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Technical Solutions Engineer - Datacenter

On-site Full-time

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Experience Level

Mid-Senior Level

Qualifications

Comprehensive knowledge of the networking industry, products, and protocols.2-5 years of hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering various networking protocols and technologies, including but not limited to:AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRFExperience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or equivalent packet analysis tools) is highly desirable. Strong familiarity with Linux systems. Experience with programming/scripting languages (C++, Java, Python, Perl, JavaScript, shell) is a significant advantage. A minimum of a Master’s degree in a technical field (CS/EE/ITP preferred) or equivalent experience.

About the job

Who You Will Collaborate With

Are you a highly skilled Technical Support Engineer eager to tackle complex customer challenges? At Arista Networks, we are dedicated to customer success and believe that providing direct access to top-tier engineers is key to enhancing the support experience. We are looking for exceptional Technical Solutions Engineers (TSEs) to join our dynamic team, ensuring our products and solutions are effectively supported.

At Arista, a TSE is comparable to a Tier 3 TAC or Escalation Engineer found in other support organizations. Our mission is to drive customer success through collaboration and swift response times. You will work within a diverse, multicultural team of outstanding engineers who serve as advocates for our customers. Close collaboration with members of software/hardware engineering, product management, customer engineering, and sales will be essential. Our team culture fosters a spirit of teamwork among technical experts, as we strive together to achieve the highest levels of customer satisfaction.

This position offers a hybrid work environment with office attendance required 1-2 days each week.

Your Responsibilities

The ideal candidate will excel in troubleshooting complex, dynamic customer environments while effectively managing communication needs. A strong analytical mindset and the ability to triage issues are essential. As we continuously introduce new features and products, a keen aptitude for both learning and teaching will be critical.

Our engineers collaborate closely with Customer Engineering, Software, and Hardware development teams to diagnose and communicate issues in various technical contexts. Therefore, exceptional written and verbal communication skills and a collaborative approach are crucial.

Key Responsibilities:

  • Respond to customer inquiries regarding products via phone or written communication.
  • Address customer issues during installation, operation, maintenance, or product compatibility.
  • Utilize interpersonal skills and product expertise to manage customer interactions effectively.
  • Troubleshoot hardware and software issues, recommending corrective actions.
  • Document customer interactions and recurring technical challenges to enhance product quality and development.

About Arista Networks

Arista Networks stands at the forefront of data-driven, client-to-cloud networking solutions for expansive data center, campus, and routing environments. Our unwavering commitment to innovation distinguishes us in the industry. By harnessing cutting-edge advancements in cloud computing, artificial intelligence, and software-defined networking, we empower our clients to gain a competitive advantage in a progressively interconnected landscape. Our solutions are meticulously crafted to meet current market demands while anticipating future challenges. At Arista, we embrace the diversity of thought and perspectives that each team member contributes. We are dedicated to cultivating an inclusive environment where individuals from varied backgrounds feel welcomed, fostering creativity and innovation. Our pursuit of excellence has garnered numerous accolades, including recognition for having the Best Engineering Team and being named a Top Company for Diversity, Compensation, and Work-Life Balance.

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