Technical Implementation Manager at Knox Systems | Boston

Join Maven AGI as a Technical Implementation Manager - Pre Sales and be the operational and technical backbone for our most complex and high-stakes customer pilots.Key Responsibilities:Lead execution from start to finish on strategic pilots. This role is about ownership, not just coordination. You will meticulously track every item across customer-facing trackers and internal tools (Linear, ClickUp, Notion), anticipate blockers, and drive resolutions proactively. Your tickets will be clear and well-organized.Deep understanding of the platform. You will possess enough technical knowledge to not only contribute but also to troubleshoot issues, debug integrations, and communicate effectively with engineers to resolve problems quickly.Act as a liaison between customers and engineering teams. You will facilitate working sessions with customers, producing clear and actionable documentation. Your meeting notes and tickets will be invaluable to engineers, ensuring that customer needs are accurately framed and communicated.Conduct thorough testing prior to go-live. You will lead testing efforts, documenting issues and their resolutions, and ensuring all edge cases are accounted for, even if it means working late hours before a launch.Manage operational processes. You will oversee daily standups, go-live checklists, readiness reviews, and metrics readouts, ensuring our complex, multi-team pilots run smoothly.Ideal Candidate:Highly organized and proactive.Technically credible without needing to be an engineer.Comfortable collaborating with both enterprise stakeholders and product engineers.Self-motivated and driven to resolve issues independently.

Join our team as a Dotmatics Technical and Implementation Consultant, where you will act as the primary technical authority for Dotmatics implementations within our Boston office. This hands-on role emphasizes execution and collaboration, as you will work closely with an offshore project lead while independently managing technical tasks assigned by offshore teams. Your expertise will help translate intricate scientific and business requirements into scalable solutions, ensuring high-quality implementations that cater to our operational needs during EST time zones. While you will not be the project lead, your role is crucial in maintaining solution quality, making technical decisions, and fostering stakeholder confidence.Key Responsibilities:Leverage extensive hands-on experience in Dotmatics configuration, customization, and troubleshooting acquired through reverse engineering and practical implementation.Demonstrate strong backend and database proficiency, including:Writing and optimizing complex SQL queries.Developing and maintaining advanced PL/SQL procedures.Design and review database structures, focusing on:Table design and normalization.Entity-Relationship Diagrams (ERDs), primary keys, and foreign key relationships.Making informed data-modeling decisions that align with functional and performance needs.Translate business and scientific requirements into technically sound and scalable solutions.Review and validate technical implementations to ensure adherence to best practices and long-term maintainability.Act as an onsite technical authority for Dotmatics-related design and implementation decisions, as well as for EST timezone incidents, supporting the run team lead.Take initiative to independently tackle tasks based on project needs without reliance on knowledge transfers.Interpersonal & Collaboration Skills:Engage closely with the offshore lead to ensure alignment on technical design, scope, and delivery expectations.Provide technical guidance and clarification to offshore team members to facilitate effective execution.Collaborate with Scientific Business Analysts (SBAs), internal teams, and customer stakeholders to refine and validate requirements.Support customer discussions from a technical and solution-oriented perspective, while recognizing that the offshore lead is responsible for overall customer communication and project delivery.Soft Skills & Professional Approach:Adopt a strong problem-solving mindset focused on identifying the appropriate solutions rather than implementing requirements blindly.Challenge internal and external assumptions to ensure high-quality outcomes.Exhibit clear, concise, and confident communication skills, both written and verbal.Capable of explaining complex technical concepts to non-technical stakeholders.Demonstrate a high sense of responsibility and professionalism.

About Checkly Checkly builds tools that help engineers ensure application performance and reliability at every stage, from code review to incident analysis. Our platform combines testing, synthetic monitoring, and observability, with a foundation built on OpenTelemetry, Playwright, and Monitoring as Code. Teams at Vercel, LinkedIn, 1Password, CrowdStrike, and Render already rely on Checkly to keep their products dependable. We recently raised $20 million in Series B funding from Balderton, CRV, and Accel to further expand our platform in 2024. Role Overview: Sales Engineer (Pre-Sales) This is a remote position based in the US, with the option to visit our NYC office if preferred. We support team members in Eastern or Central Time Zones. As a Sales Engineer (Pre-Sales) at Checkly, join a growing Sales team to help more engineering organizations discover and adopt our platform. This role focuses on building relationships with technical teams, understanding their needs, and showing how Checkly’s solutions fit their workflows. Expect to work closely with developers, demonstrate product capabilities, and support deals that help teams improve reliability and performance. What You Will Do Partner with Sales to engage engineering teams and technical stakeholders Lead product demonstrations and technical discussions to highlight Checkly’s value Build trust with prospects by answering technical questions and mapping solutions to their needs Help drive adoption and close deals that make a real difference for developers About the Team and Culture Checkly values diversity and aims to create an environment where people from all backgrounds can thrive. We operate as a remote-first startup with a flexible and asynchronous work style. Our benefits are designed to be inclusive, and we maintain full pay transparency. Key Technologies OpenTelemetry Playwright Monitoring as Code Learn more about us at checklyhq.com.

OverviewJoin our dynamic team as a Pre-Sales Consultant, where you will serve as the technical and functional expert throughout the sales process. Your contributions will be vital in propelling our commercial success by transforming customer needs into compelling, value-driven Ultimo solutions.Utilizing your extensive product knowledge and commercial insight, you will assist Account Executives in navigating complex sales cycles, tenders, and strategic opportunities. Through impactful demonstrations, precise estimations, and trusted guidance, you will help customers appreciate the value of Ultimo.Internally, you will act as a thought leader, continuously disseminating insights on new product developments, market trends, and customer needs to enhance our overall sales performance.Key ResponsibilitiesCustomer Advisory & Solution DesignProvide substantive, technical, and functional advice tailored to customer requirements.Convert business challenges into customized Ultimo solutions that highlight value and ROI.Assist sales teams in managing requirement plans, tenders, and complex bidding processes.Offer precise time and cost estimations for proposals and quotations.Product Demonstrations & EnablementConduct engaging, customer-centric product presentations and demonstrations.Oversee and enhance the standard demo environment.Create tailored demonstration environments that reflect real-world applications.Effectively communicate Ultimo’s unique differentiators and competitive positioning.Commercial CollaborationWork closely with Sales to expedite opportunities from qualification to closure.Contribute to win strategies for complex or strategic deals.Support pipeline growth through technical validation and credibility.Innovation & Knowledge SharingParticipate in R&D sprint reviews to stay updated on new features and product advancements.Provide structured feedback from customers and the market to the Product & R&D teams.Share knowledge within the sales team regarding new functionalities and evolving possibilities in Ultimo software.Continuously refine demo strategies, positioning, and narratives to align with market trends.

Join Arcadia as an Implementation Manager and play a pivotal role in driving the successful deployment of our innovative solutions. You will work collaboratively with cross-functional teams to ensure that our clients receive top-tier service and support during the implementation process. This position offers a unique opportunity to leverage your project management skills in a fast-paced environment while contributing to the growth of our organization.

We are seeking a dynamic and detail-oriented Implementation Manager to join our team at Benchling in Boston, MA. In this pivotal role, you will be responsible for overseeing the execution of implementation projects, ensuring they are completed on time and within scope. You will collaborate closely with clients and internal teams to drive successful adoption of our platform, providing exceptional support and guidance throughout the process.

Implementation & Onboarding ManagerBoston, MassachusettsHybrid Office ModelAbout UsAt Clasp, we are a venture-backed startup on a mission to redefine access to education and career opportunities. We aim to transform how employers attract and retain essential talent while addressing the student debt crisis. Our innovative platform connects employers, educational institutions, and diverse talent, fostering mutual benefits through accessible education financing. We don’t just see ourselves as a fintech; we are a catalyst for economic mobility.Recognized as a Forbes Fintech 50 company and a portfolio company of SHRM (the leading HR organization globally), Clasp has been featured as one of the “43 Startups to Bet Your Career On in 2025” by Business Insider. Our commitment to social impact and innovation drives us to reshape the workforce one opportunity at a time. Join us in empowering learners to unlock fulfilling careers that positively impact their communities and beyond.Your RoleWe are looking for an Implementation & Onboarding Manager to spearhead the successful launch of Clasp programs with our employer partners. This role encompasses the entire experience from partnership signing to program launch and operational activation. You will guide employer partners through the onboarding process, coordinate with cross-functional internal teams, and ensure that new programs are launched efficiently, delivering value promptly. This position is central to Clasp's partner ecosystem and requires a proactive individual who excels in execution across teams, influences stakeholders without formal authority, and establishes effective operational rhythms to guarantee successful implementations. The ideal candidate is both an operations expert and a relationship builder, capable of managing complex launches while fostering trust with both employer partners and internal teams.Key ResponsibilitiesLead end-to-end onboarding and implementation of Clasp programs with employer partners from partnership signing through program launch and operational activation.Create and manage implementation plans, timelines, and milestones to ensure successful and timely program launches.Act as the internal quarterback for partner launches, orchestrating efforts across Partnerships, Product, Engineering, Marketing, and Operations teams.

The biotechnology industry is revolutionizing our world, impacting everything from the medicines we consume and the crops we cultivate to the materials we wear and the household products we depend on daily. To keep pace with the rapid advancements in science, innovative technology is essential.At Benchling, our mission is to harness the potential of biotechnology. Leading biotech companies leverage Benchling’s R&D Cloud to develop groundbreaking products, accelerating their journey to critical milestones and market readiness. Join us in our endeavor to bring cutting-edge software solutions to the forefront of scientific research.ROLE OVERVIEWBenchling is assembling a top-tier Professional Services team to facilitate implementations for our ever-growing customer base. We are on the lookout for an Implementation Manager who possesses a unique combination of systems validation expertise and customer-facing skills to support our expanding roster of GxP clients within the pharmaceutical and biotech sectors.In this role, you will utilize your project management, communication, and validation skills to guide clients through both GxP and non-GxP implementations of the Benchling platform. You will collaborate closely with research scientists, quality assurance professionals, and IT teams from small biotech startups to the largest biopharmaceuticals globally, gaining insight into their R&D processes and deploying solutions that enhance team collaboration while ensuring compliance with regulatory standards.As an Implementation Manager, you will oversee all facets of customer rollouts, from requirements analysis and solution design to configuration, testing, training, and user onboarding. Your validation knowledge will be instrumental in assisting customers in understanding how to validate Benchling within their quality systems and regulatory frameworks.RESPONSIBILITIESOversee initial rollouts for new Benchling clients as well as expansion projects for new teams or processes at existing clients, particularly focusing on GxP and regulated environments.Ensure successful implementations from project kickoff to go-live, leveraging robust project management abilities, validation expertise, and comprehensive product knowledge.Develop and execute detailed project plans, manage project activities, and collaborate with team members to deliver project outcomes on time and within budget.Act as the GxP subject matter expert during GxP implementations, guiding clients on validation strategies, risk-based approaches, and regulatory best practices for integrating Benchling into their quality systems.

About the RoleAs the Director of Client Implementation at Posh AI, you will spearhead our implementation initiatives, guiding a talented team of AI Implementation Managers to ensure seamless onboarding and successful client launches. This multifaceted role requires exceptional leadership, operational excellence, and a robust understanding of our technical products.You will collaborate with various departments, including Product, Engineering, Client Success, Sales, and Support, to enhance the client onboarding experience. Your responsibilities will include shaping implementation strategies, ensuring high-quality execution, and fostering team growth, all while maintaining strong client relationships and scalable processes as we expand. This position is hybrid, based in our Boston office.

Join AECOM as a Pre-Construction Executive in Boston, where you will play a vital role in shaping the future of construction projects. You will be responsible for leading pre-construction activities, collaborating with cross-functional teams, and ensuring that projects are delivered on time and within budget.

Join Workable, a premier provider of recruiting and HR software, trusted by over 30,000 organizations to successfully hire more than 2.1 million candidates since our inception in 2012. Our mission is to accelerate the recruiting and HR process while fostering collaboration and humanity. We are dedicated to practical innovation and sustainable growth, and we pride ourselves on an inclusive, purpose-driven culture where every team member significantly contributes to the development of tools that empower businesses to attract top talent, enhance communication, and scale effectively.As the Implementation Manager based in Boston, MA, you will be instrumental in leading customers through the onboarding and deployment phases of Workable’s Recruiting and HR solutions. You will manage a portfolio of clients to ensure their successful adoption and satisfaction by serving as their primary point of contact throughout their customer journey.Key Responsibilities:Act as the main liaison for customers throughout onboarding and ongoing support, building strong relationships and serving as a trusted advisor.Work collaboratively with the Sales team during pre-sales discussions to ensure a smooth transition and set clear expectations for implementation.Oversee the complete implementation of Workable’s solutions, managing project timelines, milestones, and proactively addressing potential risks or delays.Lead professional services initiatives, including integrations, data migrations, and custom reporting projects.Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to ensure a seamless implementation experience.Understand customer objectives and challenges, providing tailored guidance and best practices to facilitate successful adoption.Monitor and report on implementation progress, customer satisfaction, and identify areas for enhancement.Conduct post-implementation and post-renewal check-ins to ensure ongoing alignment and maximize product utilization.

At Acadian Asset Management, we're pioneering the future of data-driven investing as a global systematic investment manager with a legacy that dates back to 1986. Our headquarters in Boston, coupled with our international offices in Singapore, London, and Sydney, empower us to manage over $120 billion for prestigious institutions worldwide, including pension funds, endowments, foundations, and sovereign wealth funds. We leverage state-of-the-art technology, extensive datasets, and diverse expertise to assist our clients in navigating intricate markets and uncovering insights often missed by conventional methods. What truly distinguishes Acadian is our people. We cultivate a collaborative and intellectually stimulating environment where innovative ideas are encouraged, diverse viewpoints are embraced, and creativity flourishes. United by a common goal, we strive to deliver exceptional outcomes for our clients while supporting each other in fulfilling work that is both challenging and rewarding. We proudly offer a hybrid work setting, comprehensive benefits, and a relaxed yet focused office atmosphere—everything designed to foster meaningful collaboration that defines the Acadian experience. Position Overview: The Associate Portfolio Manager, Implementation will be an integral part of our Implementation Team at a leading global equity management firm known for its quantitative approach. In this role, you will apply advanced portfolio construction methodologies and cutting-edge technology to effectively manage client portfolios. Additionally, you will collaborate closely with the broader Implementation and Portfolio Management teams, as well as other investment professionals, to research and implement innovative portfolio construction techniques and trading strategies, enhance the investment process, and elevate the Firm's capabilities. Acadian supports a hybrid work model, requiring employees to be on-site in the Boston office three days per week.

Employer Implementation & Onboarding ManagerLocation: Boston, MassachusettsWork Model: HybridAbout UsAt Clasp, we are a dynamic, venture-backed startup on a mission to revolutionize access to education and career pathways. We are innovating the way employers attract and retain essential talent while addressing the student debt crisis. Our unique platform connects employers, educational institutions, and diverse talent, creating a pathway for mutual benefit through accessible education financing. More than just a fintech, we are a catalyst for economic mobility.Recognized as a Forbes Fintech 50 company and a proud portfolio member of the SHRM (Society for Human Resource Management), we have also been featured as one of the “43 Startups to Bet Your Career On in 2025” by Business Insider. Join us as we reshape the future of the workforce, one opportunity at a time, empowering learners and unlocking rewarding careers that foster positive change in their communities.Your RoleWe are seeking an enthusiastic Employer Implementation & Onboarding Manager to spearhead the successful launch of Clasp programs with our employer partners. This role oversees the journey from signed partnership to program launch and operational activation. You will lead employer partners through the onboarding process, coordinate with cross-functional internal teams, and ensure that new programs launch efficiently and deliver value promptly. This pivotal role requires a proactive individual capable of driving results across teams, influencing stakeholders without formal authority, and establishing the operational rhythm necessary for successful implementations. The ideal candidate will be both an operational leader and a relationship builder, adept at managing complex launches while fostering trust with employer partners and internal teams.Key ResponsibilitiesOversee the complete onboarding and implementation of Clasp programs with employer partners, from signed agreements to program activation.Develop and manage comprehensive implementation plans, including timelines and milestones to ensure timely program launches.Act as the internal coordinator for partner launches, collaborating with teams across Partnerships, Product, Engineering, Marketing, and Operations.Build strong relationships with employer partners and internal teams to ensure successful execution and satisfaction.

Role overview The Technical Implementation Consultant at Appian in Boston, Massachusetts, plays a key role in guiding clients through digital transformation projects. Working within the Customer Success team, this position focuses on building custom solutions using the Appian platform. The team emphasizes high standards and aims for tangible results in every engagement. What you will do Design, develop, and implement software solutions for clients following the sales process, using Appian’s platform. Lead projects through all stages, including requirements gathering, architecture design, feature development, and delivery. Work in an agile setting, learning client business processes and technical needs quickly. Launch new relational data models and develop APIs to integrate systems. Use Appian’s AI tools to solve practical challenges, such as retrieval-augmented generation, agentic workflows, prompt engineering, and generative models. Collaborate with both technical and business stakeholders at client organizations throughout the software development life cycle. Help clients build their own process applications, enabling them to drive innovation independently. Growth and support Appian supports the development of consulting skills and offers the chance to work on AI-driven digital transformation initiatives. The Customer Success team values knowledge sharing and close collaboration to meet ambitious project goals.

Veeva Systems is at the forefront of transforming the life sciences industry through innovative cloud solutions. As a mission-driven organization, we empower life sciences companies to accelerate the delivery of therapies to patients. With a remarkable growth trajectory, we exceeded $3 billion in revenue last fiscal year and are poised for further expansion. Veeva's core values—Do the Right Thing, Customer Success, Employee Success, and Speed—define who we are. In 2021, we made history by becoming a public benefit corporation (PBC), dedicated to balancing the needs of our customers, employees, society, and investors. As a Work Anywhere company, we prioritize flexibility, allowing you to choose an environment—home or office—that enables your best performance. Join us in revolutionizing the life sciences sector and making a meaningful impact on our customers, employees, and the communities we serve.The RoleWe invite you to join Veeva as we innovate the Quality Cloud for Life Sciences. In this pivotal role, you will lead a post-implementation team dedicated to empowering customers in managing, optimizing, and enhancing their live applications as part of their operational workflows.Your responsibilities will include:1.) Championing customer and employee success2.) Leading with a blend of hands-on involvement and strategic initiatives3.) Fostering a positive and productive work environment4.) Implementing new practices to drive the adoption of features and capabilities5.) Developing innovative materials to support our live customers6.) Collaborating with global and cross-functional teams to achieve the best outcomesAre you ready to harness your leadership skills to bring groundbreaking changes to the Quality Cloud?This position is remote, based in the United States, with required travel.

At Veeva Systems, we are a mission-driven organization redefining industry cloud solutions to expedite the delivery of life-saving therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $3 billion in revenue last fiscal year, with abundant growth opportunities on the horizon. Our core values at Veeva—Do the Right Thing, Customer Success, Employee Success, and Speed—guide our actions to make a lasting impact. We made history in 2021 by becoming a public benefit corporation (PBC), which legally commits us to balancing the interests of our customers, employees, society, and investors. As a Work Anywhere company, we empower you to choose your work environment, whether from home or the office, to foster your success. Join us in our mission to transform the life sciences industry and positively impact our customers, employees, and communities.The RoleAs a Team Manager at Veeva, you will play a crucial role in modernizing software for the life sciences sector by spearheading the Quality Cloud initiative. You will lead a post-implementation team dedicated to assisting customers in managing, optimizing, and enhancing their live applications as part of their operations.Your responsibilities will include:1.) Ensuring success for both customers and employees.2.) Leading initiatives with a hands-on and strategic approach.3.) Fostering a positive and productive team environment.4.) Implementing new practices to encourage ongoing adoption of updated features and capabilities.5.) Developing innovative materials to support active customers.6.) Collaborating with global and cross-functional teams to achieve optimal outcomes.Are you ready to utilize your leadership skills to drive innovation in the Quality Cloud?This is a remote position based in the US with required travel.

Veeva Systems is a purpose-driven leader in the industry cloud, dedicated to accelerating the delivery of therapies to patients. As one of the most rapidly expanding SaaS organizations in history, we achieved over $2 billion in revenue last fiscal year and are poised for continued growth.Our core values are foundational to our success: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history in 2021 by becoming a public benefit corporation (PBC), which legally obligates us to balance the interests of our customers, employees, society, and investors.At Veeva, we embrace flexibility with our Work Anywhere policy, allowing you to choose to work from home or in the office in a way that best supports your productivity.Join us in transforming the life sciences sector, as we strive to make a meaningful impact on our customers, employees, and communities.Position OverviewWe are seeking proactive leaders with expertise in consulting and system implementation who are passionate about assisting clients in enhancing their regulatory data and document management processes.Our RIM suite is the exclusive integrated software solution that offers comprehensive regulatory information management (RIM) capabilities, encompassing data and document management, submission publishing, and archival on a unified cloud-based platform.As a vital member of our Professional Services team, you will assess our clients’ global regulatory requirements, convert those needs into tailored solution designs, and configure our cloud-based platform for effective management of regulatory information enterprise-wide.This role is available remotely within the United States, with a preference for candidates in the Eastern or Central Time Zones. If you are located near an airport and can meet travel requirements, you can work from any location. We encourage qualified candidates based in the U.S. to apply.

Join our dynamic post-sales Customer Success team as an Implementation Engineer at Jellyfish! In this pivotal role, you'll collaborate closely with our Customer Success Managers to guide customers through the integration of Jellyfish into their software engineering practices. Your expertise will ensure that our solutions align seamlessly with their workflows, enhancing their onboarding experience and fostering long-term success with our product. This position is perfect for those passionate about software development and eager to engage with engineering leaders at the forefront of innovation.Key Responsibilities:Engage with new customers to understand their software development methodologies.Recommend optimal ways to incorporate Jellyfish into their processes, including advocating for best practices.Oversee the entire implementation process, from designing onboarding plans to executing product configurations and coordinating with technical resources.Collaborate with Account Executives and Sales Engineers to evaluate customers' priorities for implementation based on insights gained during the sales process.Manage customer interactions throughout the onboarding journey, ensuring effective communication, internal teamwork, and timely resolutions.Conduct initial training sessions for new customers and assist CSMs in developing ongoing training plans.Provide continuous recommendations for implementing new or complex configurations throughout the customer lifecycle.Stay informed about Jellyfish features and updates, and relay important changes to customers through training and enablement sessions.Qualifications to Succeed:Experience in software development processes, particularly with tools like Jira and source control systems such as GitHub.Self-starter with a keen interest in enhancing processes and procedures for continuous improvement.Prior experience in a software company, preferably in a SaaS environment, with comfort in a fast-paced startup setting.Enthusiasm for learning and addressing complex challenges with innovative solutions.

Insurance plays a crucial role during the most challenging times in people's lives. Hi Marley is dedicated to revolutionizing communication within the P&C industry, making these pivotal moments more efficient, accessible, and compassionate for both insurers and their clients. We develop AI-driven software that keeps all parties in the claims process informed and interconnected. If you share our belief that insurance can blend operational excellence with a human touch, we would love to connect with you.An exciting opportunity awaits for an experienced insurance professional to join our Implementation Team as a Principal Implementation Consultant. In this role, you will be integral to our customer and partner implementation initiatives and due diligence processes. Reporting directly to the Director of Implementation, you will serve as a trusted advisor, responsible for establishing and applying best practices, ensuring delivery excellence, and fostering cross-functional collaboration.As a vital member of the Implementation Team, you will lead significant implementations with premier insurance carriers, collaborating closely with Customer Success, Product Management, Engineering, and Sales. Our commitment to teamwork and shared enthusiasm is a cornerstone of our culture, which is why this position requires you to join us in our Boston office for two days each week.