Technical Support Engineer at Poolside | Remote

PoolsideRemote (US)

Remote Full-time

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Experience Level

Entry Level

Qualifications

Key ResponsibilitiesAct as the primary contact for customer technical inquiries. Diagnose and resolve technical issues efficiently, often with minimal information. Work closely with customers to understand their environments and assist them remotely. Required SkillsStrong problem-solving capabilities with a keen attention to detail. Technical expertise in SaaS and on-premise software environments. Excellent communication skills to liaise effectively with clients.

About the job

Poolside is working toward Artificial General Intelligence and brings together skilled people to move quickly. The Technical Support Engineer plays a central role in shaping the customer experience, helping users address technical issues and make the most of Poolside’s products.

What you will do

Act as the first point of contact for clients who encounter technical problems
Troubleshoot and resolve issues across SaaS products and air-gapped on-premises deployments
Collaborate with customers to support a smooth, productive experience with Poolside’s technology

Team culture

Collaboration, low ego, and kindness shape Poolside’s culture. The team works from different locations and gathers monthly in Paris for in-person collaboration, building strong connections and shared focus on the company’s mission.

Location

This role is remote within the US. Monthly travel to Paris is expected for in-person team meetings.

About Poolside

About PoolsidePoolside is a pioneering company focused on harnessing Artificial General Intelligence to transform the way software is developed. Our mission is to empower developers by creating advanced coding assistants and agentic systems that enhance productivity and innovation. We are committed to building a culture that emphasizes collaboration, intellectual curiosity, and a relentless pursuit of excellence.

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