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Technical Support Consultant for Systems

KrugerQuito, Pichincha, Ecuador
On-site Full-time

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Experience Level

Experience

Qualifications

Required Education: Degree in Technology or completed university studies in Systems/Telecommunications. Required Experience in the following areas:Administration of email platforms (Google Workspace)Management of physical and digital asset inventoriesTechnical data backupsSupport for data networksInstallation and updating of licensed, free, and proprietary softwareHelpdesk supportEnd-user technology supportEquipment monitoring Required Knowledge:Inventory ManagementWindows 10/11, basic knowledge of macOS/Linux; remote access tools (AnyDesk/TeamViewer)

About the job

Join Kruger as a Technical Support Consultant for Systems!

Are you passionate about technology and technical support? Do you thrive in ensuring that infrastructures run smoothly?

At Kruger, we are on the lookout for a Technical Support Consultant for Systems who will be responsible for ensuring the operation and security of our internal systems, networks, and technological platforms.

Work Mode: On-site

Required Education: Degree in Technology or completed university studies in Systems/Telecommunications.

Required Experience:

Administration of email platforms (Google Workspace)

Management of physical and digital asset inventories

Technical data backups

Support for data networks

Installation and updating of licensed, free, and proprietary software; basic hardening and post-installation checklist

Helpdesk support: attention, classification, and resolution of tickets; documentation of root causes; compliance with SLA/OLA

End-user technology support: TVs/monitors, laptops/desktops, Wi-Fi repeaters, IP/mobile phones, peripherals

Equipment monitoring: health alerts review, antivirus and updates; execution of preventive actions

Required Knowledge:

Inventory Management for asset management

Windows 10/11, basic knowledge of macOS/Linux; remote access tools (AnyDesk/TeamViewer)

About Kruger

Kruger is a forward-thinking company committed to leveraging technology to provide exceptional support and solutions for its clients. We foster a culture of innovation and continuous improvement, ensuring that our team is equipped with the latest skills and knowledge.

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