About the job
Technical Specialist
Location: Windsor, UK
Type of Work: Office-based
Role Overview
The Technical Specialist will engage in customized development tasks while providing essential support for the technical implementation of InterSystems healthcare applications and related products. This role includes site-specific software development activities aimed at ensuring adherence to project specifications and successful deployment in alignment with project requirements.
The Technical Specialist is expected to travel to client locations, such as hospitals and laboratories, to offer technical support and conduct training sessions. There may be a requirement for international travel.
Key Responsibilities
- Management
- Coordinate with clients or business analysts regarding ongoing enhancement requests.
- Collaborate with clients or business analysts on new or modified report requests.
- Provide guidance and assistance to Project Managers throughout the implementation phase.
- Oversee the resolution of any outstanding acceptance issues before and after project go-live.
- Operational
- Develop and deliver technical support for software customizations, including JavaScript, interfaces, reports, extracts, data migration, upgrades, and conversions.
- Provide troubleshooting and performance analysis support for related areas.
- Support testing for all InterSystems-related utilities, such as patching tools and print services.
- Create training materials for technical courses covering system custom development and reporting.
- Produce technical documentation, including reference materials, installation instructions, user guides, knowledge-base articles, and specifications.
- Participate in on-site technical training and implementations.
- Engage in the 24-hour extended support service.

