Technical Lead - Engineering Team Lead

Relay NetworkRadnor, PA

On-site Full-time

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Experience Level

Manager

Qualifications

To thrive in this role, candidates should possess: A strong background in software engineering with significant experience in full-stack development. Proven experience leading engineering teams and delivering high-impact software solutions. Expertise in building secure, compliant systems within regulated environments. Familiarity with AI technologies and their application in software development. Excellent communication skills for effective collaboration across departments.

About the job

About Relay Network

Relay Network is a pioneering innovator in creating a new B2C channel that empowers businesses to forge deeper, more valuable relationships with their customers. Our HIPAA-compliant, personalized communication platform seamlessly integrates the immediacy of SMS with the engaging experience of scrolling feeds. By delivering precisely what customers need at the right moment, we guide organizations in navigating dynamic customer journeys during critical phases such as onboarding, care management, and adherence.

With recognition from leading industry analysts, Relay serves over 100 top-tier clients and engages more than 60 million end users across diverse sectors, including healthcare, financial services, and life sciences. Located in the Greater Philadelphia area, Relay has earned a spot among the Top Workplaces as recognized by the Philadelphia Inquirer, emphasizing our commitment to building collaborative, high-performing teams. We seek individuals who not only fit into our culture but also enhance and evolve it.

The Role

As a Technical Lead, you will spearhead a dynamic engineering team tasked with developing Relay's Client Experience services and the related architecture. In this dual role, you will serve as both a technical expert and a servant leader, designing compliant systems, advocating for AI-assisted development methodologies, and cultivating a team that consistently achieves exceptional outcomes. This hands-on position entails coding alongside your team for approximately 50% of the time while also providing mentorship, coordination, and technical guidance to ensure continuous progress.

The ideal candidate will significantly contribute to our Engineering efforts, collaborating closely with Platform/DevOps, Product leadership, and other Engineering architects to uphold the integrity and ongoing scalability of our software stack while influencing our technical trajectory.

Key Responsibilities

Technical Leadership

Establish architectural and engineering standards for secure, compliant, full-stack systems, particularly focusing on our Feed and Relay Messenger products.
Lead both Greenfield projects and the enhancement of existing solutions.
Develop and refine distributed, message-driven workflows to ensure reliability, performance, and cloud cost efficiency.
Implement effective AI-first and AI-assisted development practices.

Team Development

Mentor engineers at all levels to elevate team capabilities through coaching, feedback, and recruitment.
Collaborate with the Engineering Manager to enhance team performance.
Promote a culture of inclusivity and trust that values collaboration and innovation.

About Relay Network

Relay Network is a leading innovator in B2C communication solutions, specializing in HIPAA-compliant platforms that enhance customer engagement through personalized interactions. We focus on building strong client relationships and guiding users through their essential journeys.

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