About the job
At Appian, we pride ourselves on our core values of Intensity and Excellence. Our commitment to high standards ensures that we deliver quality in everything we undertake. With a culture that embraces ambition and accountability, we tackle challenges together as a cohesive team. By becoming a part of Appian, you will join a dedicated group passionate about achieving excellence.
Are you ready to merge your expertise in technology with strategic problem-solving skills? Our Customer Success team at Appian is deeply committed to driving exceptional customer outcomes. We are focused on delivering critical business impacts swiftly, partnering with clients to transform their innovative ideas into reality. By joining our team, you will gain the support and growth opportunities necessary to refine and advance your consulting skills.
As a Technical Delivery Manager (TDM), you will play a pivotal role in two key objectives of our organization: (1) ensuring that our customers attain outstanding business results through technology initiatives, and (2) fostering customer growth via technology proficiency, trusted guidance, and proven outcomes. TDMs oversee the development and implementation of innovative solutions on the Appian platform, managing all facets of agile delivery for Appian-led projects, including risk management and the elimination of obstacles. Collaborating closely with front-line sales representatives, TDMs will drive growth in strategic accounts and integrated solutions. Your responsibilities will encompass project management, account management, relationship building (with both customers and partners), financial oversight, opportunity assessment, problem identification, project/use case formulation, demand generation, service positioning, and account strategy, all in partnership with Appian Sales, Appian Partners, and the broader Customer Success team, including Customer Success Managers (CSMs).
