Technical Support Architect

About VersatermVersaterm is a leading provider of innovative public safety solutions, committed to transforming how agencies serve their communities. Established in 1977, we have developed a robust ecosystem of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various organizations. Our strategic focus on purposeful integrations and selective growth enhances workflows, enabling our clients to operate more efficiently and deliver superior service while achieving equitable outcomes.We pride ourselves on our culture of innovation, expertise, and an unwavering dedication to customer success. As we continue to expand our ecosystem, you will have the chance to contribute to solutions that bolster community safety and redefine the landscape of public safety technology. If you are driven by a passion for making a positive impact, we invite you to connect with us.The RoleThe Technical Support Specialist I provides essential Tier 1 technical support, acting as the initial point of contact for customers facing software-related issues. This role emphasizes the rapid resolution of common technical problems while maintaining Tier 0 self-service resources and escalating more complex matters to Tier 2 support specialists.Key ResponsibilitiesAct as the initial point of contact for technical support, addressing common user error-related queries.Facilitate password resets and assist with straightforward software installations.Troubleshoot basic network and printer connectivity issues.Conduct initial triage of more complex network connectivity and server problems for escalation.Document all customer interactions and solutions within the ticketing system.Identify trends in recurring issues to enhance Tier 0 self-service resources.Escalate issues requiring intermediate-level support to Tier 2 specialists.Contribute to the development of FAQ documentation and knowledge base articles for common problems.Recognize gaps in self-service resources based on frequent Tier 1 inquiries.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Perform additional duties as assigned to support team objectives and departmental needs.

About UsAt Versaterm, we are dedicated to enhancing public safety through innovative solutions. Since our inception in 1977, we have built a comprehensive suite of tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and more. Our focus on seamless integrations and strategic growth enables our clients to optimize their operations, deliver superior service, and achieve equitable outcomes.Our team is propelled by creativity, expertise, and an unwavering dedication to customer satisfaction. As we continue to expand our offerings, you will have the opportunity to play a pivotal role in developing solutions that bolster community safety and redefine public safety technology. If you’re excited about making a significant impact, we want to hear from you!The PositionThe Technical Support Specialist I serves as the primary contact for technical assistance, providing Tier 1 support to customers encountering software-related issues. This role emphasizes quick resolution of common technical problems while managing self-service resources and escalating more complex issues to Tier 2 specialists.Your ResponsibilitiesAct as the initial point of contact for technical support, addressing common user errors.Facilitate password resets and assist with basic software installations.Troubleshoot straightforward network connectivity and printing issues.Perform initial assessments of more intricate network and server problems for escalation.Document all customer interactions and resolutions in the ticketing system.Recognize patterns in common issues to enhance Tier 0 self-service resources.Escalate moderately complex issues to Tier 2 specialists.Contribute to FAQ documentation and knowledge base articles for frequent inquiries.Identify gaps in self-service resources based on recurring Tier 1 questions.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Execute other related tasks as assigned to meet team objectives and departmental priorities.Your QualificationsA diploma or degree in Information Technology, Computer Systems, Network Administration, or a related field (or equivalent professional experience).0–2 years of experience in technical support, help desk, or a related IT role.

About VersatermAt Versaterm, we are on a mission to revolutionize public safety solutions. Established in 1977, our innovative ecosystem of user-friendly tools empowers public safety agencies, forensic labs, court systems, educational institutions, and more. We prioritize purposeful integrations and strategic growth to enhance operational efficiency and deliver just outcomes for the communities we serve.Our culture thrives on innovation and a steadfast commitment to customer success. As we expand our offerings, we welcome passionate professionals eager to contribute to the future of public safety technology. Join us in making a significant impact!The RoleAs a Support Specialist I - User Enablement, you will provide essential Tier 1 support to users, showcasing foundational expertise in operational assistance. You will assist users with fundamental software features, navigation, and direct them to valuable resources while maintaining self-service materials.Your ResponsibilitiesRespond to common inquiries regarding software functionality.Guide users through basic software navigation and feature discovery.Direct users to relevant documentation and knowledge base articles.Clarify features and standard workflows.Assist in user account setup and configuration.Recognize when to escalate issues to Tier 2 support.Document FAQs for self-service resource development.Contribute to the creation of FAQ documentation and knowledge base articles.Help develop interactive guides and product tours.Monitor community forums to identify common user questions.Create basic how-to guides for user functionality.Participate in an on-call rotation for after-hours support.Perform additional duties to support team goals and organizational priorities.Your QualificationsA degree or diploma in Business, Information Systems, or a related field, or equivalent experience.0-2 years of experience in a customer support or training role.Basic expertise in software applications and workflows.Excellent verbal and written communication skills.

The Company Versaterm is a leading global solutions provider dedicated to enhancing public safety. Since our inception in 1977, we have developed a suite of intuitive tools that empower public safety agencies, forensic labs, court systems, educational institutions, and various organizations to better serve their communities. Our mission is to seamlessly integrate cutting-edge technology with a strategic growth approach that optimizes workflows, ensuring our clients achieve greater operational efficiency and deliver just outcomes.Driven by innovation and expertise, our teams are deeply committed to customer success. As we expand our ecosystem of solutions, you will play a pivotal role in advancing community safety and shaping the future of public safety technology. If you have a passion for making a positive impact, we invite you to connect with us.The RoleThe Support Specialist II – Hybrid is responsible for delivering Tier 2 technical support and user enablement with a solid understanding of both areas. This role involves diagnosing hardware issues, resolving system performance challenges, implementing complex features, and customizing workflows for clients requiring both technical solutions and advanced usage optimization.What You'll Do· Diagnose and troubleshoot hardware issues and system performance problems· Manage user access permissions across various systems· Conduct initial investigations into backend database and logic issues· Collaborate with technical teams while maintaining ownership of support tickets· Implement complex features tailored to specific customer workflows· Customize solutions through technical configuration and process optimization· Provide personalized training on both technical and functional aspects of our systems· Create detailed documentation for technical setups and best practices· Address issues that require both technical fixes and user education· Analyze problems to identify root causes (technical defects vs. knowledge gaps)· Develop solutions that enhance system configuration and user adoption· Offer comprehensive support for integration challenges· Document resolutions including technical steps and usage guidance· Participate in an on-call rotation for after-hours support· Undertake other related duties as needed to support team objectives and departmental goals

About VersatermVersaterm is a pioneering global leader in public safety solutions, dedicated to transforming how agencies serve their communities. Since our inception in 1977, we have developed a comprehensive suite of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various other organizations. Our mission is to enhance operational workflows through strategic integrations and a focused growth approach, ultimately leading to more efficient operations and equitable outcomes for our clients.Driven by innovation, expertise, and an unwavering commitment to customer success, our teams are at the forefront of shaping the future of public safety technology. Join us and contribute to solutions that make a meaningful impact on community safety.Position OverviewAs a Software Application Support Specialist (CAD), you will be a crucial member of our team, ensuring the seamless functionality of our software applications. Your primary responsibility will be to deliver exceptional support to our clients, troubleshoot technical issues, and empower them to maximize the value of our software solutions. This posting aims to fill an existing vacancy within our dynamic team.

About the Role 49 Solutions is looking for a Senior Computer Application Support Specialist in Ottawa, Ontario. This position focuses on maintaining and supporting software applications to keep daily operations running smoothly. What You Will Do Troubleshoot technical issues affecting software applications Diagnose and resolve problems to minimize downtime Deliver responsive support to users and address their concerns Work to improve the efficiency and reliability of key systems Location This role is based in Ottawa, Ontario, Canada.

Join our dynamic team at Sectigo as a Technical Implementation Specialist, where you will play a vital role in shaping custom integration solutions for our diverse customer base. This exciting position requires collaboration with industry-leading experts to develop and test innovative software solutions in the cybersecurity domain, focusing on REST API integrations.This full-time role is based in our Ottawa office, where you will work in a hybrid model, attending the office at least 3-4 days per week. We offer a competitive compensation package ranging from CAD 70,000 to 75,000 annually, which may be adjusted based on internal equity and market conditions.Key Responsibilities:Design and implement third-party integrations between Sectigo and external applications, focusing on key management areas including digital certificates, SSH keys, DevOps, cloud security, key vaults, container orchestration tools, virtual environments, and HSM.Collaborate closely with Sectigo’s Development, Quality Assurance, and Sales teams to create testing environments for integrations and end-to-end solutions on cloud infrastructures such as AWS, Azure, and Google Cloud Platform.Develop test automation strategies and scripts for Sectigo products using Python and other relevant tools.Create portable custom scripts and tools to facilitate integration across various operating systems, including Windows, Linux, and Mac.Continuously learn and research security-related topics relevant to integration tasks.Ad hoc tasks may be assigned to support company initiatives and evolving business needs.

Role Overview 49 Solutions is hiring a Senior IT Security Computer Support Specialist in Ottawa, Ontario. This role focuses on protecting information systems and securing sensitive data. The specialist will apply technical knowledge to support users and conduct security assessments, helping the team maintain strong security standards.

Join Fullscript as a Support Documentation Manager, where you will play a pivotal role in enhancing our customer support experience through comprehensive and user-friendly documentation. You will lead a team focused on creating and maintaining high-quality resources that empower our users and streamline support processes.

We are seeking a highly motivated and detail-oriented Proposal Support Specialist to join our dynamic team at GDMSI. In this role, you will be instrumental in supporting the development and submission of proposals for various projects, ensuring that all documentation is accurate, complete, and submitted on time. You will collaborate with cross-functional teams to gather information, streamline processes, and enhance the overall quality of our proposals.

Versaterm seeks a Renewals Specialist I based in Ottawa, Ontario. The role centers on managing customer renewals and ensuring clients remain satisfied with Versaterm’s software solutions. Main responsibilities Engage with clients to coordinate and oversee renewal processes Assess customer needs as they relate to Versaterm’s software offerings Collaborate with internal teams to support service delivery Growth and development This position provides an opportunity to develop skills in customer relations and software solutions. The team values collaboration and supports ongoing learning.

Fullscript is hiring a Customer Support Specialist for the Labs division in Ottawa, ON. This role connects directly with customers, serving as their first point of contact for questions about products and services. The position guides users through the Fullscript Labs platform and helps them understand available features. Key Responsibilities Respond to customer inquiries and resolve issues related to Labs products and services Provide clear, helpful support by phone, email, or chat Work closely with team members to deliver consistent, high-quality service Assist customers in navigating the platform and using its features Requirements Strong communication skills and a genuine interest in helping others Previous experience in a customer service or support role Comfort working in a fast-moving environment Ability to collaborate effectively within a team What to Expect Customer Support Specialists in the Labs division play a key role in supporting users and making a difference in health outcomes. The team values collaboration and personal growth, offering opportunities to develop new skills in a supportive setting.

Role Overview Medfar is hiring a Customer Onboarding Specialist based in Ottawa. This role focuses on guiding new clients through the setup and integration of Medfar's systems. The position centers on helping customers become comfortable with our products and building lasting relationships from the start. What You Will Do Support new clients as they join Medfar, answering questions and providing clear instructions. Assist customers in navigating our products to ensure a smooth onboarding process. Build strong connections with clients to help them get the most value from our services. Location This position is based in Ottawa, Ontario.

ADGA Group Consultants Inc. is seeking a Senior Technical Expert based in Ottawa. This position plays a key role in shaping technology solutions and supporting client projects with deep technical knowledge. Role overview The Senior Technical Expert provides guidance across project teams and helps deliver technology solutions that address client needs. Collaboration with other professionals is central to this role, ensuring that each project benefits from strong technical direction and practical insight. What you will do Offer expert advice on technical matters throughout the project lifecycle Work closely with teams to support the delivery of technology solutions Contribute to initiatives that aim to improve client outcomes and drive innovation Requirements Extensive experience in technical roles Strong ability to collaborate with multidisciplinary teams Demonstrated track record of supporting technology projects

Join Huawei Canada as a Technical Recruiter on a 12-month contract.Team Overview:The Human Resources Department at Huawei Canada is a strategic partner dedicated to attracting, developing, and retaining exceptional talent. We prioritize compliance with corporate and legal standards while fostering a culture of collaboration and employee well-being. Our commitment to aligning workforce strategies with Huawei's vision drives sustainable growth and organizational success.Role Responsibilities:Oversee the complete recruitment lifecycle.Develop and implement targeted sourcing strategies for specialized technical roles while ensuring a diverse candidate pool.Conduct talent mapping to identify and engage top technical talent.Attract, source, and interview candidates effectively.Negotiate compensation packages and lead the offer process.Work with the recruitment coordinator on the approval process and maintain best practices in document management.Advise hiring teams on effective recruiting strategies.Collaborate closely with hiring managers to ensure timely and optimal hiring decisions.Engage in career fairs and networking events to enhance recruitment initiatives.Participate in triannual co-op recruitment cycles, ensuring adherence to tight deadlines.

Technical Product ManagerLocation: Ottawa, ON | HybridDepartment: Product ManagementReports To: Chris Sisto, VP of ProductType: Full-Time - PermanentVacancy Status: This is an active, approved role and we are currently hiring for this position.About SolinkAt Solink, we are dedicated to safeguarding what matters most. Our innovative tools enable businesses to know sooner and act faster by converting video security into actionable operational insights.Our cloud-driven platform integrates seamlessly with your existing camera systems, transforming them into intelligent sensors that identify and interpret crucial moments. This empowers teams to make informed, data-driven decisions, enhance security measures, and boost operational efficiency.With a trusted presence in over 30,000 locations across more than 32 countries—including renowned brands like McDonald’s and JYSK—Solink provides clarity when it counts. Our solutions help enterprises mitigate shrinkage, optimize performance, and proactively address potential threats.We are experiencing rapid growth, gaining industry accolades, and scaling with purpose. Recognized by Deloitte’s Fast 50™ and Fast 500™, the Business Intelligence Group, and as one of Ottawa’s Best Places to Work, we are just getting started!The RoleSolink is in search of a skilled Technical Product Manager to guide our Devices & Infrastructure portfolio. This pivotal role will oversee the strategy and execution of the core systems that underpin our SaaS platform—ensuring scalability, security, reliability, and operational excellence across the organization.As the product leader for the Devices & Infrastructure team, you will define and drive the roadmap that allows our product delivery teams to build and deploy with agility and confidence. You will collaborate closely with Engineering, SecDevOps, and cloud service providers to enhance our cloud architecture, fortify our security posture, and optimize system performance and cost efficiency.Your contributions will directly influence customer trust, system resilience, and Solink’s capacity to scale effectively. This role demands high ownership, balancing long-term architectural vision with practical execution—helping us fulfill our mission to protect our customers’ people, profits, and property around the clock.

Location: Ottawa, Canada (on-site)Reports to: Head of Global SalesRole status: Existing roleJoin RBR: Innovating Since 1973At RBR, we are pioneers in the development of advanced instruments for monitoring our planet’s waters for over five decades. Our robust instruments are engineered to endure extreme conditions, ranging from the depths of the ocean to the icy polar regions, providing crucial data on water temperature, salinity, pH, and more. This information plays a vital role in aiding researchers combat climate change, and we collaborate with esteemed partners such as Fisheries and Oceans Canada, Woods Hole Oceanographic Institution, the Scripps Institution of Oceanography, and the British Antarctic Survey.We are passionate about our mission, our colleagues, the environment, and the global communities we support. At RBR, we prioritize teamwork, ongoing improvement, and having fun along the way. Our culture is enriched with weekly lunches and social events—join us in tackling intricate challenges that contribute meaningfully to the health of our blue planet! Are you ready to make an impact? Apply below!Position OverviewWe are on the lookout for a meticulous and proactive Technical Sales Coordinator to enhance our sales team.In this pivotal role, you will oversee the sales process from initial customer inquiries to order validation and subsequent transition to sales operations, ensuring precision and seamless execution throughout each phase.You will collaborate closely with sales, operations, finance, and marketing teams to maintain efficient workflows, whether it involves qualifying leads, preparing quotes, reviewing purchase orders, managing Salesforce data, or assisting with tenders and proposals.This role demands a strong ability to coordinate efforts, think systemically, and continuously improve processes.

We are seeking a dynamic and results-driven Customer Support Manager to lead our customer support team at Versaterm. In this role, you will be responsible for enhancing the customer experience by implementing effective strategies, managing support operations, and ensuring the team meets service level agreements.Your leadership will be crucial in fostering a customer-first culture and empowering team members to deliver exceptional service.

Key ResponsibilitiesOversee the provisioning and deprovisioning of IT endpoint equipment through automated processes and third-party service providers.Execute advanced troubleshooting and support for hardware and operating systems, including component-level diagnostics and replacements.Adapt and enhance workstation OS configurations to satisfy security and user requirements, involving in-depth troubleshooting and security hardening techniques.Deploy, patch, upgrade, and maintain corporate standard software applications utilizing Microsoft Endpoint Management tools and handle complex software packaging tasks.Deliver remote and deskside technical support services, including training for end-users.Collaborate with other IT departments to resolve issues and manage routine operations.Administer and optimize Active Directory/Azure Active Directory, Intune, Autopilot, Device Records, and the Corporate Software Portal.Perform software packaging and wrapping for automated software provisioning via Autopilot and Intune.Utilize scripting and PowerApps to streamline automation and reporting tasks as needed.Play a crucial role in managing our AD/AAD identity providers, including users and groups.Employ advanced knowledge of Office365 applications (e.g., SharePoint) to assist customers in leveraging modern technology for their business needs.Provide expert-level support for SaaS technologies and manage conferencing systems and mobile hardware standards.Undertake various other relevant duties and responsibilities.