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Technical Lead in Deployment & Escalation - Chef Technique

VersatermOttawa, Ontario, Canada
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

To thrive in this role, candidates should possess a strong background in technical support and project management within public safety or related fields. Experience with NG911 systems and telephony solutions is highly desirable. Effective communication skills, problem-solving capabilities, and a collaborative mindset are essential for success in this position.

About the job

About Versaterm

Versaterm delivers public safety solutions to agencies, forensic labs, courts, schools, and other organizations. Founded in 1977, the company has built a broad ecosystem of tools designed to improve workflows and help clients serve their communities more effectively. Versaterm emphasizes purposeful integrations and targeted growth to support efficient operations and fair outcomes.

The teams at Versaterm value expertise, innovation, and a strong commitment to customer success. As the company grows, there are opportunities to shape technology that supports safer communities and advances public safety practices.

Role Overview

Technical Lead in Deployment & Escalation (Chef Technique) manages technical resources for installations and provides advanced support (levels 2 and 3) for implementation projects. The role also handles critical escalations tied to Komutel’s telephony products.

Most work centers on NG911 environments, but the position also covers non-911 settings such as healthcare and other essential services. Projects may involve collaboration with a range of partner agencies.

About Versaterm

Versaterm is a globally recognized company committed to enhancing public safety through innovative technology solutions. With a rich history dating back to 1977, we provide agencies with the tools they need to improve operational efficiency and community service.

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