About the job
Join us as a passionate and results-driven Technical Support Team Lead at Base44, part of the innovative Wix family. This role presents an exciting chance to be a pivotal contributor within a dynamic start-up atmosphere. You'll be instrumental in redefining how we assist our Base44 users and play a vital role in the evolution of our product offerings.
Oversee daily priorities, objectives, and risks while ensuring the team's performance consistently meets expectations.
Act as the key communication conduit, furnishing the team with essential context and a comprehensive understanding of the broader organizational vision to sustain strategic coherence.
Guide and mentor team members, providing technical insights and empowering them to take complete ownership of their responsibilities.
Establish clear expectations, maintain ongoing accountability, and ensure follow-through on assigned tasks to achieve team goals.
Serve as the primary escalation point for customer and team issues, exemplifying creative problem-solving skills.
Foster a positive team environment, motivating technical experts while offering mentorship for career advancement.
Help shape the strategic direction of the support landscape, contributing valuable insights and engaging in global initiatives to enhance user experience.

