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Technical Solutions Engineer at Arista Networks | Pune

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Extensive knowledge of networking industry standards, products, and protocols. A minimum of 5 years of hands-on experience in designing, deploying, configuring, supporting, troubleshooting, and administering essential network protocols and technologies, including but not limited to: AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, high-speed Ethernet interfaces, EVPN, ICMP, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, QoS, SNMP, STP/RSTP/MST, VLAN, and VRF. Proficiency with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet analysis tools) is highly preferred. A solid foundation in Linux operating systems is strongly desired. Familiarity with programming or scripting languages such as C++, Java, Python, Perl, or JavaScript is a plus.

About the job

Collaborate with Experts

As a Technical Solutions Engineer (TSE) at Arista Networks, you will thrive in a dynamic, collaborative environment, providing support for all Arista products while mastering the various network protocols and features of EOS. Your role will involve working closely with customers and, when necessary, liaising with our dedicated software and hardware development teams. You will also have access to a specialized lab environment for recreating issues and testing solutions.

By facilitating direct access to a high-level engineer, we enhance the support experience, leading to increased customer satisfaction and loyalty.

Your Responsibilities

  • Address customer inquiries regarding products through phone or written communications.
  • Assist customers in resolving challenges encountered during installation, operation, maintenance, or compatibility of products.
  • Utilize your interpersonal skills and in-depth product knowledge to effectively respond to customer-focused inquiries.
  • Troubleshoot hardware and software issues, recommending appropriate corrective actions.
  • Record customer interactions and recurring technical issues to contribute to product quality initiatives and development efforts.

About Arista Networks

About Arista NetworksArista Networks stands at the forefront of data-driven, client-to-cloud networking solutions for expansive data center, campus, and routing environments. With a proven track record and over $8 billion in revenue, Arista's innovative platforms, capable of Ethernet speeds up to 800G bits per second, redefine scalability, agility, and resilience in networking. As a founding member of the Ultra Ethernet consortium, we have shipped over 20 million cloud networking ports globally, incorporating our advanced network operating system, CloudVision, and EOS. At Arista, we celebrate diversity and believe that fostering an inclusive workplace is essential for driving creativity and innovation. Our commitment to excellence has been recognized with numerous awards, and we continuously strive to provide an environment where every employee can contribute to our success.

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