Technical Support Consultant - Trading & VPS (Fluent English, Remote)

SupportYourAppRemote — Pune, Maharashtra, India

Remote Full-time

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Experience Level

Experience

Qualifications

Essential Qualifications:Excellent command of English (C1 level or higher);Experience in a technical support capacity;Familiarity with VPS setup and administration;Strong background in Windows Server management;Knowledge of trading platforms such as TradingView, TradeStation, and NinjaTrader;Analytical and problem-solving skills;Positive and proactive approach to work;Reliable personal computer and internet connection.

About the job

About Us:

SupportYourApp stands as a premier leader in global Support-as-a-Service, collaborating with renowned tech giants such as MasterCard, Calm, and MacPaw across more than 30 countries since 2010. Our mission is to provide secure and exceptional customer and technical support in over 60 languages, serving a multitude of industries. Imagine the opportunity to contribute to some of the world's leading SaaS, software, and hardware solutions!

We invite you to become a part of our vibrant community as a Technical Support Consultant. Enjoy the perks of working in a multicultural and multilingual environment from the comfort of your home office. Unleash your potential by acquiring new skills and reaching ambitious goals while embracing our People First management philosophy. Are you ready to embark on this journey?

Your Responsibilities:

Provide exceptional technical support through email and chat channels;
Establish and nurture strong customer relationships;
Stay updated on emerging tools and technologies;
Safeguard sensitive customer information with the utmost care;
Implement advanced customer satisfaction techniques;
Maintain a thorough understanding of client solutions while meeting key performance indicators (KPIs);
Collaborate effectively with developers and cross-functional teams.

Qualifications for Success:

Proficient in English communication skills (minimum C1 level);
Previous experience in a technical support role;
Knowledge of VPS setup and management;
Solid understanding of Windows Server administration;
Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader;
Strong analytical and research capabilities;
A proactive, positive, and responsible demeanor;
A personal computer with at least 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Additional Advantages:

Experience with CRM systems.

Why Join Us:

Flexible work schedule;
Fully remote work opportunity;
Inclusive international work environment;
Compensation offered in USD;
Referral rewards for bringing in new talent;
Healthy balance between project demands and personal time, complemented by an internal health policy;
Supportive leadership focused on your growth and long-term success;
Fostering conditions for personal development;
A culture rooted in trust, with no time-tracking expectations.

*Benefits may vary based on your engagement terms. Certain offerings may apply specifically to employees, while independent contractors may have different eligibility requirements. Detailed terms, including compensation and benefits, will be outlined in your agreement upon selection.

About SupportYourApp

SupportYourApp is a leading global provider of Support-as-a-Service, dedicated to delivering top-notch customer and technical support to major technology firms and industry leaders. Our team operates across multiple countries, ensuring a broad reach and diverse expertise in over 60 languages.

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