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Technical Specialist at InterSystems | Windsor, UK

InterSystemsWindsor, UK
On-site Full-time

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Experience Level

Experience

Qualifications

Essential QualificationsProficient in web-oriented programming languages, including HTML and JavaScript. Experience with SQL, data analysis, and database methodologies. Able to design and write comprehensive technical documents. Strong problem-solving skills and attention to detail.

About the job

Technical Specialist

Location: Windsor, UK

Type of Work: Office-based

 

Role Overview

The Technical Specialist will engage in customized development tasks while providing essential support for the technical implementation of InterSystems healthcare applications and related products. This role includes site-specific software development activities aimed at ensuring adherence to project specifications and successful deployment in alignment with project requirements.

The Technical Specialist is expected to travel to client locations, such as hospitals and laboratories, to offer technical support and conduct training sessions. There may be a requirement for international travel.

Key Responsibilities

  • Management
    • Coordinate with clients or business analysts regarding ongoing enhancement requests.
    • Collaborate with clients or business analysts on new or modified report requests.
    • Provide guidance and assistance to Project Managers throughout the implementation phase.
    • Oversee the resolution of any outstanding acceptance issues before and after project go-live.
  • Operational
    • Develop and deliver technical support for software customizations, including JavaScript, interfaces, reports, extracts, data migration, upgrades, and conversions.
    • Provide troubleshooting and performance analysis support for related areas.
    • Support testing for all InterSystems-related utilities, such as patching tools and print services.
    • Create training materials for technical courses covering system custom development and reporting.
    • Produce technical documentation, including reference materials, installation instructions, user guides, knowledge-base articles, and specifications.
    • Participate in on-site technical training and implementations.
    • Engage in the 24-hour extended support service.

About InterSystems

InterSystems is a global leader in software technology, providing innovative solutions for the healthcare sector. Our commitment to excellence drives us to deliver high-quality products that enhance patient care and operational efficiency.

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