Technical Support Analyst

Join our dynamic team as an Agentic AI Conversation Designer & Analyst, where you will play a vital role in our digital transformation journey across voice and chat platforms. This key position is responsible for converting stakeholder needs into sophisticated, autonomous conversational experiences utilizing generative AI and agentic workflows. You will spearhead the development of virtual assistants and user journeys, acting as a subject matter expert in conversational design. Your contribution will be critical in enhancing customer success and satisfaction through engaging, natural, and effective dialogue flows.Key Responsibilities:Requirements Gathering: Extract and prioritize business requirements from contact center stakeholders, mapping current and future-state customer journeys that harness autonomous AI agents across voice and chat channels.Conversation Design & Prompt Engineering: Architect seamless, multi-turn conversational experiences by designing dialogue flows, prompts, agent personas, and tone guidelines that ensure brand-aligned, contextually accurate customer interactions.Agentic Workflow Development: Convert business processes into autonomous workflows by delineating business rules, dependencies, escalation paths, and defining tool/API invocation alongside human handoff protocols.Testing & Optimization: Lead user acceptance testing (UAT) and A/B testing efforts to assess conversation performance, analyze user interactions, and continuously enhance dialogue designs for improved accuracy, customer satisfaction, and containment rates. Establish observability and monitoring frameworks including logging, metrics, tracing, and alerting.Collaboration & Implementation: Collaborate with data teams to pinpoint knowledge sources and integration requirements for effective implementation.This position demands a proven track record in transforming contact center journeys via AI-driven automation. You will be instrumental in advancing our operations from traditional frameworks to intelligent, autonomous customer service, harmonizing exceptional customer experiences with operational efficiency at the forefront of AI innovation.

Join our innovative team as a Packaging Design Engineer where you will play a critical role in developing sophisticated packaging solutions. You will collaborate with cross-functional teams to ensure that product packaging meets both aesthetic and functional standards.

Join our dynamic team at Sonsoft Inc. as a PEGA Analyst where you will be at the forefront of innovative solutions and process improvements. This is an exciting opportunity for individuals eager to apply their analytical skills and technical knowledge in a collaborative environment.As a PEGA Analyst, you will be responsible for analyzing business requirements, designing solutions, and implementing PEGA applications to enhance operational efficiency and drive business success.

Join Ziosk as a UX Designer II (On-Site) in Plano, TX! About Us: At Ziosk, we are dedicated to enhancing the restaurant experience by focusing on what truly matters—the guest experience! As pioneers of the pay-at-the-table concept, we are on a mission to revolutionize the restaurant industry. Our innovative solutions, tailored for clients like Olive Garden, Texas Roadhouse, and Chili’s, help them create memorable dining experiences that keep guests coming back. Our extensive array of offerings, from hardware to software and AI-driven products, is designed to ensure our partners excel and thrive. Why Ziosk? Our strength lies in our talented team who continuously craft bold solutions, positioning Ziosk as the leading provider of pay-at-the-table services in the industry. Your Role: As a UX Designer II, you will collaborate within a dynamic cross-functional team under the guidance of our UX Manager. This role champions user experience within the organization, fostering a culture of creativity and teamwork across various disciplines to enhance experiences for restaurant guests, operations, and management. In this position, you will engage in user research and strategy, information architecture, and interaction design to deliver exceptional user experiences. You will interpret the business needs of key stakeholders and transform those requirements into engaging experiences that encourage guest interaction. Candidates should possess the ability to simplify complexities, along with outstanding communication, organizational, and time-management skills. Key Responsibilities: Design and conceptualize UX/UI solutions for tabletop devices, handheld tablets, web browsers, and mobile applications, integrating AI-assisted tools to enhance workflow efficiency. Engage hands-on in user research, persona creation, journey mapping, card sorting, and usability testing, utilizing AI-supported research tools where beneficial. Create visually compelling interface layouts that align with product and brand aesthetics using Figma and other design tools, leveraging AI features as needed. Develop wireframes, prototypes, and interaction patterns grounded in user-centric design principles, with optional support from AI tools to facilitate ideation and rapid iteration. Employ both qualitative and quantitative research, enhanced by AI, to inform design decisions and achieve measurable business objectives. Build prototypes and iterate based on user feedback, ensuring alignment with business goals and user needs.

Join Valtech Solutions in Plano, TX as a Senior Data Analyst and take charge of pivotal data projects from inception to conclusion. You will tackle business challenges and ensure timely delivery of insights. This role requires a Master's degree in Applied Data Science, Computer Science, or a related field, along with a minimum of 2 years of relevant experience. Candidates should be open to travel and potential relocation, with national travel required up to 10% of the time. The annual salary for this position is $121,677. To submit your application, please email your resume to nam.recruitment@valtech.com and include reference #E20112601.

Join Sonsoft Inc. as a Pega Technical Analyst and take your career to the next level. As a key member of our team, you will leverage your expertise in Pega to drive the design and implementation of innovative solutions, enhancing the effectiveness of our operations. Your analytical skills will be critical in evaluating business needs and translating them into technical specifications.You will work closely with stakeholders to understand their requirements and ensure that our Pega solutions align with their objectives. If you are passionate about technology and eager to make a significant impact, we would love to hear from you!

Join Berkshire Hathaway Homestate Companies, a leader in the Workers Compensation Division, as an IT Business Systems Analyst II. In this pivotal role, you will act as a vital link between our IT department and various business units, adeptly analyzing business requirements and transforming them into effective technical solutions. Your expertise will be key in managing and enhancing diverse business systems to streamline processes, boost productivity, and ensure that IT solutions resonate with the overarching goals of our organization.As a systems expert, you will leverage your skills to drive efficiency and optimize our workflows through strategic advice on both functional and non-functional testing, while providing support for requirements gathering alongside end users.Candidates must be legally authorized to work in the United States, without the need for current or future sponsorship for employment visa status.

Join the dynamic team at Sonsoft Inc. as a DataStage Analyst. In this full-time role, you will leverage your analytical skills to support data integration and management solutions. Collaborate with cross-functional teams to improve data workflows and enhance efficiency.

We are seeking a dedicated and detail-oriented Korean Bilingual Financial Analyst to join our dynamic finance team at JND Inc. As a Financial Analyst, you will play a crucial role in managing departmental budgets, forecasting, and analyzing financial data.Job Type: Regular Full-Time, HourlyKey Responsibilities: Overseeing budget management, conducting month-end and year-end closings, monitoring financial trends, and preparing detailed reports for leadership.

We are seeking a detail-oriented and organized Customer Data Quality Analyst to join our team in Plano, TX. This role is ideal for a recent college graduate or someone with a couple of years of experience who is eager to learn and possesses strong soft skills. The successful candidate will focus on ensuring the accuracy and quality of customer data, and will not be expected to perform any coding or technical work. Responsibilities include:• Conducting manual data corrections proactively and in response to problem tickets.• Identifying data quality trends that may indicate system defects.• Collaborating with IT resources for root-cause analysis of data discrepancies.• Tracking and resolving identified data quality issues.• Developing and maintaining procedural documentation.• Participating in user acceptance and regression testing.• Training new team members.• Engaging in additional Business Intelligence initiatives as necessary.Training will involve data entry tasks, gradually introducing new responsibilities as proficiency is gained.

We are seeking a skilled Datastage Analyst to join our dynamic team at Sonsoft Inc.. In this role, you will leverage your expertise in data integration and ETL processes to enhance our data management and reporting capabilities. Your analytical skills will be crucial in transforming data into actionable insights that drive our business objectives.

Renesas Electronics Corporation is seeking a Principal Analog Design Engineer in Plano. This position centers on analog circuit design and development, working alongside a skilled team to create advanced technologies for diverse applications. Role overview The Principal Analog Design Engineer will contribute technical expertise throughout the project lifecycle, from initial concept through to final product. The role requires hands-on involvement in both innovation and execution, ensuring that products meet the company’s standards for quality and customer satisfaction. Collaboration Working closely with other engineers, this position supports the development of new solutions and the improvement of existing technologies. Teamwork and clear communication are essential to move projects forward efficiently. Impact This role plays a key part in delivering reliable analog products that address customer requirements and support the company’s reputation for quality.

Join our dynamic team at Sonsoft Inc. as a Pega Analyst. In this pivotal role, you will leverage your expertise in Pega technology to optimize business processes and enhance system functionality. Your analytical mindset and problem-solving skills will be essential in collaborating with stakeholders to gather requirements and implement innovative solutions.

Join our team as a Senior Business Analyst, specializing in web solutions, where you will play a crucial role in shaping our digital strategies. You will collaborate with cross-functional teams to analyze business needs, develop innovative solutions, and enhance our web platforms. Your expertise will guide data-driven decisions that propel our company forward.

Renesas Electronics Corporation is seeking a Principal Analog Design Engineer in Plano. This position focuses on developing advanced analog circuit designs that support new product development in the electronics sector. Role overview The Principal Analog Design Engineer will use deep experience in circuit design, simulation, and verification to create solutions for next-generation electronic products. The work centers on delivering reliable and efficient analog components that meet demanding technical requirements. What you will do Design and simulate analog circuits for new product initiatives Verify circuit performance and ensure designs meet specifications Contribute technical expertise to drive innovation in analog design Requirements Extensive background in analog circuit design Experience with simulation and verification tools Strong problem-solving skills in an engineering environment

Technical Support AnalystProcom Services is actively seeking a skilled Technical Support Analyst for a contract position in Plano, TX. This role is pivotal in providing exceptional support to our extensive licensed customer base through various communication channels.Job OverviewAs a Tier-I Support Engineer within the Security System Protection Solutions Division, you will play a crucial role in diagnosing and resolving technical issues, ensuring customer satisfaction at all times.Contract DurationThe assignment is expected to last for a minimum of 6 months.Note: We regret to inform that we cannot consider candidates holding H1B Visas or those represented by third-party agencies.

Join our dynamic team at Sonsoft Inc. as an Informatica Analyst Consultant, where you will have the opportunity to leverage your skills in data integration and ETL processes. We are seeking a detail-oriented professional who is passionate about data and eager to contribute to innovative projects.As an Informatica Analyst Consultant, you will be responsible for analyzing data requirements, designing ETL solutions, and ensuring data quality. This role requires effective collaboration with cross-functional teams and a commitment to delivering high-quality solutions on time.

Join Collabera as a Security Analyst and play a crucial role in safeguarding our information systems and networks. As a key member of our security team, you will be responsible for monitoring security incidents, analyzing potential threats, and implementing security best practices to protect our organization from cyber risks.

Join Artech Information Systems LLC as an Incident Response Analyst, where you will play a critical role in safeguarding our organization from cybersecurity threats. This position requires a proactive mindset and a keen analytical ability to identify, analyze, and respond to security incidents.In this role, you will be responsible for investigating security breaches, performing root cause analysis, and implementing effective incident response strategies. Collaborate with cross-functional teams to mitigate risks and enhance our security posture.