companyRoku, Inc. logo

Technical Operations Manager

Roku, Inc.Austin, Texas
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Manager

Qualifications

To succeed in this role, you should possess:Proven experience in technical operations or related field. Strong understanding of incident management processes and escalation protocols. Exceptional leadership and team management skills. Ability to thrive in high-pressure environments and make informed decisions quickly. Excellent communication skills, both written and verbal. Familiarity with automation tools and practices is a plus.

About the job

Roku, Inc. is seeking a Technical Operations Manager based in Austin, Texas. Roku shapes TV streaming across the U. S., Canada, and Mexico, building a connected TV ecosystem that links audiences with their favorite content, helps publishers grow viewership, and gives advertisers new ways to reach viewers. Every team member at Roku contributes to improving the streaming experience for millions, working in a collaborative environment with exposure to many disciplines.

The Technical Operations team

This group maintains the health and reliability of The Roku Channel (TRC) platform. Operating globally, the team manages live and on-demand content pipelines, ad delivery, and user experiences on all Roku platforms. Technical Operations collaborates with Engineering, Content, Live Operations, and Advertising, handling issue resolution, major launches, and building tools and automation to support Roku’s operations.

What you will do

  • Lead, mentor, and develop a global team of Technical Operations Engineers, including contractors, across multiple time zones.
  • Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated quickly and accurately.
  • Manage the full incident management process, from initial triage and escalation to stakeholder communications, resolution, and post-incident analysis.

Position focus

The Technical Operations Manager leads engineers who monitor, triage, and resolve platform issues. This role manages service level agreements, prepares for high-profile launches, drives automation projects, and acts as an escalation point for partner teams such as Engineering, Content Operations, Live Operations, Advertising, and Rights Management. Strong operational incident management skills and experience leading cross-functional initiatives are important for success in this position.

About Roku, Inc.

At Roku, we are reshaping the future of television by providing a seamless streaming experience. As the leading TV streaming platform, our mission is to connect viewers with the content they love while empowering content creators and advertisers. Join our innovative team and help us revolutionize the way the world watches TV.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.