Technical Services Partner Manager

Company OverviewWelcome to Nexthink, the pioneering leader in digital employee experience management. Our innovative solutions seamlessly integrate real-time analytics, automation, and employee feedback across all endpoints, empowering IT teams to enhance the workplace experience. With our cloud-native platform, we identify issues and provide solutions, auto…

Join Nexthink, a leader in digital employee experience management software, as a Platform Software Engineer in our Engineering Productivity team within the Technical Platform group. We empower organizations to enhance employee experiences through our cutting-edge products that provide unmatched visibility across digital workspaces. Our mission is to equip IT teams with the tools they need to proactively identify and resolve workplace issues before they impact employees.In this role, you will collaborate with a diverse team of talented engineers who take full ownership of their projects from conception to deployment. You will closely engage with Product Engineering, Security, and Architecture teams to understand developer needs, design, implement solutions, and facilitate their adoption. Together, we will pave the way for a premier internal developer platform that integrates modern technologies and best practices for continuous integration and continuous deployment (CI/CD).As a Platform Software Engineer, your responsibilities will include:Providing essential tools for daily product development, integrating with cloud platforms, and assisting developers in managing their build systems and CI/CD pipelines.Setting up and maintaining development tools such as Jenkins, Artifactory, and GitHub.Developing internal self-service tools and platforms for Nexthink developers.Owning technical work for various projects from conception through production, including proposals and execution.Building strong relationships with Nexthink developers to identify improvement areas and drive platform adoption.Documenting solutions and conducting workshops to disseminate knowledge across development teams.Diagnosing and resolving deployment incidents in both development and production environments to maintain service levels.

Join Nexthink, a leading provider of digital employee experience management solutions, as a Senior Software Engineer. In this role, you will be responsible for designing, developing, and deploying innovative software solutions that enhance our platform. You will work closely with cross-functional teams to deliver high-quality products that meet customer needs.

Overview:Join our dynamic team at Nexthink as a skilled Automation Engineer / PowerShell Developer. We seek an innovative individual with deep expertise in EUC scripting and Nexthink integrations. In this role, you will craft, develop, and deploy automation solutions aimed at enhancing endpoint efficiency, resolving incidents, and boosting operational productivity across Windows, macOS, cloud, and VDI environments. Your proficiency in PowerShell, Bash scripting, and Nexthink’s NQL API will be critical in building scalable automation systems, utilizing AI-assisted tools like GitHub Copilot to accelerate development and enhance code quality.Key Responsibilities:Lead high-impact EUC automation projects focused on Nexthink and modern endpoint management, delivering real customer outcomes.Exercise strong technical autonomy to drive comprehensive automation solutions and establish standards along with reusable libraries.Utilize modern tooling, including Git-based CI/CD and AI-assisted development (e.g., GitHub Copilot), to expedite delivery and enhance code quality.Deepen your expertise in Nexthink NQL and endpoint automation patterns across various customer environments.Transform automation and reporting requirements from consultants, delivery managers, and customers into effective solutions that minimize manual effort and errors.Design, develop, and maintain robust PowerShell and Bash scripts for Windows and macOS endpoints, focusing on device management, telemetry collection, and incident remediation workflows.Integrate automation solutions with Nexthink, mainly through the Nexthink NQL API, to query endpoint data, trigger actions, and orchestrate workflows.Build, optimize, and maintain automated workflows and runbooks for operational processes such as patching, policy enforcement, and incident resolution.Connect automation scripts and Nexthink API calls with external systems (e.g., REST APIs, webhooks, ITSM platforms) to provide comprehensive automation capabilities.Enhance and modularize existing automation codebases to improve reusability and scalability.Document scripts, workflows, API integrations, and operational processes for client knowledge transfer and ongoing support.Stay current with the latest Nexthink capabilities, endpoint OS platform changes (Windows/macOS), automation tools, and security best practices.

Join our dynamic DEX (Digital Employee Experience) team at Nexthink, where we are at the forefront of understanding user experiences in organizations. As a Senior Software Engineer, you will be an integral part of a tight-knit team, tackling a sophisticated data pipeline that handles millions of messages per second and terabytes of data. Your quick-thinking ability and understanding of complex systems will be crucial as you contribute to meaningful transformations in data processing.#LI-Hybrid

Join our innovative team at Nexthink as a Full Stack Software Engineer, where you will play a critical role in developing visual solutions that simplify data investigation and queries for our customers. Utilizing the Nexthink Query Language (NQL), we aim to abstract the complexity of data interaction. Our tools, including a Visual Editor and Rich Data Table, empower users to engage with their data effectively. For advanced queries, we have crafted the NQL Editor based on the Monaco Editor.Our technology stack includes:Java, Micronaut Framework, ReactJS/Typescript, GraphQL, REST API, and gRPC.Design, implement, and validate product features with a focus on quality.Contribute to architectural improvements and development best practices within the team.Collaborate on Level 3 support requests with other team members.Engage in shaping the technology roadmap.Adopt an agile mindset, actively participating in ceremonies and iterative processes.

Role Overview Nexthink is hiring a Senior Site Reliability Engineer in Bengaluru. This position focuses on improving the reliability, performance, and scalability of Nexthink’s systems to support smooth client operations. What You Will Do Work with teams across the company to design and build solutions that strengthen system stability. Monitor systems and respond to incidents to minimize downtime and disruptions. Contribute to ongoing efforts that keep our infrastructure resilient and efficient. Location This role is based in Bengaluru.

Join our dynamic Digital Employee Experience (DEX) team at Nexthink, where we are committed to transforming user experiences across organizations. As a Senior Backend Software Engineer, you will collaborate closely with a talented team to develop and maintain a sophisticated data pipeline that processes millions of messages per second. This role requires a quick-thinking individual with a strong grasp of complex and abstract systems.

Join our innovative team at Nexthink as a Full-Stack Software Engineer with a strong emphasis on backend development. You will play a crucial role in building robust software solutions that enhance workplace experience and transform the way organizations leverage data.Your responsibilities will include collaborating with cross-functional teams, designing scalable architecture, and implementing new features to improve our offerings. If you are passionate about technology and eager to make an impact, we want to hear from you!

Nexthink is seeking a dedicated Professional Services Consultant to enhance our Professional Services team. In this role, you will deliver strategic services to our valued Nexthink customers, ensuring they continuously derive value from our solutions across various operational domains.Your primary focus will involve collaborating with a team of Service Delivery Managers and consultants to create advanced content within Nexthink. This position requires you to work closely with the Professional Services and Customer Success teams to ensure seamless implementation and support.Your key responsibilities will include:Analyzing and benchmarking customer data sets to extract actionable insights for operational enhancement.Generating detailed analytical reports and conducting ticket analyses to propose effective action plans.Providing solutions to common end-user computing issues, ensuring enterprises can resolve them efficiently.Translating analytical findings into valuable content and solutions within Nexthink.Understanding customer needs to recommend and implement Nexthink solutions adhering to industry best practices.Creating advanced content for customers and managing testing, piloting, and production deployment.Developing automation scripts (Remote Actions) utilizing Windows PowerShell.Supporting customer initiatives related to Nexthink operations.Maintaining and enhancing your technical knowledge and skills continuously.Working within defined Service Levels (SLs).Keeping up-to-date with product developments and releases necessary for your activities.#LI-Hybrid

Nexthink is seeking a passionate Product Manager to join our innovative Library team, the architects behind no-code content packs that deliver instant value to our customers.In this pivotal role, you will take ownership of a diverse range of IT subjects, such as AI compliance, endpoint health, collaboration tools, Windows upgrades, and zero-trust readiness. Your responsibilities will encompass end-to-end management: identifying customer pain points, developing the roadmap, crafting solutions, and collaborating across product, marketing, and customer success teams to ensure successful market introduction.This position is perfect for seasoned IT consultants or professionals eager to amplify their impact. Instead of addressing issues for a single organization, you will uncover trends across various industries and create solutions that enhance efficiency and productivity for thousands of organizations and millions of employees.Additionally, if you're a product manager with a robust IT background, this role offers the opportunity to design, develop, and deploy solutions rapidly, without being hindered by engineering cycles, thereby directly contributing to Nexthink's growth.Key ResponsibilitiesOwn Your Domain: Define and execute the roadmap for various IT topics within the Nexthink Library.Identify trends, customer challenges, and new technologies to develop impactful solutions.Rapid Development of No-Code Solutions: Design and produce Nexthink Library packs from concept to deployment.Deploy solutions in minutes, rather than months, by leveraging Nexthink's platform capabilities. For instance, we successfully addressed the Crowdstrike outage within a day, providing immediate support to our customers.Monitor adoption rates, usage patterns, and customer results to discern what resonates and refine continuously.Collaborate and Influence: Develop and present persuasive product pitches to internal teams, customers, and prospects, showcasing how your solutions address their urgent challenges.Work closely with Product, Sales, and Customer Success teams to grasp market demands, influence platform enhancements, and create effective solutions for customer acquisition and retention.

We are seeking a talented Senior Backend Software Engineer to become a key member of our Data Flow Team at Nexthink. In this role, you will work within a highly autonomous and skilled team responsible for the integration and enhancement of vast volumes of endpoint data, turning it into actionable insights for improved digital employee experiences.You will take on complete ownership of the components you develop—from gathering requirements and designing solutions to implementing, validating, and deploying your work. Our team embraces a DevOps and CI/CD culture, emphasizing automation, code quality, and maintainability while collaborating to create a premier cloud platform utilizing modern practices.

Are you driven by a passion for Artificial Intelligence and eager to foster innovation within a dynamic, impact-oriented environment? Do you possess substantial experience in developing AI-driven applications and have a knack for mentoring others? If this resonates with you, we would love for you to become a part of our team at Nexthink as a Senior AI & ML Engineer!In this pivotal role as a senior member of the AI team, you will spearhead architectural decisions, set best practices, and deliver resilient, scalable AI systems, with a keen focus on AI-driven and agentic applications operating in production settings.Key ResponsibilitiesLead AI Development: Take ownership of the comprehensive design, development, and operational management of production-level AI/ML solutions, encompassing ML and NLP models, large language models (LLM), retrieval-augmented generation (RAG), and multi-agent systems. Make critical architectural decisions regarding model selection, training methodologies, retrieval techniques, orchestration frameworks, and infrastructure.AI Excellence: Develop evaluations and establish success metrics utilizing state-of-the-art AI platforms.MLOps: Apply and oversee MLOps methodologies to enhance the deployment, monitoring, and maintenance of models in production environments.Collaboration & Leadership: Partner closely with software engineers, data scientists, and product teams to synchronize AI capabilities with business objectives.Mentorship & Coaching: Provide guidance and support to junior AI engineers, nurturing a culture of continuous learning and knowledge sharing.

Nexthink is seeking skilled Software Engineers to play a pivotal role within our dynamic team. The ideal candidate will have a passion for our product, proven experience in software development and testing, and a strong desire to learn and grow.As a Software Engineer III, you will contribute to maintaining the high standards of a core component utilized by all our customers. Your efforts will ensure that it consistently delivers value and evolves alongside the Nexthink solution.You will be involved in every phase of development, from gathering specifications to providing support through testing and releasing the component.At Nexthink, you will:Challenge yourself and tackle complex problems.Ensure product quality.Address support requests.Embrace an agile mindset and adopt best practices.Join a rapidly growing company where your contributions will have a meaningful impact!

Join Nexthink's Engineering team, where you will play a pivotal role in developing our innovative Collectors—powerful endpoint agents that operate on millions of systems worldwide. These Collectors meticulously gather and analyze crucial OS data, providing invaluable insights that feed into our advanced data analytics systems. They also assist in identifying and resolving issues, enhancing the end-user experience across devices. Reliability and performance are paramount, as Collectors support multiple platforms including Windows, macOS, and Linux.Key Challenges:• Develop robust, reliable solutions.• Adapt solutions for various platforms, leveraging the strengths of each.• Ensure cross-platform compatibility wherever feasible.Our engineers thrive on tackling unconventional challenges, transforming complex problems into actionable solutions. They are driven to innovate, prototype, and measure the impact of their contributions while adhering to our uncompromising standards of quality, performance, and security.

As an Engagement Manager at Nexthink, you will play a pivotal role in our offshore operations, ensuring exceptional service delivery and client satisfaction. You will lead a talented team, driving the implementation of innovative solutions while fostering strong relationships with our clients.

Nexthink is seeking a dynamic and forward-thinking Endpoint DevOps Engineer to join our dedicated Endpoint DevOps team within the Data Platform Engineering group. This team is responsible for developing an internal platform that equips our Endpoint developers with essential tools and services for their daily tasks. Our mission is to empower the Endpoint Engineering organization to innovate and enhance the Nexthink product effectively.Become a part of a close-knit group of diverse and skilled engineers who take full ownership of their domains from the initial requirement gathering and design phases through implementation, validation, and deployment. You will collaborate closely with Endpoint Engineering, Security, and Architecture teams to identify developer needs, craft and implement solutions, and advocate for their adoption and usage. Together, we are building a world-class internal developer platform utilizing modern technologies and best practices.As an Endpoint DevOps Engineer, you will:Equip developers with the necessary tools for daily product development, integrate with cloud platforms, and assist in managing their build systems and CI pipelines.Set up and maintain development tools, such as Jenkins, Artifactory, and GitHub.Create internal self-service tools and platforms utilized by Nexthink developers in their daily operations.Drive technical initiatives for various projects from conception to production, including proposal, discussion, and execution.Engage with Nexthink developers to foster relationships, identify growth areas, and promote the adoption of the team’s platforms.Document the solutions developed by the team and organize workshops to facilitate knowledge sharing with development teams. 

Join our expanding Digital Productivity team at Nexthink as a Digital Adoption Content Engineer. In this pivotal role, you will be responsible for creating in-app guides, dashboards, and configurations for various enterprise applications across multiple sectors including HRM, CRM, insurance, and healthcare. Your expertise will help shape how our customers effectively adopt and utilize complex business applications, facilitating quicker onboarding, minimizing friction, and maximizing the value derived from their software investments.If you are passionate about integrating business processes with user experience and technical delivery, and are eager to contribute to large-scale digital transformation initiatives, this opportunity is perfect for you.

Role overview Nexthink is looking for an Assistant Finance Manager based in Bengaluru. This position plays a key part in supporting the finance team, with a focus on accuracy, compliance, and improving processes within financial operations. The Assistant Finance Manager will have a hand in shaping financial strategies and contributing to the company’s growth. What you will do Collaborate with finance colleagues to keep records and reports accurate Support adherence to internal policies and regulatory standards Find and implement improvements to financial processes Take part in planning and decisions that affect the company’s financial health What we offer Opportunities to build finance skills while working with others Experience across a variety of financial responsibilities in a growing business Work with a team that values ongoing improvement