagnose and resolve their most complex technical and product inquiries, acting as the ultimate resource before involving Product and Engineering.Utilize Perplexity’s AI tools and workflow automations to provide exceptional support at scale, consistently identifying areas to transform repetitive tasks into personalized, self-service solutions.Foster strong relationships with Enterprise users by advising on best practices, gathering structured feedback, and advocating for customer needs during roadmap discussions.Manage comprehensive troubleshooting processes: replicate issues, identify root causes, collaborate with engineers, and deliver clear, jargon-free explanations.Develop and maintain detailed use-case flows, playbooks, and internal documentation that enable both teammates and customers to address recurring challenges more efficiently.Create and update external documentation (FAQs, help center articles, guides, tutorials) and internal knowledge repositories to ensure information remains accessible and current.Monitor and report on support KPIs (response times, customer satisfaction scores, resolution rates) while proposing data-driven enhancements to processes.Participate in an on-call rotation—including some holidays and weekends—to ensure timely global support coverage.RequirementsAt least 3 years of experience in B2B enterprise customer support, particularly in U.S. and E.U. markets, or similar fast-paced tech settings.Hands-on experience with large-language models, along with a solid understanding of AI principles (such as tokens, context windows, embeddings, and trade-offs between latency and cost).Proficiency in translating complex technical concepts—like APIs, SSO/SAML, and cloud integrations—into clear, actionable guidance for customers.
Join Notion Labs Inc. as an Enterprise Technical Premium Support Specialist, where you will play a crucial role in providing exceptional technical support to our enterprise clients. Your expertise will help ensure that our customers leverage Notion's powerful tools effectively, enhancing their productivity and satisfaction.As a key member of our support team, you will troubleshoot complex technical issues, deliver solutions, and collaborate with cross-functional teams to improve our services. Your technical acumen and customer-centric approach will be essential in driving customer success and fostering long-term relationships.
Full-time|$160K/yr - $180K/yr|On-site|San Francisco, California
Notion Labs Inc. brings together documents, notes, projects, calendars, and emails in a single workspace. Teams at organizations like Toyota, Figma, and OpenAI use Notion to organize their work and save time. The platform integrates AI features designed to simplify tasks and help users find solutions quickly. In-person collaboration is a key part of the culture at Notion. Team members work onsite in the San Francisco office on Anchor Days: Mondays, Tuesdays, and Thursdays. Some roles may require additional time in the office. Role overview The Enterprise Technical Support Specialist partners directly with enterprise customers and internal engineering teams to resolve complex technical issues. This position is based in San Francisco and requires regular in-office attendance. What you will do Deliver personalized, high-touch support to major enterprise clients, addressing urgent technical needs. Build and maintain strong relationships with enterprise customers to support ongoing engagement and satisfaction. Troubleshoot and resolve complex issues across Notion’s platform and partner applications, with a focus on maximizing AI features. Act as a liaison between clients and engineering: replicate issues, write detailed bug reports, and communicate solutions clearly. Collaborate with engineering and product teams to develop and refine processes for managing technical challenges. Lead advanced troubleshooting for Notion products and partner integrations. Replicate customer issues, conduct initial codebase analysis, and escalate bugs to Engineering as needed. Monitor and manage key performance metrics set by the team. Respond promptly to high-priority customer concerns. Improve and scale support processes to handle complex, critical cases more effectively. Create and maintain both internal knowledge bases and customer-facing documentation.
At Runway ML, we are at the intersection of art and science, developing cutting-edge AI technologies that simulate the world. We believe that innovative world models are essential for advancing artificial intelligence and addressing complex challenges such as robotics, healthcare, and scientific discovery. Unlike traditional language models, our approach emphasizes experiential learning through simulations, facilitating rapid progress and creative storytelling.Our team is composed of imaginative, compassionate, and driven individuals who are committed to making a positive impact on the world. If you share this passion and are eager to contribute to groundbreaking projects, we want to hear from you.About the Role*We are open to hiring remotely across the West Coast, with offices located in San Francisco and Seattle.We are developing a revolutionary tool designed to democratize content creation for everyone, from independent creators to large corporations. We are seeking a skilled support professional with 3-5+ years of experience in customer-facing technical roles who can seamlessly integrate into our team.This position requires someone who is self-sufficient, capable of making sound decisions without constant supervision, and adept at tailoring communication styles to suit different audiences. As part of our strategically driven support team, you will tackle complex technical challenges, advise on creative workflows, and play a vital role in enhancing customer retention and growth.Your ResponsibilitiesManage customer inquiries via email, chat, and Slack, focusing on intricate cases that necessitate human insight.Deliver technical and creative assistance to enterprise clients through written communication and calls.Investigate technical problems and compile thorough bug reports to optimize engineering efforts.Conduct QA testing for AI support automation to ensure quality and precision.Collaborate with the Customer Success team on enterprise implementation and user adoption and work cross-functionally with Product and Engineering teams.Remain up-to-date on product developments by actively using Runway.Contribute to the knowledge base, documentation, and process enhancements.Identify recurring issues through analysis of ticket patterns and customer interactions, advocating for solutions.
Join Exa, where we're revolutionizing the way users engage with information through our next-generation AI search engine, designed to surpass Google for power users. Explore how we empower users to discover insights that are otherwise inaccessible: https://exa.ai/websetsOur team of around 65 talented professionals hails from prestigious institutions like Harvard, MIT, Google, and Apple. Having recently secured a Series B funding round from Benchmark, we are on a fast track to creating the most intelligent search engine ever.As a key member of our Enterprise Marketing team, you will collaborate with customers, partners, and our engineering team to effectively communicate our product offerings and drive business growth!
Full-time|$135K/yr - $150K/yr|On-site|Chicago, Illinois, USA; San Francisco, California, USA
The Opportunity Join our dynamic team as an Enterprise Security Sales Specialist, where you will collaborate with Enterprise Account Executives to enhance the adoption of Datadog's cutting-edge Security platform among key enterprise clients. This is a pivotal role focused on effectively positioning our comprehensive Security solutions—including Cloud SIEM, Cloud Workload Security, and CSPM—to both new and established customers. Your efforts will help expand our presence and empower clients to modernize their security infrastructure in the cloud. What You Will Do Serve as the security product subject matter expert (SME) for a designated account portfolio. Collaborate closely with Enterprise Account Executives to secure new logos and drive expansion in strategic accounts. Lead the security sales cycle from initial discovery through to technical closure, partnering with Sales Engineers. Promote Datadog's security narrative to leaders in security (CISOs, Security Architects, SecOps). Work cross-functionally with our partner, channel, and alliance teams to create effective go-to-market strategies. Co-sell effectively with AEs and partners, contributing to deal strategy, solution alignment, and stakeholder engagement. Stay abreast of security trends and competitor offerings to effectively differentiate Datadog.
Join our dynamic team at Sonsoft Inc. as an Enterprise Application Integration Specialist. In this pivotal role, you will be responsible for designing and implementing integration solutions that enhance our enterprise applications. Your expertise will help streamline processes, improve system interoperability, and drive innovation within the organization.
Join Sonsoft Inc. as an Enterprise Application Integration Specialist and play a crucial role in enhancing our integration processes. You will leverage your expertise in enterprise application integration to develop and maintain solutions that connect diverse systems and improve operational efficiencies.
Role Overview Clay Labs is looking for a Product Support Specialist in San Francisco to help customers get the most from our products. This role serves as the first point of contact for users who need assistance. The work centers on resolving technical issues, sharing product knowledge, and working with other teams to refine our services. What You Will Do Troubleshoot technical problems reported by customers Guide users through product features and usage Collaborate with teams across the company to address feedback and support improvements
At Mapbox, we are at the forefront of revolutionizing real-time location services for a new era of location-aware businesses. As the only platform offering a comprehensive suite of tools, we empower organizations to navigate people, packages, and vehicles seamlessly. With over 4 million registered developers, our platform is renowned for its flexibility, stringent security protocols, and privacy compliance. Organizations harness Mapbox's applications, data, SDKs, and APIs to craft unique and immersive experiences that captivate their customers.Our IT team plays a crucial role in ensuring that technology is not only effective but also provides a frictionless experience for every Mapbox team member. We strive to optimize our corporate technology infrastructure by promoting secure and repeatable processes, supporting data across various platforms, and delivering self-service solutions whenever feasible.Every individual at Mapbox is a valued customer, stakeholder, and partner—often all at once. The IT department encompasses diverse functions, including incident response, laptop support, office networking, audio/visual management, SaaS integration, onboarding for new hires, and end-user training.Your RoleAs a part of our global organization with offices across North America, Europe, and Asia, you'll be joining a dynamic IT team that provides outstanding support and services for our worldwide offices. In this role, you will support a rapidly growing employee base in your region and collaborate with IT colleagues from other offices to maintain a follow-the-sun support model while developing solutions that enhance Mapbox's overall agility. Reporting directly to the IT Manager, your primary focus will be on IT and Security Operations, ensuring the optimal performance of our systems and services—both on-premises and in the cloud—while assisting employees in maintaining consistent, secure, and user-friendly processes.In this position, you can expect to:Collaborate with the IT team to manage inbound support requests and incidents, resolving them in alignment with our service level agreements.Deliver exceptional customer support in-person, through our ticketing system, and via chat, empowering employees to effectively utilize our corporate tools and become IT advocates.Facilitate smooth onboarding processes for new hires and manage the comprehensive IT lifecycle for employees.Set up, maintain, and enhance the in-office LAN, Wi-Fi, audio-visual, conferencing, and computing systems.
Who We AreSamsara (NYSE: IOT) is the leader in Connected Operations™ Cloud, a groundbreaking platform empowering organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational enhancements. We are dedicated to advancing the safety, efficiency, and sustainability of the physical operations that drive our global economy. Representing over 40% of global GDP, industries such as agriculture, construction, field services, transportation, and manufacturing form the backbone of our planet, and we are thrilled to facilitate their digital transformation at scale.Joining Samsara means you will play a key role in defining the future of physical operations and contribute to a diverse range of product solutions, including Video-Based Safety, Vehicle Telematics, Apps, Driver Workflows, and Equipment Monitoring. As a part of a recently public company, you will enjoy the autonomy and support necessary to make a significant impact as we build for the long-term.About the Role:Samsara is on the lookout for a dynamic enterprise seller to effectively launch our latest product lines (Asset Tags, Fleet Apps, Multi-cam) into the market. This strategic position will work closely with our senior Account Executives (AEs) across Select & Strategic accounts. You will be pivotal in scaling our early-stage products, influencing go-to-market strategies, and defining budget frameworks within our largest customer base.About the TeamThis newly established team will report to a Regional Sales Director (RSD) and consist of specialist sellers aligned by both segment and product. AEs within the team will focus on the growth of one of two initial product lines (Asset Tags or Fleet Apps) and will be motivated by growth targets across a single AVP organization. Sellers will drive growth through executing strategic, high-value deals; establishing the business case for emerging products with flagship reference clients; and collaborating cross-functionally to implement the infrastructure and resources necessary for other AEs within the segment to succeed.This is a remote position available to candidates residing in the United States.You Should Apply If:You want to make a difference in the industries that sustain our world: Your contributions will lead to tangible impacts.
On-site|On-site|San Francisco, CA | New York City, NY | Seattle, WA
Join Anthropic as a Product Support Specialist and play a pivotal role in ensuring the safe delivery of AI to users worldwide. In this dynamic position, you'll engage directly with users, addressing their needs and concerns while investigating and tracking issues to enhance their experience. You'll also identify knowledge gaps within our team and provide exceptional support to strategic clients, showcasing your commitment to customer satisfaction and effective communication.
Full-time|$60K/yr - $75K/yr|Hybrid|San Francisco, CA
At Nestmed, we're revolutionizing healthcare documentation with our advanced AI platform, designed to empower clinicians and reclaim their valuable time.In just a year, we’ve successfully scaled our support to tens of thousands of clinicians, assisting with over a million patient visits. We are proud to be the trusted partner for more than 60 home health agencies, including 7 of the top 10 enterprises in the United States.Our founding team brings expertise from prestigious institutions such as Stanford, YC, Google, and Meta, with backing from the founders of PayPal and Plaid to establish the essential infrastructure for the promising $500B home healthcare industry.
Full-time|$65K/yr - $90K/yr|On-site|San Francisco, California, United States
At Azbuka, we are passionate about literature and dedicated to transforming the world into a more empathetic and creative space through the power of storytelling. Our mission is to unite a global community of readers by connecting them through our charming 'corner bookshop' chain, engaging online book clubs, and a comprehensive streaming subscription service that offers thousands of audio and e-book titles in multiple languages.We are seeking a Customer Support Specialist to become a vital part of our team.
Full-time|$78.5K/yr - $101.8K/yr|Remote|San Francisco or Remote
Join the Team at CheckAt Check, we simplify the process of paying people. We are not just building our business; we are collaborating with our partners to create innovative payroll solutions. As trailblazers in the realm of embedded payroll, we are reshaping how individuals are compensated, making it more accessible for payroll businesses to launch, expand, and succeed. Discover our journey | Listen to our story.Check is more than just API infrastructure; we serve as a catalyst for building and scaling payroll businesses.Our Team's MissionPayroll systems are flawed. Join a passionate team at Check to help address these issues! You will leverage creative problem-solving, analytical thinking, and determination to make a significant impact on every business we assist. We see challenges as opportunities to contribute to meaningful solutions, prioritizing the unique strengths and values each team member brings to our collective mission.If you're eager to dive in and transform the payroll landscape, join us in simplifying the complex, making a tangible difference, and shaping a brighter future for businesses of all sizes.Your RoleAs a Tax Support Specialist, you will manage a portfolio of tax agencies comprehensively — being the key point of contact for all tax-related matters, ensuring clear communication with partners, and driving resolutions to completion. You will take ownership of the entire tax workflow, handling notifications, filings, and inquiries with confidence.Your expertise will allow you to navigate the intricacies of various agencies, understanding their processes, timelines, and preferred escalation methods to deliver swift and accurate results for our partners.
Full-time|$85K/yr - $95K/yr|On-site|San Francisco, California, United States
Occupational TherapistLocation: San Francisco, CA Position: Full-TimeSchedule: Monday–Friday, 9:00 AM – 5:00 PMSalary: $85,000 – $95,000 per yearSummaryJoin our dedicated team at Gotham Enterprises as an Occupational Therapist, where you will play a pivotal role in enhancing patients' abilities to perform daily activities and facilitating their safe return to routine. This position emphasizes thorough evaluation, strategic treatment planning, and direct intervention to achieve measurable progress in home, work, and community settings.ResponsibilitiesConduct comprehensive evaluations of patient abilities and daily living challenges using standardized and functional assessments.Develop personalized treatment plans that prioritize practical goals and track measurable outcomes.Deliver hands-on therapy and training aimed at enhancing mobility, coordination, strength, and independence.Educate patients and their families on safe techniques, at-home programs, and adaptive strategies to promote overall wellness.Advise on adaptive equipment and necessary modifications for home and work environments as needed.Maintain accurate documentation of therapy sessions, progress, and updates to treatment plans in a timely manner.Collaborate effectively with physicians and the care team to ensure continuity of care for patients.
Full-time|Remote|San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
Role Overview Mercury is looking for a Customer Support Learning & Enablement Specialist to strengthen the skills and knowledge of our customer support team. This role shapes how our team helps clients by building and delivering training programs that keep support practices sharp and effective. What You Will Do Design and roll out training initiatives for the customer support team Equip team members with the tools and knowledge needed to assist clients confidently Promote a culture where learning and continuous improvement are part of daily work Location This position is open to candidates in San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or the United States.
Founded in 2007, Airbnb has transformed the way people travel, creating a platform that connects over 5 million hosts with more than 2 billion guests in nearly every country. Our hosts offer extraordinary accommodations and unique experiences, allowing guests to immerse themselves in local cultures authentically.Join Our Community:We are on the lookout for a passionate and proactive individual to become a vital part of our Customer Service team as a Premium Support Specialist. The right candidate will embody hospitality, analytical thinking, and a strong commitment to exceptional service delivery.Your Impact:As a Premium Support Specialist, you will be at the forefront of our service operations, directly engaging with customers and collaborating with internal teams. Your primary responsibility will include providing comprehensive support to key community members, particularly within the Luxury segment. You will manage cases from start to finish, ensuring thorough resolutions while building lasting relationships. Proficiency in both English and French is a must, alongside robust problem-solving skills and a customer-centric approach. Adaptability and resourcefulness are essential in our dynamic environment, where you may need to handle pressure gracefully while maintaining professionalism and discretion. Flexibility is key, as duties may evolve based on organizational needs.Your Daily Responsibilities:The following responsibilities are indicative and may evolve:Complex Case Management: Deliver exemplary service to every community case.
Transforming Hospital OperationsIn today's healthcare landscape, many hospitals still rely on outdated methods — utilizing paper, spreadsheets, and guesswork to manage crucial operations like staffing, labor planning, and capacity. This inefficiency results in a staggering waste of thousands of hours and millions of dollars each year.At Vitalize, we are revolutionizing this process with our intelligent, automated staffing operations platform. Our solution empowers clinical leaders with real-time decision support, streamlining workflows, minimizing unnecessary labor costs, and maximizing patient capacity.As we continue to build the future of hospital workforce operations, we are rapidly gaining traction against traditional HR/ERP systems. With our platform already implemented in over 20 hospitals, nearing eight-figure revenue, and significant funding from top-tier investors, we have tripled our revenue in just the past three months and are poised for rapid scaling.Your RoleIn this pivotal role, you will ensure that our hospital partners can efficiently run their most essential workflows on the Vitalize platform. Your responsibilities extend beyond simple ticket responses; you will gain a deep understanding of our complex, data-driven staffing operations and proactively ensure that our users have access to accurate staffing information that directly impacts patient care.Customer Support Ownership: You will lead the customer support experience, addressing inquiries related to product features, data integrations, workflow configurations, and technical troubleshooting through various channels including email, SMS, video calls, and in-person visits when necessary.Data-Driven Workflow Unblocking: Hospital staffing operations hinge on precise, real-time data. When issues arise — such as integration failures, data synchronization problems, or calculation discrepancies — you will investigate to uncover root causes, collaborate with engineering to resolve them, and ensure that our customers can resume their operations smoothly.Direct Customer Engagement: Regular interactions with nurses, staffing coordinators, and hospital executives will be essential for understanding their workflows, troubleshooting issues, and gathering feedback. Your willingness to visit hospitals as needed will provide vital context for problem-solving.Product Influence: By analyzing customer feedback, you will identify trends and insights that shape product decisions and roadmap priorities. You will also contribute to creating knowledge base content, drafting troubleshooting guides, and developing scalable support processes as we grow.Collaboration with Engineering: Close collaboration with product and engineering teams will be crucial. You will help replicate bugs, document technical issues, and ensure that solutions are implemented swiftly. Your technical expertise will enable you to effectively bridge the gap between customer challenges and engineering solutions.
