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Technical Services Specialist at ConnectWise | Pune

ConnectWisePune, IND
On-site Full-time

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Experience Level

Experience

Qualifications

Ideal candidates will possess strong analytical and communication skills, a detail-oriented approach, and a collaborative mindset. A background in technology or related fields is preferred, along with experience in customer service or technical support.

About the job

ConnectWise stands as a global leader in software solutions, boasting a dedicated team of over 3,000 professionals across North America, EMEA, and APAC. Our community-focused approach empowers technology solution providers, enabling more than 45,000 partners to enhance their business operations, streamline sales processes, automate service delivery, and remotely manage technology, ensuring they deliver exceptional customer experiences consistently.

Driven by the strength of our connections, we embrace a diverse community of innovators, game-changers, and culture enthusiasts.

We foster an environment of curiosity and open dialogue, recognizing pivotal moments as milestones in our journey. Each individual is appreciated for their unique contributions, and our inclusive culture ensures every colleague is valued for their insights and skills, giving you the opportunity to make a meaningful impact.

Are you curious? Discover how YOU can contribute to our success at ConnectWise!

General Summary:

The Technical Services Specialist plays a crucial role in supporting ConnectWise partners by diagnosing and resolving product-related issues and inquiries. This position collaborates with cross-functional teams to troubleshoot, resolve, and document partner challenges effectively.

Essential Duties & Responsibilities:
• Provide meticulous support to cross-functional teams
• Research, analyze, and document findings thoroughly
• May mentor, review, and delegate tasks to team members
• Clearly document partner interactions and troubleshooting outcomes
• Engage in systems analysis of hardware and software, offering solutions based on diagnosed problems
• Implement solutions tailored to partner and end-user needs
• Apply systems analysis procedures and consult with partners on their software and systems functional applications
• Assist in developing future release features, bug fixes, patches, and updates
• Provide support via phone, ticketing system, and chat for partner and end-user inquiries
• Troubleshoot and create technical solutions related to software and setup errors for field engineers, technicians, and partners
• Develop workarounds when standard procedures are insufficient...

About ConnectWise

ConnectWise is a pioneering software company committed to empowering technology solution providers with tools and resources that enhance their business performance. Our innovative suite of products is designed to simplify complex processes, enabling our partners to focus on delivering exceptional value to their customers.

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