Technical Support Analyst

About the Role:We are seeking a dynamic Technical Support Analyst to join our team at ION, specializing in providing first and second-level support for Fidessa applications. In this fast-paced and innovative environment, you will engage in hands-on technical support within a production setting, utilizing your in-depth technical expertise and creative problem-solving skills to address complex issues. Ideal candidates will exhibit a strong technical foundation and a keen interest in the financial sector, particularly in equities and futures & options asset classes. This position is an excellent fit for recent graduates or individuals with up to three years of relevant experience. We pride ourselves on fostering internal growth, and this role offers a clear career trajectory for those interested in technology, financial products, trading, client support, product management, or technical account management.Fidessa, a proud member of the ION Group, delivers cutting-edge trading, investment, and information solutions to the global financial community. In a world where new technologies, regulations, and challenges emerge rapidly, our ability to identify trends and adapt swiftly transforms change into opportunity. This is why 85% of the world’s leading financial institutions rely on Fidessa for their multi-asset trading and investment infrastructure, market data, analysis, and decision-making technology. With $10 trillion in transactions facilitated through our global network each year, we offer unparalleled access to the largest and most influential trading community, including global institutions, investment banks, boutique brokers, and niche hedge funds.The Americas Technical Support team plays a pivotal role in providing technical application support to our equities and derivatives clients and is integral to ION Markets' global support team. Our responsibilities include technical investigations, customer updates, and reporting software defects to development teams. Additionally, we lead service restoration during software or hardware failures, engage in capacity planning, and conduct Business Continuity testing for our hosted environment. Our fast-paced team stays ahead of regulatory changes and technological advancements.

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company located in the heart of Toronto's thriving tech scene. As we continue to grow rapidly, we offer a leading platform designed to enhance safety, security, compliance, and operational efficiency across vital facility touchpoints. Our dedicated team is passionate about innovation and committed to setting new standards in our industry.At FacilityOS, we foster a collaborative and innovative work culture, valuing each individual's contributions. We prioritize employee engagement and encourage open communication, idea sharing, and active participation.This is a hybrid position, requiring in-office attendance at least two days a week, with the flexibility to work from home the remaining days.About the RoleWe are on the lookout for a Customer Support Analyst to join our vibrant and expanding team. In this pivotal role, you will ensure a smooth customer experience by delivering timely and effective support. The perfect candidate will possess strong problem-solving abilities, outstanding communication skills, and a customer-focused attitude.The ideal candidate is a self-motivated individual with keen attention to detail, technical curiosity, and the ability to juggle multiple tasks while upholding high service standards. If you excel in a fast-paced environment and enjoy solving technical challenges, we want to hear from you!Key ResponsibilitiesCustomer Assistance: Proactively address customer inquiries and resolve issues effectively through various channels, including email, live chat, phone, and video meetings.Diagnose customer concerns accurately and provide positive and timely recommendations for resolution.Technical Support Expertise: Serve as a subject matter expert in technical support, troubleshooting issues related to FacilityOS products, hardware (such as iPads, printers, and internet connectivity), mobile applications, and external software integrations.Deliver clear and actionable guidance to both customers and internal teams.Cross-Functional Collaboration: Work closely with other departments to ensure a seamless customer experience and share insights for continuous improvement.

Join our innovative team as a Support Analyst in Toronto, Canada! Please note that this is a testing position within Lever's demo environment, and applications for this job will not be accepted.At Lever, we are dedicated to revolutionizing the talent acquisition landscape. Founded a decade ago, we empower leading companies such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to recruit and hire the best talent with our cutting-edge hiring software. As industry leaders, we’ve reimagined how organizations approach hiring and are proud to foster a culture that values our team members, also known as “Leveroos.” We’ve been recognized as the #1 workplace in San Francisco and among the top employers in the United States. Join us as we continue to scale and innovate!

Join ServiceNow as a Technical Support Management Manager, where you will lead a team dedicated to delivering exceptional customer support services. This role requires a strategic thinker who can enhance operational effectiveness while ensuring customer satisfaction. You will oversee the training and development of support staff, manage performance metrics, and implement best practices to improve service delivery. Your leadership will be crucial in fostering a culture of collaboration and excellence within the team.

Join air-tek as a Technical Operations Analyst and play a pivotal role in enhancing our operational processes through data-driven insights and technical expertise. You will collaborate with cross-functional teams to optimize our technology systems and ensure seamless operations that support our mission of delivering exceptional service to our clients.

Senior Technical Support SpecialistLocation: Toronto, Ontario, Canada About Extreme Reach Extreme Reach helps brands and agencies bring creative visions to life and deliver them across every platform. The company’s technology and services support marketing and entertainment teams worldwide. Here, new ideas are encouraged and collaboration is part of daily work. Employees are trusted to challenge assumptions, experiment, and help shape the future of creative operations. Role Overview The Senior Technical Support Specialist takes on complex technical challenges and acts as a key escalation point for the support team. This role bridges support, engineering, and automation, focusing on both troubleshooting and process improvement. Responsibilities go beyond traditional support: this specialist actively contributes to automation, tooling, and the use of AI-assisted troubleshooting. The position requires deep technical knowledge, strong communication, and the ability to work independently in high-pressure situations. What You Will Do Advanced Technical Support & Escalation Act as a senior escalation point for complicated Level 2 and Level 3 issues involving platform, workflow, and integrations. Diagnose problems across distributed systems, APIs, cloud infrastructure, and internal platforms (such as XR Adstream/XR ExtremeReach, AppCentral, Phoenix, and Prodigy). Perform detailed log analysis, API inspection, and backend validation to identify root causes. Manage complex support tickets through resolution, meeting SLA requirements. Work closely with Engineering, DevOps, and Product teams during incidents and problem-solving efforts. Automation, Tooling & AI Enablement Spot repetitive or manual support tasks and develop automation to improve efficiency and reliability. Build and maintain scripts, utilities, or lightweight tools using technologies like JavaScript, Bash, or SQL. Use AI-assisted tools (including LLM-based copilots, automation frameworks, or coding tools such as Cursor) to: Accelerate troubleshooting and diagnostics Improve script and automation development Support ongoing technical operations

Join our dynamic team at System Canada Technologies as a Senior Technical Business Analyst. In this pivotal role, you will leverage your analytical skills to drive business solutions and enhance operational efficiencies. Collaborate closely with cross-functional teams to gather requirements, analyze data, and implement innovative solutions that align with our strategic goals.Your expertise will be instrumental in understanding complex business challenges and translating them into actionable insights. If you are passionate about technology and business processes, we encourage you to apply!

ServiceNow is seeking a dynamic and experienced Senior Manager of Technical Support Management to lead our support initiatives in Toronto. The ideal candidate will have a proven track record in managing technical support teams and enhancing customer satisfaction. You will be responsible for developing strategies that improve service delivery and operational efficiency, ensuring our clients receive unparalleled support. Your leadership will drive our mission to provide seamless and effective solutions to our customers.

Role Overview Mufg Investor Services is hiring an Application Support Analyst Associate in Toronto. This role focuses on supporting IT applications, resolving technical issues, and helping teams maintain reliable software performance. What You Will Do Troubleshoot and resolve application issues as they arise Work with cross-functional teams to address technical challenges Monitor software solutions to ensure they run smoothly Who We’re Looking For Someone who enjoys technology and wants to improve user experience by supporting and maintaining essential IT applications.

About Future Secure AI Future Secure AI builds solutions in artificial intelligence for global enterprises. The company’s work addresses real-world challenges across industries, guided by a culture that values courage, thoroughness, and curiosity. Leadership maintains an open-door policy and supports professional development, aiming to create an environment where each person’s growth contributes to the team’s success. Employees collaborate closely with experienced colleagues and have the chance to work on meaningful, innovative projects. Role Overview The Senior Technical Business Analyst will guide complex AI initiatives at Future Secure AI. This role is based in Austin, TX; New York, NYC; or Toronto, CAN. What You Will Do Communicate clearly with agile teams, sharing ideas and concerns to keep everyone aligned and responsive to change. Lead business analysis for large enterprise projects: gather requirements, work with stakeholders and clients, document findings, facilitate workshops, and support implementation and quality assurance. Work with senior leaders to turn strategies into actionable project plans. Analyze data, processes, and workflows to support decision-making and manage risk. Collaborate with team members to develop a deep understanding of company products. Contribute directly to project delivery and solutions, shaping outcomes through your expertise. Engage with a variety of AI use cases, participating in projects that influence how artificial intelligence is used.

About Us:Air-tek is an innovative Canadian software company that boasts a robust suite of unique products, capturing a significant share of a vast global market. Our exceptional product-market fit has led to a growing demand, with customers eagerly awaiting our offerings. During this exciting growth phase, we choose to operate in stealth mode to maximize our impact. Our diverse team is united by a common passion for tackling complex challenges, driven by innovation and a mission to revolutionize the passenger-centric travel industry. Based in Toronto, we foster an inclusive culture grounded in trust, collaboration, and a commitment to delivering outstanding products while encouraging continuous personal development. We take pride in our work and support one another in achieving our goals.Overview:We are on the lookout for a seasoned Senior Application Support Analyst, equipped with substantial customer-facing experience, to join our team. In this pivotal role, you will oversee critical customer inquiries related to our airline SaaS solution that automates essential airline operations. You will be responsible for ensuring timely responses to high-impact inquiries across our organization and delivering exceptional service to our leading airline clients. Your technical troubleshooting skills, strong communication abilities, and capacity to thrive in high-pressure situations will be vital for your success in this role.

About RootlyAt Rootly, we are dedicated to being the premier solution for organizations facing challenges, enabling every entity to enhance its reliability. Our industry-leading incident management platform empowers companies globally to swiftly resolve incidents with consistency. We are not just transforming an industry; we are establishing a whole new multi-billion dollar segment, and we need exceptional talent to help us reach this ambitious goal.Our customers love Rootly. Leading companies like NVIDIA, Figma, Canva, Tripadvisor, Squarespace, and others rely on us for their critical incident management processes. They appreciate our user-friendly enterprise-ready platform and unique partnership model. Discover why our clients have rated us 5 stars on G2.Our investors also believe in Rootly. We are supported by some of the most prestigious funds worldwide, including Y Combinator, and by operators such as the CTO of Dropbox and GitHub. We are committed to transparency, conducting monthly financial reviews as a team to ensure everyone is informed about the business's health, and we regularly update our community through our weekly changelog.About the RoleRootly is changing the landscape of how organizations manage incidents and emergencies, equipping businesses to respond efficiently to critical situations and safeguard their employees and customers. We are seeking a Technical Support Engineer to join our dynamic team.If you thrive on solving complex problems and are eager to employ your investigative and troubleshooting skills in a fast-paced environment, this is an excellent opportunity for you. This role also offers a chance to help establish the foundations of our Support team at Rootly. The position follows a hybrid work model, requiring in-office presence three days a week.Handle incoming customer requests and inquiries, including analyzing, prioritizing, and troubleshooting technical questions.Take ownership of customer-reported issues and drive them through to resolution.Provide timely and accurate feedback to customers.Escalate complex technical challenges to the relevant teams while ensuring clear and prompt communication with clients.Deliver exceptional technical support to our B2B clients through various channels.

Egis Group is seeking a Summer Student Business Analyst to join the Commercial Support team in Toronto. This position is tailored for students interested in building hands-on experience in commercial operations and business analysis. Role overview The Summer Student Business Analyst will contribute to commercial operations by gathering and analyzing data. The role involves supporting the team in identifying trends and assisting with the development of strategic solutions for business challenges. What you will do Support commercial operations with day-to-day tasks Analyze business data to identify patterns and insights Assist in preparing recommendations and solutions for the team Who this role is for This position is intended for students eager to apply their analytical skills and learn about commercial business functions in a practical setting.

At Range Group, we champion the importance of professional travel advisors, managing over $4.5 billion in annual travel sales. Our investments are rooted in the belief that travel advisors greatly enhance the travel experience when paired with cutting-edge technology and 24/7 support. Additionally, through the Range Foundation, we allocate 10% of our group profits towards meaningful social impact initiatives, including exploration grants, educational access, and cultural infrastructure projects aimed at building a brighter future for all.About the RoleJoin TripArc Inc. as a Platform Support Analyst I, a pivotal member of our support team. You will play a crucial role in ensuring the seamless operation of our Azure cloud-based proprietary applications while delivering exceptional support to over 1600 travel experts.What You'll DoUser Support: Take ownership of addressing user inquiries, issues, and requests related to platform applications.Manage Escalations: Escalate tickets to the development team, ensuring comprehensive resolutions for users.Documentation: Create and maintain detailed documentation, including knowledge base articles to assist users and support colleagues.Communication: Effectively liaise with cross-functional teams, developers, and stakeholders to report and escalate issues as necessary.

Samsara seeks a Business Operations Manager to join the Technical Support Operations team. This position is remote and based in Toronto. The focus is on refining business processes and advancing operational objectives within technical support. Key responsibilities Collaborate with teams throughout the company to enhance customer support initiatives Find and implement ways to streamline workflows and improve efficiency Apply data analysis to inform and support strategic decisions Impact This role plays a central part in shaping how Samsara delivers technical support by making processes more effective and efficient.

Join our dynamic team at cmg-marketing as a Junior Data Support Analyst, where you will play a crucial role in delivering high-quality data services that our clients depend on. This position is tailored for individuals eager to expand their skill set and gain invaluable experience in data analysis and management.We are seeking candidates proficient in advanced Excel and MS Access, with a strong ability to analyze and manipulate data sets. This role requires you to be present in our Don Mills office, conveniently located with easy access to TTC.As a key member of our small team, you will have the opportunity to work on various projects, enhancing your professional growth and contributing to a wide range of deliverables.Important Note: This is a junior-level position designed for individuals seeking to build their experience. Please review the skill requirements carefully before applying.In this role, you will support various marketing and membership programs, helping us to bolster our capabilities in information management and analysis. You will also have the chance to refine existing processes and reports, and potentially be involved in CRM development.Key Responsibilities:Assist with business analysis, records management, and data operations through queries, report design, and application maintenance using MS products such as Excel, MS Access, SQL Server, C#, and VBA.Generate and maintain monthly reports.Create, modify, and preserve all process documentation.Develop and test routines, queries, and macros.Enhance data quality and integrity within MS Access and SQL Server.Collaborate with team members to provide updates on reports, identify anomalies, and improve processes.Contribute to improving marketing automation processes.

Role Overview enable is hiring a Senior IT Support Specialist in Toronto, ON. This role focuses on delivering technical support and keeping IT operations running smoothly. As a key team member, expect to handle troubleshooting, resolve a range of IT issues, and contribute to improvements across our technology infrastructure. What You Will Do Serve as the main contact for technical support requests Troubleshoot and resolve hardware, software, and network issues Work to maintain and enhance IT systems and processes Support users and help ensure minimal downtime What We Look For Strong technical background and hands-on IT support experience Solid problem-solving skills Commitment to high-quality user support Interest in improving technology infrastructure

Join our dynamic team as an IT Support Engineer at Stripe, where you will play a crucial role in ensuring our systems run smoothly and efficiently. You will be responsible for providing top-notch technical support to our teams, troubleshooting issues, and implementing solutions that enhance our operational capabilities.

Role Overview The Customer Support Specialist II at eScribe provides advanced technical support for clients across Canada. This position focuses on resolving complex, escalated issues that require a deeper understanding of the product and its technical environment. What You Will Do Troubleshoot and resolve intricate technical problems that have been escalated from first-line support. Work closely with teams across the company to identify solutions and ensure a smooth customer experience. Advocate for customer needs by sharing feedback and collaborating with Product and Engineering departments. This role is based in Canada and requires strong problem-solving skills, technical expertise, and a collaborative approach to customer support.