Technical Lead - Engineering Team Lead

Relay NetworkRadnor, PA

On-site Full-time

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Experience Level

Manager

Qualifications

Technical Ownership ResponsibilitiesDrive the architecture and engineering standards for secure, compliant, full-stack systems with accountability for Relay’s Feed, SMS/Notification, Authentication/Authorization, and Messaging services. Lead both greenfield projects and the enhancement of existing solutions that meet HITRUST r2, SOC2, HIPAA, and TCPA compliance standards. Develop and optimize distributed, message-driven workflows focused on reliability, performance, and cloud cost-effectiveness. Implement effective AI-first and AI-assisted development methodologies. People Leadership ResponsibilitiesMentor engineers at all experience levels and enhance team capabilities.

About the job

About Relay Network
Relay Network is a pioneering force in creating innovative B2C channels that enable businesses to foster invaluable customer relationships. Our HIPAA-compliant, tailored channel blends the immediacy of SMS with the engaging nature of dynamic scrolling feeds. By providing customers with precisely what they need at critical moments, such as onboarding, care management, and adherence, we assist organizations in guiding their customers through impactful journeys.

As a recognized industry leader, Relay collaborates with over 100 top-tier clients and serves more than 60 million end users across various sectors, including healthcare, financial services, and life sciences. Situated in the Greater Philadelphia area, Relay Network has been honored as one of the Top Workplaces by The Philadelphia Inquirer, emphasizing the importance of cultivating vibrant, collaborative teams. We seek individuals who will not only fit in but will also contribute to shaping our identity.

Opportunity Overview

In this pivotal role, you will lead a high-impact engineering team dedicated to Relay's core services and architecture. As the Team Lead, you will serve as both a technical expert and a servant leader, architecting compliant systems, promoting AI-driven development practices, and cultivating a team that consistently delivers outstanding results. This hands-on position involves dedicating approximately 50% of your time to coding alongside your team, while also offering the guidance, mentorship, and technical direction necessary to keep everyone progressing.

The ideal candidate will play a crucial role within the Engineering department, collaborating closely with Platform/DevOps, Product leadership, and fellow engineering architects to ensure the integrity and ongoing scalability of the software stack, while also influencing our technical roadmap.

About Relay Network

Relay Network is a leading innovator in customer engagement solutions, dedicated to enhancing business-customer relationships through compliant and personalized digital channels.

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