Technical Operations Manager - Field Operations

Join Udemy. Help shape the future of learning.Udemy is an AI-driven skills acceleration platform designed to empower individuals and teams in their growth journeys. Our approach is personalized, practical, and centered on producing real-world results.We have a clear mission: to change lives through learning. Your contributions will enable people globally to acquire skills they can apply, whether they are embarking on new endeavors or enhancing their existing capabilities.With over 80 million learners and 17,000 businesses already benefiting from Udemy, if you thrive in dynamic environments, are passionate about learning, and are eager to make a significant impact, you will find your place here.Discover more about us on our company page.Hybrid Work ModelThis hybrid role requires you to be in the office two days a week at the nearest hub.

Mudflap is revolutionizing the $800 billion trucking industry, which is crucial to the U.S. economy. Our innovative payment solutions empower truckers to save significant amounts on fuel, their primary operational cost, while enabling our fuel stop partners to connect with a broader customer base. As a rapidly growing marketplace, we are on the lookout for a dedicated and customer-focused individual to join our dynamic team.In the role of Senior Revenue Operations Manager, you will play a pivotal role in ensuring the seamless operation of revenue processes, delivering exceptional customer experiences, and devising strategic initiatives for future product offerings. This highly collaborative position demands leadership across various teams and product lines, leveraging data analysis to drive insights, enhance operations, and foster growth. You will merge program management with practical execution to empower both the organization and your colleagues to thrive.

Role overview Roku, Inc. is seeking a Technical Operations Manager based in Austin, Texas. Roku shapes TV streaming across the U.S., Canada, and Mexico, building a connected TV ecosystem that links audiences with their favorite content, helps publishers grow viewership, and gives advertisers new ways to reach viewers. Every team member at Roku contributes to improving the streaming experience for millions, working in a collaborative environment with exposure to many disciplines. The Technical Operations team This group maintains the health and reliability of The Roku Channel (TRC) platform. Operating globally, the team manages live and on-demand content pipelines, ad delivery, and user experiences on all Roku platforms. Technical Operations collaborates with Engineering, Content, Live Operations, and Advertising, handling issue resolution, major launches, and building tools and automation to support Roku’s operations. What you will do Lead, mentor, and develop a global team of Technical Operations Engineers, including contractors, across multiple time zones. Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated quickly and accurately. Manage the full incident management process, from initial triage and escalation to stakeholder communications, resolution, and post-incident analysis. Position focus The Technical Operations Manager leads engineers who monitor, triage, and resolve platform issues. This role manages service level agreements, prepares for high-profile launches, drives automation projects, and acts as an escalation point for partner teams such as Engineering, Content Operations, Live Operations, Advertising, and Rights Management. Strong operational incident management skills and experience leading cross-functional initiatives are important for success in this position.

About CookUnity:In an era where food often prioritizes convenience over quality, CookUnity was established in 2018 to reconnect people with the essence of exceptional cuisine through a unique platform that directly links talented chefs with food lovers. Today, we proudly serve 50 million meals annually, delivering fresh, ready-to-eat dishes crafted with passion and care for communities across the nation.As we continue to innovate, CookUnity is evolving from a delivery service to a dynamic marketplace with a clear mission: to empower chefs to nourish the world.If this mission resonates with you, we invite you to explore this exciting opportunity.The RoleAs the Operations Manager, you will play a pivotal role in enhancing the experience for both our customers and chefs.You will set high standards, streamline operations, and provide effective guidance across our Kitchen, Warehouse, Food Safety, Fulfillment, and Logistics departments, all while fostering a sustainable and cost-efficient growth strategy.Your success will be evaluated based on customer satisfaction and operational profitability, continuously identifying opportunities and leading initiatives aimed at scaling our business.ResponsibilitiesDevelop and lead a fulfillment and logistics team, providing essential tools, training, and direction.Manage relationships with local and regional couriers to ensure timely delivery of meals to our customers.Collaborate with cross-functional teams to optimize processes and drive efficiency.

Thank you for considering a career with Oklo! We are excited to announce an opportunity for a Facility Operations Manager to be an integral part of our team.This position is located on-site in the vibrant Austin, Texas area.Position OverviewAtomic Alchemy, a proud subsidiary of Oklo, is pioneering the development of scalable radioisotope production capabilities across the United States. Our facilities are dedicated to producing vital isotopes for healthcare, industry, research, and defense sectors. With the recent executive orders from May 2025, the U.S. Department of Energy (DOE) is spearheading the American nuclear renaissance. This initiative led to the establishment of the Reactor Pilot Program (RPP), which aims to demonstrate at least three advanced reactors achieving criticality by July 4, 2026. In August 2025, Atomic Alchemy was honored to be selected for an RPP project, focusing on a pilot radioisotope production facility.The Facility Operations Manager will be accountable for the safe operation and maintenance of the facility. This role involves ensuring that all activities comply with technical, operational, and regulatory standards. You will lead daily operations, oversee maintenance, direct facility personnel, and uphold a high standard of operational discipline throughout all functions. The successful candidate will be pivotal in transitioning the facility from construction completion and commissioning through to initial startup and active operations, ensuring readiness, adherence to procedures, and fostering continuous improvement at every stage. You will report directly to the Chief Operating Officer of Atomic Alchemy.The ideal candidate will possess extensive experience in nuclear operations management and should hold, or have previously held, a Senior Reactor Operator (SRO) license from a commercial nuclear plant, research and test reactor facility, or have served as an Engineering Officer of the Watch (EOOW) in the U.S. Navy Nuclear Program. Strong cross-functional experience, the capability to coordinate across engineering, operations, maintenance, and regulatory interfaces, along with a deep commitment to operational excellence are essential. This position requires a strong on-site leadership presence.

As a Sales Operations Manager at Udemy Bedi, you will play a crucial role in streamlining our sales processes to enhance efficiency and drive revenue growth. You will collaborate closely with cross-functional teams to implement effective sales strategies and ensure optimal performance across the sales organization.

Join Bazaarvoice as a Finance Operations Manager and play a pivotal role in enhancing our financial processes and systems. In this dynamic position, you will lead a team dedicated to optimizing financial operations, ensuring compliance, and driving efficiency across all financial functions. As a key member of our leadership team, you will collaborate with cross-functional departments to implement best practices, streamline workflows, and contribute to strategic financial planning. Your expertise will enable us to deliver exceptional service and innovative solutions to our clients.

Join MongoDB as a Senior Manager of Business Operations and play a pivotal role in driving operational excellence across our organization. You will lead a team focused on optimizing business processes and enhancing efficiency. This position requires strong leadership skills, strategic thinking, and a passion for fostering a culture of continuous improvement.

At Brevo, we are not merely developing a CRM; we are empowering millions of organizations to cultivate meaningful connections with their customers. Our suite of tools—including email, SMS, WhatsApp, Chat, and Marketing Automation—are designed to be intuitive and robust, growing alongside your ambitions. We provide businesses with a comprehensive perspective on the customer journey, allowing them to focus on what truly matters: connection. As a proud certified B Corp, we are devoted to purposeful growth, maintaining high standards of social and environmental impact, alongside our commitment to performance. With over 500,000 businesses in 180 countries—from NGOs like Amnesty International to global leaders such as Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to connect with their audiences, simplify complexities, and achieve outstanding results. Our reliable technology and 75+ integrations empower them to deliver exceptional customer experiences, free from the usual technological hassles. Recently, we surpassed $200 million ARR and achieved a significant milestone by becoming a Unicorn, with robust growth and global expansion on the horizon—this is just the beginning!This position uniquely combines HR operations and office management. If you seek a role where you can dive into payroll, benefits, and people operations while also being the catalyst for a thriving Austin office, this is the perfect opportunity for you. However, if you prefer to stay within a single domain, this role may not align with your expectations. This position requires three days a week onsite, reporting directly to the Head of HR, Americas.

About the Role DoorDash is hiring an Associate Manager for the Dasher & Logistics Strategy & Operations team. This role shapes how logistics run across the platform and supports the Dasher community. The position can be based in New York, San Francisco, Chicago, Seattle, Los Angeles, Austin, Washington D.C., or remote within the United States. What You Will Do Work with cross-functional partners to strengthen DoorDash’s delivery network and logistics operations Analyze data to spot trends, surface opportunities, and address challenges in real time Drive strategic projects that improve efficiency and support the Dasher experience Build and maintain relationships with internal and external stakeholders Design and implement new solutions to address operational needs Who We’re Looking For Strategic thinkers with a background in operations, analytics, or related fields Comfort working in a setting where priorities can shift quickly Strong communication skills and the ability to collaborate across teams Experience using data to inform decisions and drive improvements Locations New York, NY San Francisco, CA Chicago, IL Seattle, WA Los Angeles, CA Austin, TX Washington D.C. Remote (United States)

At BetterUp, we believe in the power of human transformation. Join us as we redefine the employer-employee relationship with innovative approaches and fresh thinking.From your initial interview, you'll notice that our candidate experience is unique. When you receive an offer and accept, you’ll gain much more than a paycheck; you will receive a personal BetterUp Coach, a tailored development plan, and a supportive environment led by a trained manager.You will collaborate with an extraordinary team, each equipped with their own BetterUp Coach, and engage in work that truly matters. This creates an exceptional work experience that is both focused and fulfilling. While it's not for everyone, for those with passion and determination, this opportunity can be transformative, career-defining, and uplifting.Join us and experience the most intense and rewarding years of your professional journey, contributing to life-changing work within a vibrant and soulful culture.We operate as a hybrid company, encouraging in-person collaboration when needed. Employees are expected to work from one of our office hubs at least two days a week, or eight days per month. Our US locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metropolitan area. For roles based in Europe, our hubs are located in London, UK and Amsterdam, NL. Please ensure you can commit to this structure before applying.In the role of Strategy & Operations Manager for Account Management, you will join a team of Strategy & Business Operations Associates, collaborating closely with the Chief of Staff to derive data-driven insights and implement initiatives that facilitate scalable coaching. Your focus will be on developing a new go-to-market segment aimed at engaging C-level executives through peer connections and a consultative, solution-oriented sales process.To excel in this role, you must be comfortable collaborating with BetterUp’s executive team and board of directors to craft, drive, and report on key organizational initiatives that influence significant business outcomes. You will approach problem-solving with composure and meticulous attention to detail, ensuring all business functions operate efficiently.

We are seeking a dynamic and results-driven Operations Director to lead our teams in Austin, Texas. This role is pivotal in ensuring operational excellence across all departments. If you are a strategic thinker with a passion for optimizing processes and driving performance, we want to hear from you!Join us in making an impact!

Join our dynamic team at OdorZX as an Operations Manager overseeing multiple car wash and detailing locations in Austin and San Antonio! In this pivotal role, you will manage labor resources, set daily productivity targets, ensure quality control, and generate comprehensive reports. Your keen eye will also help in assessing vehicle conditions while fostering a safe and efficient workplace. The responsibilities will be diverse and crucial to our operations.Key Responsibilities:Perform thorough cleaning of vehicle interiors and exteriors to meet our high standards.Utilize various cleaning equipment effectively.Maintain meticulous records of all work completed.Work autonomously as well as collaboratively in a team setting.Develop and implement processes and standards to enhance productivity and safety.Consistently meet processing and standardization benchmarks.Build and nurture strong client relationships.Monitor profit and loss statements, labor costs, and overall operational efficiency.Foster team member engagement and accountability.Create and execute operational procedures to maintain stability and maximize productivity.

The Opportunity Join us in a pivotal role as a Workforce Operations Manager, where you will connect Finance, Recruiting, and Business Operations. As the primary advisor to the Director of Recruiting Operations, you will assess the feasibility and effectiveness of our global hiring strategy, transitioning our approach from reactive headcount tracking to a proactive, data-driven model. Your efforts will be critical in aligning recruiting capacity with the dynamic needs of our business. This position demands a unique combination of financial insight, recruiting expertise, and analytical skills, with a strong emphasis on operational auditing and the ability to influence senior leadership through compelling data narratives. You will ensure that our hiring objectives are supported by a sound operational plan. Key Responsibilities and Focus Areas Workforce Planning & FP&A Integration Strategic Reconciliations: Develop and maintain essential recruiting forecasts and capacity models, serving as the main operational liaison to FP&A analysts to align hiring forecasts with the realities of Recruitment operations. Predictive Forecasting: Spearhead the creation of hiring forecasts, equipping the Recruiting Leadership Team (RLT) with the insights necessary to guide Business Unit leaders on when to activate roles, defer hiring, and optimize resource allocation. Capacity Governance: Set and uphold standards for recruiting bandwidth, identifying when business demand surpasses recruiter or interviewer capacity and providing analyses for trade-off discussions with senior stakeholders. Recruiting Intelligence & Process Optimization Root Cause Analysis: Conduct comprehensive audits of the recruiting lifecycle, pinpointing friction points such as late-stage requirement changes, interviewer misalignment, or funnel drop-offs, and quantifying their effects on overall hiring velocity. Productivity Modeling: Analyze activation dates and historical time-to-fill data to deliver precise projections for start dates, enabling Finance to refine forecasts and resource planning. Operational Advisory: Act as an internal consultant on hiring efficiency and resource allocation, diagnosing productivity declines and proposing structural or process enhancements to restore hiring velocity. Lead feasibility reviews for strategic hiring initiatives to advise the RLT on resource needs. Executive Alignment & Change Management Stakeholder Management: Engage in regular discussions with FP&A, HR Business Partners, and Recruiting Leadership, assisting the Director of Recruiting Operations in managing expectations and aligning objectives.

At LightEdge Solutions, we are at the forefront of developing innovative IT solutions that will drive businesses forward over the next decade. Our unique blend of shared and private/dedicated platforms provides businesses with alternatives that enhance operational efficiency, bolster reliability, and significantly decrease costs.If you are driven by a passion for crafting impactful solutions through cutting-edge technology, enjoy tackling challenges with creative thinking, and seek a role where you can make a daily difference, then LightEdge offers a vibrant corporate culture founded on collaboration and individual accountability.The Client Experience Operations Manager plays a pivotal role in driving operational efficiencies to enhance productivity while supporting the entire customer lifecycle. This position empowers the Client Experience Manager (CX) team with refined processes, tools, and insights aimed at improving client retention, ensuring renewal readiness, and identifying expansion opportunities. By harmonizing the efforts of sales, client experience, product, and operations teams, this role guarantees a seamless transition from initial sales engagement to enduring client success.

WHO WE ARETake-Two Interactive Software, Inc., based in New York City, is a premier developer, publisher, and marketer of interactive entertainment, delivering innovative experiences to consumers worldwide. Our portfolio includes renowned brands like Rockstar Games, 2K, and Zynga, catering to console, PC, and mobile platforms. We distribute our products through various channels, including physical retail, digital downloads, online platforms, and cloud streaming services. Our stock is publicly traded on NASDAQ under the symbol TTWO. For more information about our corporate and product offerings, visit our website.Our work environment, both physical and virtual, fosters creativity, innovation, and efficiency. We are committed to individual and team development, with numerous opportunities for skill enhancement in our fast-paced and evolving industry. We believe in hard work complemented by enjoyment, making Take-Two an excellent place to pursue your passion every day.THE CHALLENGEAs the Manager of the Technical Operations Center (TOC), you will lead our Austin-based and international TOC teams, acting as the primary responders for our global infrastructure. This 24/7 team, which includes first-line, site reliability, and senior engineers, will be responsible for the initial triage of critical business platforms, public cloud services, and on-premises compute, network, and storage systems. Your leadership will ensure the constant availability and peak performance of services vital to our global operations.In addition to infrastructure response, the TOC Manager oversees our Problem and Change Management practices. You will manage dedicated leads responsible for the change management lifecycle and the Change Advisory Board (CAB), while also enhancing our Problem Management practices through root cause analysis, post-incident reviews, and proactive trend analysis to prevent future service disruptions.WHAT YOU’LL TAKE ONSupervise Take-Two’s global Technical Operations Center (TOC) staff, including front-line first responders, senior engineers, and site reliability engineers, ensuring 24/7 availability and performance of critical business services.Direct first response and triage efforts for the global infrastructure footprint, covering self-hosted compute, storage, network, and critical business services.

Join Gong.io as a RevOps Manager, focusing on NAMER Territory Strategy and Operations. In this pivotal role, you will leverage data-driven insights to enhance operational efficiency and drive strategic initiatives across the North American region.

At BetterUp, we are committed to human transformation, and we believe that a fresh perspective on the employer-employee relationship is essential.Our approach is unique, and you will sense this from the moment you engage with us.From your initial interview to receiving an offer, the experience is unlike any other. Upon joining, you won’t just receive a paycheck; you will gain a personal BetterUp Coach, a tailored development plan, a supportive manager, and an incredible team—each member accompanied by their own personal BetterUp Coach. Most significantly, you will be involved in work that truly matters.This environment cultivates a focused and rewarding experience, perfect for those with a passion for impactful work. If you are ready for a transformative, career-defining journey, we invite you to join us.We guarantee an intense and rewarding chapter in your career, where you will engage in life-changing work within a vibrant, innovative, and soulful culture.If this excites you and the job description resonates with you, let’s connect.We are in search of a motivated and enthusiastic individual to become part of our Business Operations team within the Office of the CEO. The perfect candidate will have a keen interest in technology, innovation, and the Employee Experience ecosystem. You should possess a proven track record of steering projects from concept through to execution with tangible results. You should be adept at juggling multiple priorities, discerning when to focus on specifics and when to adopt a broader perspective. Your drive for impact will constantly motivate you to push initiatives forward.In this role, you will spearhead BetterUp's most critical strategic projects, such as annual planning, acquisition integrations, due diligence, and more. These significant cross-functional initiatives will necessitate a profound understanding of BetterUp’s value chain. You will closely collaborate with the CEO, Chief of Staff, and Executive Leadership Team on sensitive projects to deliver strategic insights and measurable outcomes.Key Responsibilities:Lead key strategic projects within the Office of the CEO. Past initiatives include:Overseeing due diligence for partnerships with notable figures such as Brené Brown, Adam Grant, Pau Gasol, and Shaun White.Developing BetterUp’s strategy for entering the European market.Creating a comprehensive 5-year growth plan for the Board of Directors.Collaborating with Co-Founders on fundraising presentations.Revamping pricing and packaging in collaboration with a consulting firm.

About Upside:At Upside, we are revolutionizing traditional commerce with innovative technology that blends the advantages of online retail—such as profit measurement, attribution, and incrementality—to deliver exceptional value to our users on daily purchases. Our platform has empowered millions of customers to earn 2 to 3 times more cashback compared to other services, while also enabling numerous brick-and-mortar businesses to gain profitable customers. With billions of dollars flowing through the Upside platform annually, we ensure that this value benefits our retail partners, the consumers they cater to, and vital sustainability initiatives.Position OverviewAs the Senior Systems Manager, you will play a pivotal role in designing, optimizing, and evolving our Consumer Operations technology stack. You will be the technical lead for essential operational systems and integrations, driving the identification, development, and scaling of AI-driven solutions that enhance customer experience and significantly lower operational costs.This position allows for high autonomy and requires close collaboration with Product and Engineering teams while maintaining a strong presence in Consumer Operations. To succeed, you must possess deep technical knowledge, a systems-oriented mindset, and the capability to translate operational challenges into scalable technical solutions.Key ResponsibilitiesVoice of the Customer (VOC) Insights:Lead the development and maintenance of reporting that highlights VOC insights across Consumer Operations channels.Create scalable, automated reports and dashboards that showcase customer sentiment, ongoing issues, friction points, and trends in customer experience.Collaborate with Consumer Operations, Product, and Marketing teams to ensure VOC insights are actionable and consistently integrated into strategic decision-making.Leverage data to link customer feedback with operational drivers and areas for improvement.Systems Management & Integration:Oversee the operational effectiveness of critical Consumer Operations systems, including Zendesk, Retool, Slack integrations, and related tools.Ensure systems are reliable, scalable, well-integrated, and optimized for both frontline and back-office teams.Serve as the technical liaison for system-related issues and enhancements.