About the job
Roku, Inc. is seeking a Technical Operations Manager based in Austin, Texas. Roku shapes TV streaming across the U. S., Canada, and Mexico, building a connected TV ecosystem that links audiences with their favorite content, helps publishers grow viewership, and gives advertisers new ways to reach viewers. Every team member at Roku contributes to improving the streaming experience for millions, working in a collaborative environment with exposure to many disciplines.
The Technical Operations team
This group maintains the health and reliability of The Roku Channel (TRC) platform. Operating globally, the team manages live and on-demand content pipelines, ad delivery, and user experiences on all Roku platforms. Technical Operations collaborates with Engineering, Content, Live Operations, and Advertising, handling issue resolution, major launches, and building tools and automation to support Roku’s operations.
What you will do
- Lead, mentor, and develop a global team of Technical Operations Engineers, including contractors, across multiple time zones.
- Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated quickly and accurately.
- Manage the full incident management process, from initial triage and escalation to stakeholder communications, resolution, and post-incident analysis.
Position focus
The Technical Operations Manager leads engineers who monitor, triage, and resolve platform issues. This role manages service level agreements, prepares for high-profile launches, drives automation projects, and acts as an escalation point for partner teams such as Engineering, Content Operations, Live Operations, Advertising, and Rights Management. Strong operational incident management skills and experience leading cross-functional initiatives are important for success in this position.

