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Experience Level
Experience
Qualifications
To excel in this role, you should possess:Proficiency in collaborating with clients to define business processes and collect functional and technical system requirements. Outstanding communication skills, a passion for technology, a commitment to continuous learning, and a knack for asking insightful questions to address the right challenges. A proven track record of success on cross-functional teams, with experience in building products utilizing agile methodologies (including pair programming, stand-ups, planning sessions, and sprints). Knowledge in relevant technologies and programming languages.
About the job
Appian’s Customer Success team in Madison, Wisconsin partners with clients to deliver business-critical software solutions. As a Technical Implementation Consultant, you will work directly with customers after the sale, guiding them through the process of designing and implementing applications on the Appian platform. These solutions help organizations advance their digital transformation efforts and maintain a competitive edge.
What you will do
Lead projects from initial requirements through to deployment, creating custom software and AI solutions for commercial clients.
Work within an agile framework to understand client business processes and translate technical needs into effective solutions.
Design relational data models and develop APIs to connect various systems.
Implement AI use cases using Appian’s AI tools, including retrieval augment generation (RAG), agentic workflows, prompt engineering, and generative models.
Collaborate closely with both technical teams and business users on the client side throughout the software development process.
Support clients as they build and refine their own process applications using Appian’s platform.
Growth and support
This role provides opportunities to strengthen consulting skills while working on digital transformation projects. The team values collaboration and professional development, supporting each other as they deliver results.
About Appian
Appian is an innovative leader in software development, dedicated to empowering organizations through cutting-edge technology solutions. Our focus on excellence and customer success drives us to provide transformative digital experiences that enhance operational efficiency and unlock new business potential.
Join Appian as a Technical Customer Success Manager where you will be at the forefront of ensuring our clients achieve their business goals using our innovative technology solutions. In this dynamic role, you will collaborate closely with customers, providing expert guidance and support to enhance their experience and maximize the value of our products.
Full-time|Hybrid|Madison, Wisconsin, United States
Role overview The Senior Customer Success Engineer at ensodata plays a key part in building strong client relationships and encouraging effective use of the company’s products. This role centers on direct collaboration with customers, ensuring their needs are met and helping them achieve their goals with ensodata’s solutions. What you will do Collaborate with clients to understand their objectives and requirements Diagnose and resolve technical challenges as they arise Guide customers in making the most of ensodata’s products and services Location This position is based in Madison, Wisconsin. Hybrid and fully remote work options are available.
At Appian, we pride ourselves on our core values of Intensity and Excellence. Our commitment to high standards ensures that we deliver quality in everything we undertake. With a culture that embraces ambition and accountability, we tackle challenges together as a cohesive team. By becoming a part of Appian, you will join a dedicated group passionate about achieving excellence. Are you ready to merge your expertise in technology with strategic problem-solving skills? Our Customer Success team at Appian is deeply committed to driving exceptional customer outcomes. We are focused on delivering critical business impacts swiftly, partnering with clients to transform their innovative ideas into reality. By joining our team, you will gain the support and growth opportunities necessary to refine and advance your consulting skills.As a Technical Delivery Manager (TDM), you will play a pivotal role in two key objectives of our organization: (1) ensuring that our customers attain outstanding business results through technology initiatives, and (2) fostering customer growth via technology proficiency, trusted guidance, and proven outcomes. TDMs oversee the development and implementation of innovative solutions on the Appian platform, managing all facets of agile delivery for Appian-led projects, including risk management and the elimination of obstacles. Collaborating closely with front-line sales representatives, TDMs will drive growth in strategic accounts and integrated solutions. Your responsibilities will encompass project management, account management, relationship building (with both customers and partners), financial oversight, opportunity assessment, problem identification, project/use case formulation, demand generation, service positioning, and account strategy, all in partnership with Appian Sales, Appian Partners, and the broader Customer Success team, including Customer Success Managers (CSMs).
Transforming Connections to Social CareAt findhelp, we are revolutionizing the way individuals connect with social care resources. Our extensive platform offers a suite of products and services designed to facilitate easy connections, track journeys, and measure impact swiftly and reliably. Our network encompasses over half a million local, state, and national programs, ensuring comprehensive coverage for every ZIP Code across the country, from rural regions to bustling urban centers.Founded in 2010 and headquartered in Austin, Texas, findhelp has been enabling various sectors—including healthcare, government, and education—to connect individuals with essential social care resources while prioritizing privacy and security.As a mission-driven organization, our focus is on creating a positive impact by connecting individuals in need with programs that serve them, ensuring a dignified and straightforward experience. Our proprietary technology empowers millions of seekers to discover food, health, housing, and employment programs available in their vicinity.Position Overview: The Research & Development (R&D) Department encompasses several disciplines, including software and database engineering, quality assurance, and technical implementation. The R&D team is responsible for designing and developing product features, addressing platform issues, conducting technical analyses, ensuring successful integration installations, maintaining platform health, and creating automation tools to streamline software development processes. They collaborate cross-functionally to advance findhelp’s mission of connecting individuals with the programs that support them, ensuring dignity and ease.The Staff Technical Solutions Engineer is crucial in supporting our rapidly growing customer and partner base across the United States. This role focuses on driving customer success through tailored technical solutions, exceptional support, and effective project management in the implementation of our technical capabilities. The individual will also act as an internal technical expert and liaise with various cross-functional teams.This position not only emphasizes delivering technical solutions but also requires strong customer service skills and a genuine passion for the social care landscape.
Join us in revolutionizing social care connections.At findhelp, our innovative platform offers a wide range of products and services designed to seamlessly connect individuals with essential resources. We empower users to track their progress and measure the impact of these connections efficiently. Our extensive social care network encompasses over half a million local, state, and national programs, ensuring support reaches every ZIP Code across the nation—from rural communities to bustling cities.Headquartered in Austin, Texas, findhelp has been at the forefront of facilitating connections between healthcare, government, education, and other organizations to ensure individuals access the social care resources they need, all while prioritizing privacy and security since 2010.As a mission-driven organization, we are dedicated to making a positive difference by connecting those in need with the appropriate programs in a respectful and accessible manner. Our proprietary technology empowers millions of individuals to discover food, healthcare, housing, and employment resources in their local areas.Position Overview: The Research & Development Department comprises various disciplines, including software and database engineering, quality assurance, and technical implementation. This team is responsible for designing and developing product features, resolving platform issues, conducting technical analyses, ensuring successful installations, maintaining platform health, and creating automation tools to enhance efficient and reliable software development processes. R&D collaborates closely with teams across the organization to further findhelp's mission of connecting individuals in need with suitable programs.As a Senior Staff Technical Solutions Account Manager, you will play a crucial role in our growing network of customers and partners dedicated to supporting individuals in need across the United States. Your primary focus will be to drive customer success through effective technical solutions, providing exemplary support, and managing the implementation of our technical capabilities. As an internal subject matter expert, you will liaise across various teams, ensuring our clients receive the highest level of service while fostering a passion for social care.
Appian’s Customer Success team in Madison, Wisconsin partners with clients to deliver business-critical software solutions. As a Technical Implementation Consultant, you will work directly with customers after the sale, guiding them through the process of designing and implementing applications on the Appian platform. These solutions help organizations advance their digital transformation efforts and maintain a competitive edge. What you will do Lead projects from initial requirements through to deployment, creating custom software and AI solutions for commercial clients. Work within an agile framework to understand client business processes and translate technical needs into effective solutions. Design relational data models and develop APIs to connect various systems. Implement AI use cases using Appian’s AI tools, including retrieval augment generation (RAG), agentic workflows, prompt engineering, and generative models. Collaborate closely with both technical teams and business users on the client side throughout the software development process. Support clients as they build and refine their own process applications using Appian’s platform. Growth and support This role provides opportunities to strengthen consulting skills while working on digital transformation projects. The team values collaboration and professional development, supporting each other as they deliver results.
Appian’s Customer Success team in Madison, Wisconsin, is looking for a Senior Technical Consultant who will play a key role in post-sales client engagement. This position focuses on building custom software solutions and supporting digital transformation initiatives using the Appian platform. What you will do Define, design, develop, and implement custom software and AI solutions for commercial clients on the Appian platform Work through the entire project lifecycle, from gathering requirements to final deployment Collaborate in an agile setting to understand client business processes and technical needs Deploy relational data models and build APIs to integrate with other systems Explore and implement AI use cases, including Appian’s AI tools, retrieval-augmented generation (RAG), agentic workflows, prompt engineering, and generative models Work closely with both client technical teams and business users throughout the software development lifecycle Support clients as they learn to build their own process applications Growth and collaboration This role provides access to resources and opportunities to develop consulting skills while working on AI-driven digital transformation projects. Senior Technical Consultants regularly collaborate with internal teams and clients to deliver solutions tailored to each organization’s needs. Appian values intensity and excellence. The team sets high standards, approaches challenges with determination, and holds itself accountable for quality outcomes. Every project reflects a commitment to strong results and a collaborative approach.
As a Technical Manager in the Vitamins division at Eurofins, you will lead and oversee projects related to vitamin testing and analysis, ensuring high-quality results that meet industry standards. You will collaborate with a team of scientists and technicians, providing technical guidance and support to enhance our testing capabilities.Your role will involve developing and implementing new methodologies, maintaining compliance with regulatory requirements, and ensuring that all laboratory procedures are followed meticulously. You will also be responsible for training staff, managing resources, and communicating effectively with clients to understand their needs and deliver exceptional service.
Join dstaff as a Senior Technical Lead, where you will be at the forefront of innovative technical solutions. In this pivotal role, you will lead a talented team of engineers, guiding them through complex projects and ensuring the success of our technology initiatives. This is an excellent opportunity to leverage your expertise and play a crucial role in shaping the future of our company.
Join dstaff as a Lead Technical Designer, where you will play a pivotal role in shaping our design processes and driving innovation within our team. In this full-time position, you'll collaborate with cross-functional teams to create cutting-edge technical designs that meet our clients' needs and elevate our brand.
Join our dynamic team at Sonsoft Inc. as an Oracle Utilities Customer Care and Billing (CC&B) Technical Developer. In this role, you will leverage your expertise in Oracle Utilities to develop, implement, and support our customer care and billing solutions. You will collaborate with cross-functional teams to enhance our services and ensure customer satisfaction. This position offers an exciting opportunity to work on innovative projects that shape the future of utility service delivery.
Join Veeva Systems, a pioneering leader in the Life Sciences industry, as we build the cloud ecosystem that enhances operational efficiency and connectivity. Discover our innovative solutions, vision, and commitment as a public benefit corporation on our website. Veeva Services is dedicated to ensuring our customers' success with our cutting-edge technology. Our specialized services team collaborates directly with clients to support their implementation, utilization, and innovative advancements. As a uniquely positioned firm with profound product and industry knowledge, our primary goal is to drive customer success. At Veeva, we recognize that exceptional people deliver exceptional services. We are constantly on the lookout for passionate individuals who thrive on tackling complex problems and advancing technology to join our dynamic team. * We are currently recruiting for a July 2026 start date. Please note: Candidates should only apply to one Generation Veeva Program. The Technical Services Role We are seeking recent university graduates to shape the future of our technical consulting team through our Consultant Development Program. As an Associate Technical Consultant, you will engage in a customer-facing role that emphasizes integration, custom development, DevOps, Veeva AI, and data migration. We are committed to nurturing high-potential individuals and pushing them towards excellence. Our program is meticulously crafted to provide a stimulating environment where you are expected to learn rapidly, contribute effectively, and assume significant responsibilities from the outset.
Full-time|Remote|Remote — Madison, Wisconsin, United States
ECP is a premier Software as a Service (SaaS) provider dedicated to enhancing the quality of care in senior living communities. With a footprint in over 8,000 communities, we are on a mission to broaden our customer base and expand our product offerings. Join us in our commitment to innovation and excellence.As an Enterprise Implementation Specialist, you will be instrumental in guiding our largest clients through the onboarding process. Your role will involve leading these clients through the successful implementation of the ECP platform tailored to their clinical, operational, and business needs. You will be the primary liaison during the initial implementation phase, ensuring the client's success from the moment of sale through to full software utilization. This includes customizing implementation plans, managing project timelines, troubleshooting issues, identifying churn risks, and proactively providing solutions when necessary. Your ultimate goal will be to expedite customer value realization while minimizing the time to value.Design and architect the implementation program plan in alignment with the business outcomes, scope, and schedule established during the sales cycle.Establish and manage program functions, including project plans, phase-based materials, and progress reports.Oversee project management, system configuration, and user training, enabling communities to effectively utilize our software for their clinical, operational, and business challenges.Address and resolve issues promptly, providing timely solutions and escalating high-risk concerns that could affect customer retention.Proactively identify potential churn risks and implement effective strategies to ensure customer satisfaction and retention, maintaining high standards of service.Facilitate swift and successful system adoption by guiding customers through the launch phase, ensuring a quick time-to-value.Deliver expert product and service guidance to customers through various communication channels including phone, email, Zoom (on-camera), and on-site visits to maximize their ECP software experience.Keep customer records in the CRM accurate and current, ensuring timely updates of account information and project status.Utilize CRM project management tools to track significant project milestones, communicate with internal teams, and ensure timely execution of implementation tasks.Generate product and service reports by analyzing customer data to provide actionable insights for improving their experience.Collaborate with team members to achieve collective objectives, contributing to the success of ongoing implementation projects and tasks.Act as a customer advocate, working with cross-functional teams including engineering, product management, customer success, and support to deliver effective solutions.Be prepared to travel to client sites for on-site training and implementation, with travel up to 50% of the time.
At Veeva Systems, we're dedicated to revolutionizing the life sciences industry. As a trailblazer in industry cloud solutions, our mission is to empower life sciences companies to accelerate the delivery of therapies to patients worldwide. With a remarkable achievement of surpassing $2 billion in revenue last fiscal year, we are among the fastest-growing SaaS companies, with vast opportunities for future growth.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—guide us in everything we do. In 2021, we proudly became a public benefit corporation (PBC), which legally commits us to consider the interests of our customers, employees, society, and investors.As a Work Anywhere company, we promote a flexible work environment, allowing you to choose whether to work from home or in the office, enabling you to thrive in your preferred setting.Join us in our mission to transform the life sciences industry and make a meaningful impact on our customers, employees, and communities.
Join our dynamic team as a Customer Service Representative where you will be the voice of our brand, assisting customers with their inquiries and providing exceptional service. In this role, you will handle customer interactions via phone, email, and chat, ensuring a positive experience for each individual.As a Customer Service Representative, you will be responsible for:Responding promptly to customer inquiries and resolving issues efficiently.Maintaining a high level of professionalism and customer satisfaction.Documenting customer interactions accurately in our systems.
Join our dynamic team at dev2 as a Customer Service Representative. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your ability to listen, empathize, and resolve issues will contribute to our commitment to customer satisfaction.
Domino's Pizza, Inc. in Madison is hiring a Customer Service Representative to help customers and keep orders on track. This role acts as the first point of contact, managing phone calls, taking orders, and answering questions. When issues arise, prompt and friendly service is expected. Key responsibilities Take customer orders by phone or in person Provide information about menu items and current promotions Address and resolve concerns as they come up Coordinate with team members to deliver accurate and timely service What we look for Clear, friendly communication skills Comfort working with people Ability to thrive in a busy work environment This position is located in Madison, WI.
Join our dynamic team at renuity as a Customer Experience Representative! In this role, you will be the face of our company, providing exceptional service to our customers. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a seamless experience for all our clients.We are looking for energetic individuals who are passionate about customer service and eager to make a difference. Your ability to communicate effectively and empathize with our customers will be key to your success in this position.
Domino's Pizza in Madison, IN is looking for a Customer Service Representative to join the team. This role serves as the first point of contact for customers, shaping their experience from the moment they reach out through to the end of their interaction. Key responsibilities Take orders from customers with accuracy and efficiency Respond to questions about menu items and available services Process payments and handle transactions at the counter or over the phone Address customer concerns and work to resolve any issues to ensure satisfaction What we look for Clear, friendly communication skills Ability to resolve problems quickly and calmly Dedication to providing a positive experience for every customer
Join our dynamic team at dev2 as a Customer Service Representative! In this role, you will be the cornerstone of our customer experience, providing exceptional support and assistance to our valued clients. You will handle inquiries, resolve issues, and ensure customer satisfaction while promoting our services. If you’re passionate about helping others and thrive in a fast-paced environment, we want to hear from you!
