Technical Director

Pure Storage is seeking a Technical Services Engineer Intern to join the team in Dublin, Ireland. This internship offers hands-on experience supporting customers and learning from experienced engineers in the data storage industry. Role overview As a Technical Services Engineer Intern, the focus will be on assisting global customer support operations. Interns will work alongside the Global Technical Services team and collaborate with the Customer Experience organization, including Technical Services, Professional Services, PEAK, Portfolio, and Customer Success. What you will do Assist in resolving technical customer issues related to hardware, software, and environmental factors within the Everpure product suite. Manage and track customer issues in the CRM system, ensuring timely and accurate updates. Support storage upgrades and maintenance by preparing updates, validating pre-checks, and shadowing senior engineers during change windows. Help troubleshoot proactive alerts from customer storage arrays. Advocate for customer concerns and represent Pure Storage through clear, professional communication. Learning and development This is a hands-on learning role with structured opportunities for practice and regular feedback. Interns will gain exposure to the fundamentals of enterprise support, including case lifecycle management, severity and priority handling, and working in a 24/7 environment. There will also be opportunities to build knowledge of the Everpure product suite and its solutions. What we value Pure Storage emphasizes core values such as Persistence, Creativity, Teamwork, Ownership, and Customer First. The company’s Everpure brand pillars are Simple, Sophisticated, and Transformational. Candidates who are eager to learn and embody these values will thrive in this internship.

Join MongoDB as an Associate Technical Services Engineer II, where you will play a pivotal role in providing exceptional technical support and assistance to our clients. You will be responsible for troubleshooting complex issues, offering solutions, and ensuring customer satisfaction. This position is ideal for those who are passionate about technology and eager to grow within a dynamic environment.

About Chalk Chalk is revolutionizing the data platform landscape to empower the next generation of machine learning applications. We dismantle the traditional barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform merges the lightning-fast performance of Rust with intuitive tools beloved by developers. Leading enterprises rely on Chalk for a range of solutions, from preventing fraudulent credit card transactions to identity verification and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our primary technical support expert, ensuring that our customers enjoy outstanding experiences with our products. You will interact directly with clients across diverse sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position presents a unique opportunity to gain in-depth insights into our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product quality. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work in partnership with the Engineering team to escalate and resolve complex issues efficiently. Acquire extensive product knowledge to enhance customer value from Chalk. Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues. Identify areas for improving product reliability, usability, and overall customer satisfaction. What We Are Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical capabilities. Exceptional written and verbal communication skills. Ability to collaborate effectively with both technical and non-technical teams. Previous experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.

About ChalkChalk is at the forefront of innovation, creating a cutting-edge data platform designed to propel machine learning applications into the future. We eliminate the traditional barriers of complexity, latency, and scalability that have hindered ML capabilities. Our platform offers the performance of Rust combined with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis.Role OverviewIn the position of Support Engineer at Chalk, you will serve as the primary technical support specialist, ensuring that our customers enjoy outstanding experiences with our products. You will engage directly with clients in sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This role presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a meaningful contribution to customer satisfaction and product quality.Key ResponsibilitiesDeliver prompt and effective front-line technical support to Chalk customers, diagnosing and resolving technical issues as they arise.Work collaboratively with the Engineering team to escalate and resolve complex technical problems efficiently.Cultivate a thorough understanding of our products to assist customers in maximizing their value from Chalk.Document solutions, develop knowledge-base articles, and share insights to minimize recurring issues.Identify and recommend improvements to enhance product reliability, usability, and customer satisfaction.QualificationsA solid technical background with experience in technical support or software engineering.Proficiency in programming languages such as Python and SQL.Excellent troubleshooting, analytical, and problem-solving abilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Previous experience in customer-facing technical roles is highly preferred.Bachelor's degree in Computer Science or a related field is required.

Kota is looking for a Technical Support Engineer in Dublin to help maintain the operational health of our embedded integrations. This role supports our mission to improve insurance and retirement benefits for today’s workforce. Role overview This position sits at the intersection of product development, engineering, and customer support. The Technical Support Engineer acts as a reliable point of contact for partners, addressing integration challenges quickly and accurately. Unlike a typical helpdesk role, this job involves hands-on technical work and close collaboration with the engineering team. What you will do Serve as the technical first responder for partner integration issues Navigate the codebase and query databases to troubleshoot and reproduce bugs Identify root causes and propose or implement safe, well-scoped fixes Maintain clear, timely communication with partners during critical situations Work closely with the General Manager and engineering team to support Kota’s mission Collaboration This role offers the chance to work side by side with both leadership and engineers, contributing directly to making benefits more accessible and valued for employees across Europe.

Join Squarespace as a Software Engineering Intern this summer in Dublin! We are on the lookout for enthusiastic students to be part of our dynamic Software Engineering Internship Program. Our diverse teams are dedicated to advancing the next generation of web platform technologies. Throughout this 12-week paid internship, you'll have the opportunity to make significant contributions, enhance your technical abilities, and immerse yourself in the vibrant culture of Dublin!Internship RolesBackend: Backend teams collaborate closely with our Frontend teams to create a seamless website creation and editing experience. You will play a key role in enhancing Squarespace's robust engine that supports millions of users globally. For this position, familiarity with Java and strong skills in data structures and algorithms are required.Frontend: Our Frontend teams design and build sophisticated web interfaces with a keen eye for aesthetics. Experience in JavaScript is essential for this role.Application ProcessReview the team descriptions and their specific language requirements.Select the team that excites you the most.If your application aligns with our needs, we will reach out with a take-home assessment before proceeding to interviews.

Reports to: Product ManagerThis field-based position is ideally suited for candidates located within commuting distance of our Dublin office. As a Technical Field Engineer, you will play a pivotal role in delivering engineering support for the commissioning and maintenance of Invisible Systems. Your primary responsibilities will involve overseeing a significant hardware upgrade project over the next three years, as well as facilitating the installation and commissioning of our new EMS product.

At Vanta, we are dedicated to empowering businesses to establish and demonstrate trust. Our commitment to continuous security monitoring and verification allows organizations to improve their security practices effortlessly. Our diverse and talented team includes individuals with various backgrounds, and many have thrived at Vanta without prior security experience.Our mission at Vanta is to enhance internet security and safeguard consumer data. We believe in the importance of ongoing security monitoring and verification, enabling companies to practice superior security with ease. We take pride in our collaborative and supportive team environment.As a Technical Support Engineer (TSE), you will be crucial in assisting our customers by addressing their most intricate technical challenges. You will serve as the ultimate technical escalation point for our Technical Support Specialists (TSS) and work closely with our Support and Engineering teams to provide an exceptional customer experience while adhering to our service SLAs.Our objective is to deliver top-tier Technical Support to our clients. Our team's mantra is: "We make complex solutions seem simple and excel in customer education." We prioritize building strong relationships with our customers based on trust and transparency, which is why our Technical Support Metrics are publicly available.As a Technical Support Engineer at Vanta, your responsibilities will include:Providing technical assistance to Vanta customers via email, screen sharing, and chat, ensuring timely responses within established SLAs.Gaining an in-depth understanding of Vanta’s product features, integrations, configurations, and messaging.Managing and resolving intricate technical issues for customers, while collaborating with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point.Exhibiting a strong sense of ownership and accountability for enhancing the overall customer experience.Clearly communicating complex solutions to customers and documenting them for future reference.Implementing systematic problem-solving and troubleshooting methods, documenting insights in our Support CRM to identify trends.Creating reproducible test cases and collaborating with Product and Engineering teams to enhance the product.

OverviewLocation: Dublin, Ireland, on-siteRequirement: Bachelor’s Degree in Mathematics, Engineering, or Computer Science (completed or in final year)About WhippyWhippy is a cutting-edge AI communication platform that streamlines real business workflows through voice, SMS, chat, and APIs. We partner with telephony providers, CRMs, ATS platforms, and internal enterprise systems to empower AI agents capable of handling inbound calls, qualification flows, onboarding processes, support inquiries, and operational tasks.The RoleAs a Forward Deployed Engineering Intern, you will engage directly with enterprise deployments and contribute to production code that integrates Whippy with customer systems. Your work will straddle the realms of APIs, telephony, databases, and AI workflows. This is a hands-on role where you will build and debug live systems used by actual customers, setting the stage for potential advancement into a full-time Forward Deployed Engineer position.What You’ll Do• Develop and enhance API integrations with third-party systems (CRM, ATS, telephony, internal tools)• Create data flows connecting Whippy with external platforms• Troubleshoot production issues related to webhooks, retries, and asynchronous workflows• Optimize logging, monitoring, and visibility across deployment systems• Document integration architecture and deployment methodologies• Recognize patterns across customer implementations and suggest reusable enhancementsWhat We’re Looking For• A Bachelor’s Degree in Mathematics, Engineering, or Computer Science (completed or in final year)• Solid programming fundamentals• Experience in developing substantial software projects (internships, open source, personal projects)• Comfort with APIs and relational databases• Strong analytical skills for data flow and troubleshooting• A proactive mindset with the ability to communicate effectively in written and verbal forms

Join Toast, Inc. as a Staff Software Engineer and take the lead on innovative projects that shape the future of our technology. In this role, you will work collaboratively with cross-functional teams to design, develop, and implement high-quality software solutions. Your expertise will help drive technical direction and mentor junior engineers, fostering a culture of continuous improvement.

Oomnitza provides a cutting-edge Enterprise Technology Management platform that streamlines and automates essential IT business processes. Our innovative SaaS solution features agentless integrations, established best practices, and low-code workflows, empowering enterprises to optimize their existing infrastructure and automate critical tasks such as onboarding, offboarding, audit readiness, refresh forecasting, and more. This significantly minimizes reliance on manual processes and error-prone ticketing systems. We proudly support some of the most renowned and forward-thinking companies in enhancing operational efficiency, expediting audits, reducing cyber risks, and eliminating unnecessary IT expenditures.We are in search of a Senior Technical Support Engineer who excels in dynamic environments, possesses a knack for resolving intricate technical issues, and demonstrates a strong aptitude for self-directed learning while delivering superior customer experiences. This pivotal role demands robust technical expertise, proficiency in API troubleshooting, and a collaborative, customer-focused approach.

Tenable supports more than 44,000 organizations in understanding and managing cyber risk. Clients include a majority of the Fortune 500, nearly half of the Global 2000, and numerous government agencies. The Dublin office works closely with teams worldwide to help drive progress in cybersecurity. Colleagues at Tenable often mention the collaborative atmosphere and the support of their peers as reasons for staying. The company values respect, inclusion, and ongoing professional development. Employees are encouraged to contribute ideas and work together to deliver results for clients. Role overview The Technical Support Engineer connects Tenable’s cybersecurity products with customer needs. This position focuses on resolving technical issues, supporting vulnerability assessment and compliance solutions, and helping clients reduce cyber risk. Tasks range from assisting with Nessus scanner setup to guiding users through log correlation and real-time vulnerability analysis. What you will do Act as the primary technical contact for customers, collaborating with Product Management, Sales, R&D, and other internal teams. Interpret and resolve technical questions from clients. Review vulnerability scan results, system audits, and log events. Reproduce reported software issues in a controlled lab setting. Use AI-driven tools to automate routine work and focus on more complex technical challenges. Maintain current knowledge of Tenable’s product suite. Location This position is based in the Dublin, Ireland office.

Join WalkMe, a subsidiary of SAP, as we redefine the Digital Adoption Platform (DAP) landscape, empowering organizations to navigate the complexities of modern technology. By utilizing WalkMe's innovative features—including guidance, engagement, insights, and automation—companies can optimize operational efficiency, enhance executive oversight of digital utilization, and fully leverage their digital investments, thus ensuring successful digital transformation.In partnership with SAP, WalkMe is at the forefront of revolutionizing the digital transformation process, enabling businesses to maximize the capabilities of SAP's powerful ERP solutions while improving user experience and productivity through WalkMe's user-friendly platform.This role involves direct support for WalkMe under the SAP umbrella.As a Technical Support Engineer, you will report directly to the Support Manager and serve as a reliable point of contact for our diverse customer base. Your role will commence with customer onboarding and extend through project implementation and contract renewals. You will be instrumental in delivering timely and effective solutions that align with our Service Level Agreements (SLAs), ensuring high levels of customer satisfaction. Moreover, your contributions to our knowledge base and customer community will significantly enhance the overall customer experience.

Intercom is hiring a Technical Support Engineer based in Dublin, Ireland, to provide customer support from Saturday through Wednesday. This role centers on helping users resolve technical issues and navigate the Intercom platform. Role overview The Technical Support Engineer will handle customer inquiries, troubleshoot technical problems, and offer clear guidance on using Intercom’s products. The position involves regular interaction with users, aiming to deliver a smooth and reliable experience every day. Schedule Work days: Saturday to Wednesday Location: Dublin, Ireland What you will do Respond to customer support requests Diagnose and resolve technical issues Guide users on effective use of the Intercom platform

About SumUpAt SumUp, we celebrate the everyday hero—the individuals who dare to pursue their passions and possess the resilience to achieve their dreams.Our mission revolves around empowering small business owners by developing robust, user-friendly financial solutions to streamline their operations. Embracing a founder's mentality and a team-first philosophy, our diverse teams across Europe, South America, and the United States collaborate to ensure that entrepreneurs can thrive in their pursuits. Your TeamJoin SumUp's Global Internal Audit team, a vital component of our larger G&A / GRC function, reporting directly to the Global Head of Internal Audit.This team is instrumental in upholding SumUp's integrity, ensuring regulatory compliance, and fostering trust with our Board, Audit Committee, and regulators. As an IT Internal Auditor, you will leverage your technology and data analytics expertise, partnering closely with senior leaders across the organization.You will serve as the primary expert for technology-focused audits, influencing how we evaluate IT risks, controls, and governance within a rapidly growing global fintech. What You’ll DoIn your role as an IT Internal Auditor, you will contribute to the execution of SumUp's approved Internal Audit Plan, with a keen emphasis on technology, data, and systems risk.Your responsibilities include:Planning and executing IT internal audits...

About TelnyxAt Telnyx, we are not just envisioning a future of global connectivity—we're actively constructing it. Our journey includes designing and enhancing the capabilities of a private, global, multi-cloud IP network and providing access to hyperlocal edge technology via user-friendly APIs. We are at the forefront of creating a seamless interconnection among people, devices, and applications.Our mission is to revolutionize outdated systems, automate tedious processes, and address real-world challenges through innovative connectivity solutions. As a financially stable and profitable organization, we take pride in our ability to invest in cutting-edge technologies while promoting a culture of continuous learning and development for our team.We envision a future where borderless connectivity drives limitless innovation. By joining our team, you can contribute to building this interconnected world while advancing your own career.The RoleTelnyx is developing the infrastructure for Voice AI, and we are in search of a Technical Recruiter who can identify the engineers making this vision a reality. You will be responsible for managing the complete recruitment lifecycle for engineering and technical positions on a global scale. We operate quickly, prioritize quality hires, and leverage data for optimization. If you excel in fast-paced environments and enjoy the challenge of sourcing exceptional talent, this opportunity is tailored for you.Responsibilities• Manage the entire recruitment cycle—sourcing, screening, interviewing, and closing candidates. Treat your recruitment needs as a business operation.• Global Hiring—We seek the best talent without geographical restrictions.• Collaborate closely with hiring managers to understand team needs and align recruitment strategies.

Senior Engineer - Water ServicesJoin Roughan & O’Donovan (ROD), a leading consultancy firm, as we seek a dedicated civil/environmental engineer with a minimum of eight years of relevant experience to enhance our dynamic water engineering team. This permanent role offers the opportunity to contribute to impactful projects that shape the future of water services.About the RoleAs a Senior Engineer, you will collaborate with a highly skilled multidisciplinary team proficient in various technical disciplines, including environmental science, ecology, hydrology, hydrogeology, and planning. Our team has successfully delivered projects worth over €3 billion for both public and private sector clients across Ireland and the UK.Our diverse portfolio includes:Flood alleviation schemesSustainable flood risk management planning and policy developmentStrategies for climate change adaptationInfrastructure projects such as bridges, highways, and public transportResidential, healthcare, education, commercial, and retail developmentsHighlighted projects include:DART+ WestWATCH – Water Management in the Face of Climate ChangeNarrow Water Bridge, Omeath, Co. LouthWaterford City Public Infrastructure ProjectCork Area Commuter Rail (CACR) ProgrammeA6 Dungiven to Drumahoe Dualling Scheme, Northern IrelandBallycullen Flood Defence SchemeStrategic Flood Risk AssessmentsStormwater management strategiesWater Framework Directive catchment pressure assessments

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences through our innovative solutions.Meet Fin, our advanced AI customer service agent, designed to provide seamless, around-the-clock support. Paired with our Helpdesk, the Intercom Customer Service Suite offers a comprehensive solution for handling intricate queries that require human intervention, ensuring a transformative customer experience.Founded in 2011, Intercom is trusted by nearly 30,000 businesses globally, setting the standard for exceptional customer service. Guided by our core values, we remain committed to innovation, speed, and delivering unparalleled value to our clients.What’s the opportunity?In the rapidly evolving landscape of customer support, we are seeking a Technical Support Specialist who thrives in an autonomous environment, embodies a deep curiosity, and is proficient in AI tools. This role demands high standards not only for personal performance but also for the team.As a Technical Support Specialist, you will tackle complex technical queries related to our nuanced features, act as a pivotal escalation point for intricate investigations, and provide world-class customer support. You will collaborate proactively with customers to maximize their use of our platform and contribute to enhancements in our products, processes, and team development. Utilize AI tools alongside your expertise to efficiently resolve complex cases and foster a culture of continuous improvement. If you embrace constant learning and adaptability, this dynamic environment will be a perfect fit!If you are excited about this opportunity, we invite you to join us as our next Technical Support Specialist.