About the job
SUMMARY
The international trade sector is a colossal industry valued in trillions, with air freight being a significant contributor, accounting for approximately 35% of the addressable market. In Southeast Asia, the market size exceeds US$4 billion, propelled by a unique opportunity for growth through e-commerce penetration. The e-commerce fulfillment market alone exceeds US$2 billion and is enjoying an impressive growth rate of 30% annually. As a leading operator, transporting cargo to over 110 airports across Asia, we are poised to revolutionize the supply chain dynamics. Our mission is to redefine operational methodologies, expand our range of services, and develop innovative products that empower both small business owners and large enterprises.
ROLE OVERVIEW
As we continue to scale, we are seeking a Technical Program Manager to collaborate with our Chief Product and Technology Officer (CPTO) in establishing a robust program management function. This role will focus on implementing effective processes and structures to support the growth and scaling of our engineering and product teams.
A DAY IN THE LIFE
In a startup environment, your day-to-day activities will be diverse and dynamic. You will be expected to multitask and leverage your skills to support various business priorities. Your primary responsibilities will include:
- Collaborating with Product and Engineering Leaders to identify collaboration and execution gaps.
- Creating and optimizing processes such as Jira and Notion workflows, ARC, and CAB processes to enhance communication and teamwork.
- Defining key technical initiatives in partnership with leadership and overseeing their execution from inception to completion.
- Establishing an effective capacity model for roadmap planning and driving roadmap execution with appropriate risk management and reporting frameworks.
- Developing critical metrics and KPIs to assess team performance and effectiveness.
- Facilitating communication between project teams, stakeholders, and senior leadership.
To foster seamless onboarding within our dynamic team, as a leader, you are expected to:
- Be hands-on and willing to undertake tasks personally.
- Prioritize speed and efficacy in accomplishing objectives.
- Maintain open and frequent communication, especially due to the autonomous nature of the team.
- Support and nurture our staff, treating them with respect and care.
- Exhibit attention to detail and thrive in a fast-paced, chaotic environment while recognizing opportunities for improvement.

