About the job
Collaborate with Experts
As a Technical Solutions Engineer (TSE) at Arista Networks, you will thrive in a dynamic, collaborative environment, providing support for all Arista products while mastering the various network protocols and features of EOS. Your role will involve working closely with customers and, when necessary, liaising with our dedicated software and hardware development teams. You will also have access to a specialized lab environment for recreating issues and testing solutions.
By facilitating direct access to a high-level engineer, we enhance the support experience, leading to increased customer satisfaction and loyalty.
Your Responsibilities
- Address customer inquiries regarding products through phone or written communications.
- Assist customers in resolving challenges encountered during installation, operation, maintenance, or compatibility of products.
- Utilize your interpersonal skills and in-depth product knowledge to effectively respond to customer-focused inquiries.
- Troubleshoot hardware and software issues, recommending appropriate corrective actions.
- Record customer interactions and recurring technical issues to contribute to product quality initiatives and development efforts.
