Technical Support Analyst

Join our dynamic team at Sonsoft Inc. as a Platform and Environment Support Engineer. In this role, you will be responsible for ensuring the seamless operation of our technology platforms and environments. You will work closely with various teams to troubleshoot issues, implement solutions, and enhance the overall user experience.

Join our dynamic team at Sonsoft Inc. as a Production and Environment Support Consultant. In this full-time role, you will provide essential support for production environments, ensuring optimal performance and reliability. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and enhance operational efficiency.

Join sonsoftinc as a key contributor in our Environment and Release Management Support team. This role is vital in ensuring the seamless deployment and management of software releases, providing critical support to our development and operations teams. If you're passionate about optimizing processes and enhancing software lifecycle management, we want to hear from you!

Join our dynamic team at Sonsoft Inc. as an Environment and Release Management Support Specialist. In this role, you will be integral to ensuring smooth and efficient software deployment processes. You will collaborate with cross-functional teams to manage release schedules, maintain environments, and support production systems. Your attention to detail and proactive approach will help us deliver high-quality software to our customers.

Join Sonsoft Inc. as a Platform Support Consultant specializing in Unix and WebSphere. This is an exciting opportunity for individuals who are passionate about providing exceptional support and solutions in a dynamic environment. You will work with a talented team to enhance platform performance and streamline operations.

Speechify builds text-to-speech tools that help over 50 million people turn written content, like PDFs, books, Google Docs, news articles, and websites, into audio. Our products run on iOS, Android, Mac, Chrome, and the web. Recent recognition includes Chrome Extension of the Year from Google and Apple’s 2025 Design Award for Inclusivity. Our team of nearly 200 works fully remotely. Members include engineers and researchers from companies such as Amazon, Microsoft, and Google, as well as alumni of top PhD programs and founders from startups like Stripe, Vercel, and Bolt. Role Overview The Platform Software Engineer will help build and maintain backend systems that power payments, analytics, subscriptions, new product features, text-to-speech capabilities, and external APIs. This role suits someone who thinks strategically, enjoys product development, and values delivering strong user experiences. What You Will Do Develop and support backend services for core Speechify features Work on systems related to payments, analytics, subscriptions, and APIs Contribute to new product development and text-to-speech functionality Collaborate across a flat team structure, leadership comes from technical strength and results What We Look For Strong work ethic and ability to deliver results quickly Clear communication skills Strategic thinking and a focus on user experience Comfort working in a dynamic, remote-first team Interview Process The process includes several technical interviews, typically completed within one week. Location: Plano, TX, USA (remote team)

Join our dynamic team at Procom Services as a Bilingual Technical Support Engineer. In this role, you will leverage your technical expertise and language skills to provide exceptional support to our diverse clientele. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring customer satisfaction in both English and Spanish.

Procom Services is seeking a skilled Technical Support Engineer to join our dynamic team in Plano, Texas. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues, ensuring our clients receive outstanding support and service.Your primary responsibilities will include diagnosing problems, providing solutions, and maintaining high levels of customer satisfaction. You will be instrumental in enhancing the customer experience by effectively communicating technical information and ensuring timely resolutions.

Join our dynamic team as an Internal IT Support Specialist at Toyota Tsusho Systems, where you will play a pivotal role in enhancing our internal IT operations. In this hybrid position, you will be tasked with providing daily operational support while also engaging in the design, development, and maintenance of internal business applications and AI-driven automation solutions.Your responsibilities will include:Supporting daily IT operations including PC setup, network management, and user assistance.Developing applications using the Microsoft Power Platform, specifically Power Apps and Power Automate.Creating AI agents and automating workflows to streamline internal processes.This position is essential for ensuring our Internal IT department operates effectively and serves as a strategic partner in digital transformation initiatives for various stakeholders.

Join our dynamic team as a Tier II Technical Support Engineer, where your primary role will involve delivering exceptional technical support to both internal teams and external clients. You will be responsible for managing escalations and providing innovative technical solutions, while fostering effective communication with customers, sales personnel, management, and fellow support engineers. As a subject matter expert, you will also document technical solutions proactively and develop engaging training materials to share your expertise.

Join our dynamic team at Sonsoft Inc. as a Wonderware System Platform Specialist. In this role, you will be responsible for implementing and maintaining Wonderware systems, ensuring optimal performance and reliability. You will collaborate with cross-functional teams to design innovative solutions that meet business needs.

About the Role Ziosk is hiring a Director of Cloud Platform Engineering in Plano, TX. This leader guides a skilled team focused on building and improving cloud-based solutions for the company. The position plays a central part in advancing Ziosk’s cloud platform and strengthening the technology that supports customer experiences.

We are seeking a dedicated and detail-oriented Production Support Lead to join our dynamic team at Sonsoft Inc. In this role, you will be responsible for overseeing production support activities, ensuring seamless operations, and enhancing system performance. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and provide high-quality support to our end-users.

Join Raising Cane's as an IT Support Representative I, where you will be an essential part of our dedicated team, providing top-notch technical support to our employees. This role involves troubleshooting various IT issues, ensuring our systems run smoothly, and maintaining operational efficiency.

Join our dynamic team at Sonsoft Inc. as a Production Support Specialist, where you will play a vital role in ensuring the seamless operation of our production systems. Your responsibilities will include troubleshooting issues, monitoring system performance, and collaborating with cross-functional teams to enhance system efficiency. If you thrive in a fast-paced environment and are passionate about technology, we invite you to apply!

Join our dynamic team as a Technical Support Analyst where you will play a crucial role in providing exceptional technical assistance to our clients. You will leverage your problem-solving skills to troubleshoot and resolve technical issues, ensuring our clients receive the highest level of support. Your expertise will help in maintaining client satisfaction and fostering long-term relationships.

SUMMARYAxxys Technologies is seeking a dedicated Client Support Specialist to join our technical services team. This role is essential in delivering outstanding client support, where you will be the first point of contact for client inquiries and technical issues. The successful candidate will focus on efficiently resolving support requests, prioritizing them as necessary, and escalating to the appropriate technical resources when needed. You will utilize our remote service board within the Axxys PSA system and collaborate with the Operations group to address customer service requests through various channels such as phone, email, and our PSA portal. The aim is to resolve issues within one hour whenever possible. Should additional time be required, you will work with the Operations team to manage ticket prioritization effectively.KEY RESPONSIBILITIESMonitor the remote service board for incoming tickets and evaluate them for potential resolution.If resolution is achievable within one hour, assign yourself to the ticket and work towards a solution.For tickets requiring more than an hour, assess ticket priority in conjunction with the Operations group and escalate accordingly.Communicate effectively with clients to set expectations regarding ticket resolution timelines.Participate in the After Hours On-Call rotation, responding to after-hours alerts via phone and email.Document all relevant information in the PSA/RMM tools and maintain accurate records of client interactions.

Join Sonsoft Inc., a leading provider of innovative technology solutions, as a Production and Environmental Support Specialist. In this role, you will be integral to ensuring optimal production processes and environmental compliance. We are looking for motivated individuals who are eager to contribute to our dynamic team and help drive our mission forward.

Join our dynamic team as an Application and Deployment Support Specialist at Mindlance. In this role, you will be responsible for providing exceptional support for application deployment processes, ensuring seamless integration and functionality for our clients. You will play a critical role in troubleshooting and resolving deployment issues, collaborating closely with both technical and non-technical teams to ensure successful application launches.