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Technical Information and Content Specialist

Sony Interactive EntertainmentAustralia, AdelaideNew
On-site Contract

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in technical writing or related field. Strong understanding of technical concepts related to cloud gaming or software development. Exceptional communication skills, both written and verbal. Ability to work collaboratively with diverse teams across various locations. Attention to detail and a commitment to producing high-quality documentation.

About the job

Why Choose PlayStation?

PlayStation is not just the ultimate destination for gaming; it is also an exceptional workplace. We are recognized globally as a leader in entertainment, delivering the PlayStation family of products and services, including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and acclaimed titles from PlayStation Studios.

We are committed to fostering an inclusive environment that empowers our employees and celebrates diversity. We invite and encourage individuals who are passionate about innovation, technology, and gaming to explore our career opportunities and join our expanding global team.

The PlayStation brand is a proud member of Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Position: Technical Information and Content Specialist (Contract, On-site)

Location: Adelaide, South Australia

As a member of Sony Interactive Entertainment, the Future Technology Group (FTG) is at the forefront of the cloud gaming revolution, delivering console-quality gaming experiences across various devices, including TVs, consoles, and mobile devices.

In your role as a Technical Writer within the Global FTG Division, you will play a crucial part in creating, managing, and organizing technical documents, manuals, and process knowledge bases. Collaborating with diverse teams internationally, you will contribute to PlayStation's competitive edge by pushing the boundaries of technological possibilities.

Key Responsibilities

  • Assist in organizing, maintaining, and creating internal technical documentation related to Data Center Operations, Network Engineering, Platform Engineering, Service Reliability Engineering, and Project Management.
  • Review and reorganize existing documentation; identify gaps, streamline content, and lead efforts to ensure the accuracy and consistency of documentation across the division.
  • Collaborate with key stakeholders, cross-functional teams, and internal users to establish and maintain documentation standards and requirements.
  • Translate and revise detailed documentation into clear, user-friendly 'how-to' guides for entry-level analysts and engineers.
  • Provide proactive support to engineers by creating or assisting in the development of internal technical documents, standard operating procedures, and other technical documentation.
  • Create and maintain relevant diagrams to support operational documentation.

About Sony Interactive Entertainment

Sony Interactive Entertainment is a leading global company in the entertainment sector, renowned for its innovative products and services that include the PlayStation family. The company promotes an inclusive culture that values diversity and encourages creativity and collaboration among its employees.

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