Technical Support Analyst

Procom Services is seeking a skilled Technical Support Engineer to join our dynamic team in Plano, Texas. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues, ensuring our clients receive outstanding support and service.Your primary responsibilities will include diagnosing problems, providing solutions, and maintaining high levels of customer satisfaction. You will be instrumental in enhancing the customer experience by effectively communicating technical information and ensuring timely resolutions.

As a Technical Support Analyst, you will play a crucial role in ensuring our licensed customer base receives exceptional support through diverse channels.Key Responsibilities:Deliver both reactive and proactive support to external customers.Diagnose and resolve open incidents efficiently.Assess and qualify issues prior to escalation to Tier-II support.Document all customer issues accurately and maintain detailed records.Develop documented solutions for internal and external support resources.Demonstrate a thorough understanding of the OSI Layer model.Exhibit strong TCP/IP networking skills.Familiarity with various protocols, including SNMP, SMTP, WMI, SYSLOG, SSH, NTP, DHCP, DNS, CIFS, and NFS.Work with SQL databases via command line interface.Read and comprehend command-line scripts effectively.Utilize Linux operating systems proficiently.Understand and/or have experience with SIEM technologies.Have a grasp of device hardware.Be familiar with common auditing compliance standards, such as PCI, SOX, and HIPAA.

Join our dynamic team at Procom Services as a Bilingual Technical Support Engineer. In this role, you will leverage your technical expertise and language skills to provide exceptional support to our diverse clientele. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring customer satisfaction in both English and Spanish.

Join our dynamic team as a C# Software Developer, where you will play a crucial role in developing applications according to customer requirements. You will focus on the hardware and software life cycle, ensuring high-quality implementation and user satisfaction.Key Responsibilities:Design and develop C# desktop applications utilizing WinForms, XML, USB, Serial communication, and firmware.Collaborate closely with technical customers to define project requirements and establish timelines.Coordinate with fellow developers to plan high-level architecture, write code per specifications, and track and resolve software defects.

Technical Support AnalystProcom Services is actively seeking a skilled Technical Support Analyst for a contract position in Plano, TX. This role is pivotal in providing exceptional support to our extensive licensed customer base through various communication channels.Job OverviewAs a Tier-I Support Engineer within the Security System Protection Solutions Division, you will play a crucial role in diagnosing and resolving technical issues, ensuring customer satisfaction at all times.Contract DurationThe assignment is expected to last for a minimum of 6 months.Note: We regret to inform that we cannot consider candidates holding H1B Visas or those represented by third-party agencies.

Join Our Team as a Java Application Developer!Procom Services is excited to announce an opening for a Java Application Developer in Plano, TX, on behalf of our esteemed client.Key Responsibilities:Develop and enhance both backend and frontend web applications to improve monitoring functionalities.Create user-friendly web interfaces that prioritize user experience.Maintain and enhance significant subsystems within the monitoring application, including requirement definition, prototyping, design analysis, coding, testing, and deployment.

Join our dynamic team at stemxpert1 as a Customer Engineer / Field Service Technician in Plano, TX. In this pivotal role, you will be responsible for providing exceptional technical support and service to our clients, ensuring their systems are running optimally. Your expertise will help us maintain strong relationships with our customers, while you troubleshoot and resolve issues on-site.

Join our dynamic team as a Tier II Technical Support Engineer, where your primary role will involve delivering exceptional technical support to both internal teams and external clients. You will be responsible for managing escalations and providing innovative technical solutions, while fostering effective communication with customers, sales personnel, management, and fellow support engineers. As a subject matter expert, you will also document technical solutions proactively and develop engaging training materials to share your expertise.

Join our dynamic team at dstaff as a Level 2 Technician, where you will play a crucial role in providing outstanding technical support and troubleshooting for our clients. You will work with cutting-edge technology and assist in resolving complex issues, ensuring that our operations run smoothly and efficiently. If you're passionate about technology and eager to take your skills to the next level, we want to hear from you!

We are seeking a skilled and motivated Project Manager to oversee our Infrastructure Services department. The ideal candidate will be responsible for leading projects from inception to completion, ensuring timely delivery and alignment with business objectives.This role requires a proactive approach to project management, with a focus on risk assessment, stakeholder engagement, and resource allocation. You will work closely with cross-functional teams to implement solutions that enhance operational efficiency.

Join dstaff as a Senior Engineer and take your career to the next level! We are looking for a talented and motivated individual with a passion for engineering and problem-solving. In this role, you will collaborate with cross-functional teams to design, develop, and implement innovative solutions that enhance our product offerings.

SUMMARYAxxys Technologies is seeking a dedicated Client Support Specialist to join our technical services team. This role is essential in delivering outstanding client support, where you will be the first point of contact for client inquiries and technical issues. The successful candidate will focus on efficiently resolving support requests, prioritizing them as necessary, and escalating to the appropriate technical resources when needed. You will utilize our remote service board within the Axxys PSA system and collaborate with the Operations group to address customer service requests through various channels such as phone, email, and our PSA portal. The aim is to resolve issues within one hour whenever possible. Should additional time be required, you will work with the Operations team to manage ticket prioritization effectively.KEY RESPONSIBILITIESMonitor the remote service board for incoming tickets and evaluate them for potential resolution.If resolution is achievable within one hour, assign yourself to the ticket and work towards a solution.For tickets requiring more than an hour, assess ticket priority in conjunction with the Operations group and escalate accordingly.Communicate effectively with clients to set expectations regarding ticket resolution timelines.Participate in the After Hours On-Call rotation, responding to after-hours alerts via phone and email.Document all relevant information in the PSA/RMM tools and maintain accurate records of client interactions.

Domino's Pizza in Plano is hiring a Customer Service Representative. This role centers on helping customers with their orders, answering questions, and making sure each guest leaves satisfied. As the first point of contact, you represent the Domino's brand during every interaction. What you will do Assist customers with placing and tracking orders Respond to questions and resolve issues promptly Maintain a friendly, helpful attitude throughout each shift Who thrives here People who enjoy working with the public Those who value clear communication and teamwork Individuals who take pride in delivering quality service This position offers a chance to build customer service skills and grow within a well-known pizza company.

We are seeking a skilled AWS CloudOps Engineer to join our dynamic team at sbtglobalinc. In this role, you will be responsible for managing and optimizing our cloud infrastructure, ensuring high availability and performance of our applications. The ideal candidate will have a strong background in AWS services and cloud operations.

Join our dynamic team as an AWS CloudOps Engineer where you will play a crucial role in managing and optimizing our cloud operations. You will be responsible for deploying, monitoring, and maintaining our AWS infrastructure, ensuring high availability and performance. Your expertise will help drive our cloud initiatives forward, collaborating closely with development teams to enhance application performance and reliability. If you are passionate about cloud technologies and thrive in a fast-paced environment, we want to hear from you!

Join Our Team as a Business Services Manager - SiteScope Consultant!Procom Services is actively seeking a skilled HPE/Business Services Manager - SiteScope Consultant for a contract position located in Plano, TX. This role is vital for our Enterprise Service Management team, which focuses on implementing, configuring, and managing various monitoring solutions.Key Responsibilities:Deploy and configure monitoring solutions for infrastructure and applications, utilizing tools such as HPE BSM, HPE OMW, HPE SiteScope, HPE BPM, and ServiceNow.Integrate monitoring applications with other systems following reference architecture.Analyze business and IT monitoring requirements, prototype, and implement effective monitoring solutions.Ensure high availability and scalability of deployed monitoring applications.Collaborate with internal clients to identify monitoring needs and design appropriate solutions.Provide production support for monitoring solution components and associated infrastructure.Conduct training sessions for internal IT teams on monitoring solutions.Assignment Details:Start Date: ASAPDuration: 6+ monthsPlease note: We are unable to consider candidates on H1B Visas or those represented by third-party agencies.

Join Raising Cane's as an IT Support Representative I, where you will be an essential part of our dedicated team, providing top-notch technical support to our employees. This role involves troubleshooting various IT issues, ensuring our systems run smoothly, and maintaining operational efficiency.

Join our dynamic team at sbtglobalinc as an AWS CloudOps Engineer in Plano, Texas. We are looking for a skilled professional to design, implement, and maintain cloud operations using Amazon Web Services (AWS). This role involves working closely with development teams to ensure scalable, reliable, and secure cloud infrastructure.

Join our dynamic team at Sonsoft Inc. as a Platform and Environment Support Engineer. In this role, you will be responsible for ensuring the seamless operation of our technology platforms and environments. You will work closely with various teams to troubleshoot issues, implement solutions, and enhance the overall user experience.