About the job
Appian’s Customer Success team in Madison, Wisconsin partners with clients to deliver business-critical software solutions. As a Technical Implementation Consultant, you will work directly with customers after the sale, guiding them through the process of designing and implementing applications on the Appian platform. These solutions help organizations advance their digital transformation efforts and maintain a competitive edge.
What you will do
- Lead projects from initial requirements through to deployment, creating custom software and AI solutions for commercial clients.
- Work within an agile framework to understand client business processes and translate technical needs into effective solutions.
- Design relational data models and develop APIs to connect various systems.
- Implement AI use cases using Appian’s AI tools, including retrieval augment generation (RAG), agentic workflows, prompt engineering, and generative models.
- Collaborate closely with both technical teams and business users on the client side throughout the software development process.
- Support clients as they build and refine their own process applications using Appian’s platform.
Growth and support
This role provides opportunities to strengthen consulting skills while working on digital transformation projects. The team values collaboration and professional development, supporting each other as they deliver results.

