Technical Operations Engineer, Customer Success (Starlink)

At SpaceX, we believe that a future where humanity explores the stars is far more exhilarating than one where we remain Earth-bound. Currently, we are developing innovative technologies to make this vision a reality, with the ultimate aim of establishing human life on Mars.SENIOR TECHNICAL OPERATIONS ENGINEER, CUSTOMER SUCCESS (STARLINK)As part of one of our most ambitious projects, the Starlink satellite constellation, we are committed to delivering reliable, high-speed internet access globally. SpaceX seeks a motivated and skilled operator who can help shape our customer experience and product strategy while bringing that vision to fruition. This role offers the opportunity to apply strong business acumen, technical expertise, and exceptional execution skills to redefine broadband access worldwide.KEY RESPONSIBILITIES:Analyze and enhance core user metrics, including Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, and Customer Satisfaction Score.Collaborate across departments to identify, prioritize, and resolve the root causes of poor user experiences, ensuring feedback mechanisms are in place to prevent recurrence.Develop, automate, or optimize processes for addressing both structural and emerging issues.Act as the product manager/project owner for feature launches and software automation initiatives.

At SpaceX, we are driven by the vision of a future where humanity explores the cosmos. We are committed to developing the technologies required to make interplanetary life a reality, with the ultimate aim of enabling human habitation on Mars.SENIOR MANAGER, CUSTOMER SUCCESS (STARLINK)As the Senior Manager of Customer Experience, you will oversee the post-purchase journey for Starlink customers. Leading a team of talented process engineers, you will focus on key areas of the customer journey such as billing, shipping, account management, troubleshooting, and returns, all aimed at minimizing defects in customer experience. Your role will involve optimizing operations, strategic planning, aligning resources with priorities, and championing the customer experience across our organization. The ideal candidate will possess strong technical aptitude, a keen understanding of process engineering, and the ability to create order from complexity while effectively managing a diverse range of stakeholders.

Join SpaceX as an Automation Engineer on the Starlink Customer Success team. Your mission will be to create, maintain, and enhance automation systems that directly influence customer satisfaction and operational efficiency within the Starlink network. Collaborate with engineering teams to ensure robust automation solutions, design effective monitoring systems, and report on key performance metrics. Be at the forefront of revolutionizing broadband internet service for millions of users worldwide.

At SpaceX, we believe in a future where humanity explores the cosmos. Our mission is to develop groundbreaking technologies aimed at making interplanetary life a reality, starting with human life on Mars.Operations Engineer (Starlink Production)Join us in one of our most ambitious projects yet—the Starlink network, designed to provide reliable internet access worldwide. We are seeking a skilled engineer to create and optimize processes and systems for manufacturing millions of Starlink user terminals, silicon packaging chips, and solar cells.The success of Starlink hinges on the quality, reliability, cost-effectiveness, manufacturability, throughput, and security of our products. If you thrive in a fast-paced environment, excel at solving complex problems, and enjoy the challenge of building innovative solutions from the ground up, this role is the perfect next step in your career.

Join SpaceX as an Operations Engineer focused on the growth of our Starlink project. In this role, you will be responsible for optimizing operational processes, ensuring efficient workflows, and contributing to the expansion of our satellite network. Your expertise will directly impact the performance and scalability of our services.

SpaceX was founded on the vision that a future where humanity explores the cosmos is far more exhilarating than one where we do not. Currently, SpaceX is pioneering technologies to make this vision a reality, ultimately aiming to establish human life on Mars.OPERATIONS ENGINEER (STARLINK ENTERPRISE)Join our Starlink program, where we are revolutionizing global connectivity through our cutting-edge satellite constellation that provides low-latency broadband internet worldwide. As an Operations Engineer, you will play a crucial role in analyzing, developing, and implementing both tactical and strategic business processes for our enterprise and government teams, crafting impactful, efficient, and cost-effective solutions. We seek innovative problem solvers who are dedicated to enhancing customer experiences.Your responsibilities will include leading cross-functional initiatives to introduce new products and features to customers globally. You will establish and maintain robust feedback loops between engineering and operations teams to ensure continuous improvement across the Starlink product line. By coordinating testing with key customers and measuring outcomes, you will apply insights gained to refine future iterations. Ideal candidates are self-starters who thrive in dynamic environments, demonstrate resilience in driving change, possess empathy for diverse customer needs, and provide clear, informed decision-making to guide our leadership teams.

Join SpaceX as the Manager of Utilities Engineering and Operations for our Starlink division. In this critical role, you will oversee the engineering and operational strategies for utility systems that support our innovative satellite internet service. You will lead a team of skilled engineers and operations staff to ensure the reliability and efficiency of our utility infrastructure, driving improvements and implementing best practices.

Role overview SpaceX seeks a Senior Operations Engineer to support Starlink’s expansion in Bastrop, TX. The focus is on improving operational effectiveness as the Starlink network grows. This position centers on supporting satellite communications and scaling infrastructure to meet increasing demand. Key responsibilities Coordinate expansion efforts by working closely with engineering, operations, and other teams. Use engineering expertise to streamline processes and improve efficiency in daily operations. Assist with integrating new technologies into current systems to help the network grow. Offer ideas and solutions that help advance the project as Starlink reaches more users. Location This role is based in Bastrop, TX.

Join SpaceX's innovative Starlink team as a Bilingual Customer Support Associate, where you'll play a pivotal role in transforming how customers experience our cutting-edge satellite internet service. Your expertise will help troubleshoot and resolve diverse customer issues, ensuring their satisfaction while advocating for their needs within SpaceX. You'll analyze service trends, design effective support solutions, and collaborate across teams to enhance customer interactions. This dynamic position is perfect for proactive problem solvers eager to contribute to a fast-paced, customer-focused environment.

At SpaceX, we envision a future where humanity explores the cosmos, and we are developing the innovative technologies to make this a reality, with the ultimate goal of sustaining human life on Mars.BILINGUAL CUSTOMER SUPPORT ASSOCIATE - UKRAINIAN (STARLINK)Join us at Starlink, our groundbreaking satellite constellation designed to provide low-latency broadband internet across the globe. As an integral member of the Starlink Customer Support team, you will be the first point of contact for our customers, ensuring they receive unparalleled service and support.

At SpaceX, we are driven by the belief that a future where humanity explores the stars is more thrilling than one where we do not. We are actively developing pioneering technologies to turn this vision into reality, with the ultimate aim of enabling human life on Mars.GLOBAL OPERATIONS MANAGER (COUNTRY LAUNCH)Join us in our mission to provide high-speed broadband globally through Starlink. This pivotal role merges traditional business planning with strategic decision-making, directly supporting the leadership team of Starlink. The Global Operations team is crucial for daily operations, focusing on both immediate execution and long-term growth strategies. Team members are expected to analyze data, offer recommendations, and lead cross-functional initiatives to implement these strategies.RESPONSIBILITIES:Formulate a detailed execution plan to meet market demands for initial access and rapid operational growth.Monitor and report on key performance indicators (KPIs) including activation timelines, product accessibility, and operational health in active markets.Steer planning and resource allocation for specific Starlink verticals, including business model development.Identify and pursue initiatives to enhance Starlink’s business trajectory, collaborating closely with leadership.Lead the implementation of process and system improvements to optimize execution across teams, enhance customer experiences, and scale operations efficiently.Foster collaboration with cross-functional teams to build robust networks across departments and ensure compliance with external resources.Educate and support internal stakeholders regarding market requirements and timelines, working together to achieve corporate objectives.

At SpaceX, we believe that a future where humanity explores the stars is far more exciting than one where we remain confined to Earth. Our mission is to develop groundbreaking technologies that will pave the way for human life on Mars.SENIOR PROCESS ENGINEER (STARLINK)SpaceX is on the forefront of creating a low-latency, broadband internet system that aims to connect consumers globally. Our Starlink initiative, powered by a constellation of low Earth orbit satellites, will deliver fast and reliable internet access to underserved populations, particularly in rural areas where traditional services are lacking or excessively priced. We seek innovative, passionate, and skilled engineers to enhance our tools and processes from initial concept through to full-scale production. Your role will bridge engineering, development, and production teams while engaging with senior leadership during critical design phases. The success of Starlink hinges on the quality, reliability, cost-effectiveness, manufacturability, throughput, security, and user experience of the products you deliver.As a Senior Process Engineer within the Starlink manufacturing program, you will own the activation, qualification, optimization, and consistency of operations for an ultrapure process water plant that supports our printed circuit board, silicon packaging, and solar cell manufacturing lines. This role encompasses the development, implementation, and operationalization of necessary equipment, facilities, tooling, and manufacturing process technologies essential for high-volume production. Your contributions will be pivotal in supporting millions of next-generation devices that facilitate high-speed connectivity for homes, schools, businesses, vehicles, and more.

At SpaceX, we are propelled by the vision of humanity exploring the cosmos, and we are committed to making that future a reality. Our innovative technologies are designed to support human life on Mars and beyond.SUPERVISOR, DEVELOPMENT OPERATIONS (STARLINK)We are pioneering a low-latency broadband internet system that caters to customers worldwide. Through a network of low Earth orbit satellites, Starlink ensures high-speed, dependable internet access for underserved populations, including rural areas where connectivity is limited or expensive.We seek a highly organized, imaginative, and technically proficient Supervisor to guide our Development Operations team in Bastrop, composed of talented technicians and automation specialists. As the Supervisor of Starlink Development Operations, your team will play a crucial role in fabricating and engineering R&D as well as factory build-outs, focusing on exciting initiatives such as high-volume Starlink User Terminal assembly line technologies, PCB manufacturing, silicon packaging, and the development of groundbreaking new products.Your leadership will be pivotal in managing a diverse group of fabrication, assembly, electrical, and automation professionals while collaborating closely with key engineering leaders in Starlink. You will be expected to enhance the capabilities, skills, and productivity of a rapidly expanding team and site in Bastrop, significantly impacting the distribution of Starlink products globally.

At SpaceX, we are driven by a bold vision of humanity exploring the cosmos. As the Starlink Business Operations Manager, you will play a pivotal role in optimizing our groundbreaking satellite internet service, ensuring it reaches underserved communities and enhances connectivity worldwide. This position involves leveraging data analytics, strategic planning, and cross-functional collaboration to drive profit improvement and operational excellence at SpaceX. You will work closely with leadership to analyze key performance metrics and develop actionable insights that support our mission of enabling human life on Mars.

At SpaceX, we believe in a future where humanity is exploring the stars. We are committed to developing the technologies that will make this vision a reality, with the ultimate goal of enabling human life on Mars.Join us as a Hardware Engineer for Gateways & Customer Hardware (Starlink)Starlink is dedicated to providing high-speed, reliable internet to underserved populations. We design, build, launch, and operate the world's largest satellite constellation, creating a global internet network free from traditional ground infrastructure limitations. Our consumer hardware, including user terminals and advanced gateways, enables users to connect to our satellites within minutes of unboxing. SpaceX’s success is driven by our commitment to keeping all engineering and production in-house, allowing for rapid feedback, agile decision-making, and quick delivery of products. With millions of daily users, Starlink is transforming connectivity for those previously unconnected.As an Electrical Design Engineer on the Starlink team, you will take full ownership of developing millions of customer-facing products and devices, such as Starlink dishes and Wi-Fi routers. Your work will impact a diverse range of users, from teachers in isolated regions of the Amazon to researchers in Antarctica and digital nomads traveling in RVs. You will design, implement, and verify the electrical systems for these products, and may also be tasked with developing next-generation gateways that ensure our ground station antenna hardware can endure extreme environmental conditions while maintaining reliable communication with millions globally. You will collaborate closely with cross-functional teams including silicon, software, mechanical, and manufacturing engineering to guide hardware from concept to full-scale production.

At SpaceX, we believe in a future where humanity explores the cosmos. We are at the forefront of developing groundbreaking technologies to make this vision a reality, with the ultimate ambition of establishing human life on Mars.ELECTRICAL DESIGN ENGINEER - GATEWAYS & CUSTOMER HARDWARE (STARLINK)At Starlink, we are committed to delivering high-speed, reliable internet access to underserved populations across the globe. We are pioneering the design, construction, launch, and operation of the world's largest satellite constellation, creating an unbounded global internet network. Our innovative consumer hardware and advanced gateways enable immediate connectivity for users worldwide.As an Electrical Design Engineer on our dynamic Starlink team, you will take ownership of designing and developing a diverse range of customer-facing products, including user terminals and Wi-Fi routers. Your designs will reach a wide array of customers, from educators in remote regions to digital nomads and commercial airlines. You will ensure that our products are robust and capable of withstanding challenging environments while maintaining reliable communication with millions of users globally. Collaboration with cross-functional teams—including silicon, software, mechanical, and manufacturing engineering—will be key as you guide our hardware from initial concept to full-scale production.

Join SpaceX as a Structural Engineer for the Starlink project, where you'll collaborate with a diverse team of engineers to design and construct vital infrastructure that supports our mission of making human life multi-planetary. This role is based at our state-of-the-art facility in Bastrop, TX, and you will be instrumental in delivering large-scale capital projects that have a significant impact on SpaceX's ambitious goals.

At SpaceX, we are driven by the vision of a future where humanity explores the cosmos. As we develop the technologies to enable human life on Mars, we are committed to creating a low-latency broadband internet system through our Starlink project. This system, powered by a constellation of low Earth orbit satellites, aims to provide fast and reliable internet access to underserved populations globally, including rural communities. We seek innovative and motivated engineers to contribute to the full lifecycle of our projects, from initial concept through to large-scale production. Your role will involve collaborating across engineering, development, and production teams and engaging with senior leadership during key design phases to ensure the success of Starlink, focusing on the quality, reliability, and user experience of the products we deliver. As a Wastewater Engineer on the Starlink manufacturing team, you will play a pivotal role in the operation of an ultrapure process water treatment facility that supports our printed circuit board, silicon packaging, and solar cell manufacturing lines. You will be responsible for the development and optimization of equipment, processes, and facilities, ensuring high-volume production capabilities. Your contributions will be essential in providing high-speed connectivity for millions of next-generation devices used across homes, schools, and businesses worldwide.

Join SpaceX as a Senior Electrical Design Engineer on the Starlink team, where you will spearhead the development of cutting-edge customer-facing products, including Starlink user terminals and Wi-Fi routers. Your expertise will be pivotal in designing next-generation gateways to ensure robust communication in diverse environments globally. Collaborate closely with cross-functional teams to drive our mission of delivering fast, reliable internet to underserved populations worldwide. Your work will impact users ranging from educators in remote Amazonian regions to emergency responders and digital nomads.